Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Delicious coffee when the machine works
on July 14, 2022
Posted by: Sonia
I bought my first machine and i love the coffee I could make with it- this machine stopped working after about 2 months. I called and was able to get a new one sent to me. I used this second machine for about 3 months and it stopped working too. Definitely would not purchase again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review, Sonia. We understand your frustration regarding the Vertuo Next machine, and we are glad to see that you have spoken to our Machine Experts to replace your machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended!
on July 13, 2022
Posted by: Dani
from FL
Bought this machine twice and the first time I thought it was my luck to get the defective one, which lasted 4 months. The second one I bought started to acted up even faster than the first one.(a little over a month)
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review, Dani. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on July 13, 2022
Posted by: Nicky
from Portland, OR
The coffee is fantastic but the machine often doesn’t work and I have to call Nespresso frequently and/or spend 20 min trying to get a cup of coffee. I’ve descaled it and reset it and it still has this issues. It started the first year of owning it. After a year and a half I mostly stopped using it because it shouldn’t take 20 min to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , July 15, 2022
Thank you for your review, Nicky. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee is delicious. Machine not so great.
on July 13, 2022
Posted by: CoffeeJess
I had two of them and both machines got stuck in the descaling mode and had to be replaced. Customer support was always very helpful in replacing but still annoying to deal with the issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Saddest Machine Ever
on July 13, 2022
Posted by: Jess1010
from Boston, MA
I got this machine as a wedding gift after using it at a friends house and thinking it was awesome. Within the first couple days I noticed it leaking coffee at the bottom but didn't think too much of it. We kept this machine clean and maybe brewed 1-2 pods a day. Within a month it started flashing orange lights. We did some research, bought descaler (even though it seemed too soon) and it would work for 1 pod then start up again with the lights. It is so frustrating when you want a cup of coffee and it can't make it through a brew without the light coming on. We have looked up youtube videos where people take the machine apart and replace parts but that should not be our responsibility to fix a machine that isn't even a year old yet. Highly would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 14, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted one year
on July 12, 2022
Posted by: B82
from Florida
Loved it when it worked. I sent it off for repairs or replacement in December and the was the last I heard of it. I followed up a couple of times but didn’t get anywhere. It’s just gone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We understand you have not heard anything about the status of your repair. We have arranged a call back at the number we have on file for you from one of our Machine Experts. Call backs can occur within 24-48 hours from being submitted. However, we invite you to please contact us via our toll-free number 1-800-562-1465 for immediate assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Meh. It’s okay……………………..
on July 12, 2022
Posted by: Amber
from Newtown, PA
Doesn’t taste like real espresso to me. Waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee and Espresso machine! :)
on July 10, 2022
Posted by: Amber Lynn
I’m surprised at the one star reviews because this machine has been perfect! The coffee is perfect the espresso is great. I’m just learning which flavors I like best and recently got a milk frother cuz I have heard that is a game changer! LOVE this product. Wish it was cheaper lol
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA