Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Saddest Machine Ever
on July 13, 2022
Posted by: Jess1010
from Boston, MA
I got this machine as a wedding gift after using it at a friends house and thinking it was awesome. Within the first couple days I noticed it leaking coffee at the bottom but didn't think too much of it. We kept this machine clean and maybe brewed 1-2 pods a day. Within a month it started flashing orange lights. We did some research, bought descaler (even though it seemed too soon) and it would work for 1 pod then start up again with the lights. It is so frustrating when you want a cup of coffee and it can't make it through a brew without the light coming on. We have looked up youtube videos where people take the machine apart and replace parts but that should not be our responsibility to fix a machine that isn't even a year old yet. Highly would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 14, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted one year
on July 12, 2022
Posted by: B82
from Florida
Loved it when it worked. I sent it off for repairs or replacement in December and the was the last I heard of it. I followed up a couple of times but didn’t get anywhere. It’s just gone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We understand you have not heard anything about the status of your repair. We have arranged a call back at the number we have on file for you from one of our Machine Experts. Call backs can occur within 24-48 hours from being submitted. However, we invite you to please contact us via our toll-free number 1-800-562-1465 for immediate assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh. It’s okay……………………..
on July 12, 2022
Posted by: Amber
from Newtown, PA
Doesn’t taste like real espresso to me. Waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee and Espresso machine! :)
on July 10, 2022
Posted by: Amber Lynn
I’m surprised at the one star reviews because this machine has been perfect! The coffee is perfect the espresso is great. I’m just learning which flavors I like best and recently got a milk frother cuz I have heard that is a game changer! LOVE this product. Wish it was cheaper lol
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fed up
on July 10, 2022
Posted by: Vic7588
from Mia
I bought this last year, I received a replacement in December 2021, hoping for different results. However I once again am tormented with the hassle of this machine not being able to work properly. I use filtered water, I have ensured a proper and consistent power supply and it still doesn’t help this machine. I’m so disappointed in what’s supposed to be the easiest part of my day is now tedious and disgusting
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
worst machine ever
on July 9, 2022
Posted by: cmuna70
from california
i bought this less than six months and followed the direction for descaling and it’s been on clean mode ever since i can’t even get coffee out of it. i have wasted multiple pods as a result still trying to resolve this issue
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine must be descaled every 3 months or every 300 capsules used, whichever comes first. The machine will alert you when it requires descaling. Decaling the machine regularly allows it to operate optimally. If there is issue we can certainly assist you with prompt and comprehensive support by phone. The machine comes with a one-year warranty and we provide lifetime troubleshooting assistance. Please call at your earliest convenience, we feel confident we can help resolve the issue mentioned. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant Issues
on July 8, 2022
Posted by: Anonymous
from Washington
I can only get 2 - 3 pods brewed before it starts flashing it's orange warning lights and won't work. Then I need to do cleaning cycles and wipe of components. Sometimes it takes 5-10 minutes of my time to make it work, other times it takes 15-30 minutes to make it work again. Such a disappointment, no consistency at all in its functionality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, July 9, 2022
We're disappointed to hear you've been having trouble brewing consistently with your Vertuo Next. Our machine experts will be happy to help. Please call us at 1-800-562-1465 when you are near your machine for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Worst of the Worst
on July 7, 2022
Posted by: Marls
from New York
Don’t be fooled by the new fancy rose-gold trimmings, it’s the same machine. It didn’t even last a year. It’s Nespresso’s worst machine yet. Wasted time and money trying to get it to work. Thankfully I had my old Nespresso Original machine, guess I’ll be reverting back to that one. It’s unfortunate, I really wanted to like this Vertuo machine for it’s coffee making options.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Marls. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA