Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
High quality coffee at your fingertips
on July 22, 2022
Posted by: CoffeeTea123
[This review was collected as part of a promotion.] Wow this has changed my life. I can get high quality coffee anytime I want without having to leave my home. Shipping was fast and now I bought enough pods to be set for my daily coffee for the rest of the season!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine and Aeroccino3 Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine and Aeroccino3 Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on July 22, 2022
Posted by: Lizb23
from Boston, MA
[This review was collected as part of a promotion.] The coffee is delicious! The matching is really loud but still worth it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid it
on July 22, 2022
Posted by: nihsel
from Santa Clara, CA
I've had this machine since February, 2022. Unfortunately for the past month or so this machine only presses coffee when it feels like it. When cold (i.e., first capsule in the morning) it will refuse to make coffee at all and I am currently losing 1 to 2 capsules a day due to the machine ruining them.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wouldn't Buy
on July 22, 2022
Posted by: cg4101
from San Antonio
I will start by saying that their customer service seemed very good today. I got this machine for Christmas and it worked for 3 months- then it wanted to be descaled, so I decaled it (3 times)- it would brew one pod then needed to be descaled again... did all the trouble shooting, etc- it wouldn't work again. So they are sending me a new replacement, but I would not buy one again- we will see how long the replacement lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good at all
on July 21, 2022
Posted by: mbvoss
from Austin Texas
I am on my second machine of this model. The first one I bought stopped working within 6 months. Nespresso replaced it but the replacement stopped working :(. Not sure I will continue with this Brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your replacement Vertuo Next machine has stopped working to your satisfaction. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyers Beware
on July 21, 2022
Posted by: CoreyFromTexas
from Texas
Had the machine for about a year. Would regularly do maintenance with the descaling and self-cleaning. Now it will not work unless I run a self-clean cycle before each pod. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine only brews capsules after you place your machine into clean mode. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many problems
on July 19, 2022
Posted by: Stephcat87
from New Jersey
I have the original vertuoline and the updated one, and I bought this one to travel with. The second time I brought it on a trip, it didn’t work. I learned to turn it over completely, clean the spinny, spiky thing, and then turn it back over. It worked! But it always goes back to not working. Also, this isn’t really…..”small.” It’s still a big countertop footprint. I wish they made a tiny one like they did with the original nespresso line. I love my other nespresso products, but this one misses the mark. Cannot believe how many people posted that this product doesn’t work. Stop selling it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 20, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 1-800-562-1465. We also offer other compact espresso machines that are good for traveling. If you decide to invest in one of our more compact machines, please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unfortunately these reviews are true...
on July 16, 2022
Posted by: iwantmycoffee
from Irvine CA
My machine stopped working after descaling and cleaning. After spending hours on the phone and cleaning so many times, it still couldn't read the capsule. About a box of capsules were wasted, I gave up. They sent a refurbished replacement, and it went out after just 3 cups of coffee! Now I stuck with all these capsules with no machine. It is great when it works! I am exhausted!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , July 18, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase a new Evoluo to continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA