Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
The gift that keeps on breaking
on July 26, 2022
Posted by: Dmurph85
from Wantagh, NY
Received original machine for XMAS (21). Would not even turn on after a few months. Received replacement on 6/4. Machine stopped brewing last Friday (7/22) after I received my order of pods. Powers on and starts up like it’s going to brew and doesn’t. SMH. Hopefully I am able to return. Good thing I kept my Keurig!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use to be a keurig user..
on July 26, 2022
Posted by: Wileycoyote
from Ky
[This review was collected as part of a promotion.] It's been a few good weeks and with all the varieties and the simplicity...this has been my best investment this year. I take the difference in espresso vs coffee no lingering flavors from old pods. The pods are desposed into a bin it makes for such a simple clean up and recycling option. I will no longer be a keurig user this is the only coffee/espresso machine for me !
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most unreliable machine I’ve ever had
on July 25, 2022
Posted by: Smeesh
from Torrance CA
Have returned this machine twice now, both models worked for a few months then just stopped brewing. Tried descaling and cleaning and nothing worked. Frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 27, 2022
Thank you for your review, Smeesh. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
When it worked it was good
on July 25, 2022
Posted by: budd
from Ridgedale, MO
I bought the Vertuo Next at Christmas and twice I have had to replace it because the machine would randomly stop working. The support team was extremely helpful, and they replaced it twice after video conferencing with me. The second time they replaced it with a Nespresso Vertuo model. Hopefully this one will continue to work.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, July 26, 2022
Thank you for your review, Budd. We certainly understand your frustration, and appreciate your patience. We're glad to hear that your machine has been replaced for another, and we hope you'll enjoy the Vertuoline. We are always here to help, and hope you'll reach out with any other questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality coffee at your fingertips
on July 22, 2022
Posted by: CoffeeTea123
[This review was collected as part of a promotion.] Wow this has changed my life. I can get high quality coffee anytime I want without having to leave my home. Shipping was fast and now I bought enough pods to be set for my daily coffee for the rest of the season!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine and Aeroccino3 Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine and Aeroccino3 Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on July 22, 2022
Posted by: Lizb23
from Boston, MA
[This review was collected as part of a promotion.] The coffee is delicious! The matching is really loud but still worth it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid it
on July 22, 2022
Posted by: nihsel
from Santa Clara, CA
I've had this machine since February, 2022. Unfortunately for the past month or so this machine only presses coffee when it feels like it. When cold (i.e., first capsule in the morning) it will refuse to make coffee at all and I am currently losing 1 to 2 capsules a day due to the machine ruining them.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wouldn't Buy
on July 22, 2022
Posted by: cg4101
from San Antonio
I will start by saying that their customer service seemed very good today. I got this machine for Christmas and it worked for 3 months- then it wanted to be descaled, so I decaled it (3 times)- it would brew one pod then needed to be descaled again... did all the trouble shooting, etc- it wouldn't work again. So they are sending me a new replacement, but I would not buy one again- we will see how long the replacement lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA