Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Great tasting coffee ☕️ but.....
on July 31, 2022
Posted by: MLSA
from California
Nespresso offers amazing tasting coffee and espresso pods but unfortunately the Vertuo Next machine is awful! So many flaws and malfunctions. I am hopeful that I will be happy with a different model, possibly an older model.☕️☕️
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine they’ve ever made
on July 31, 2022
Posted by: Nespresso lover
from Virginia
I am on my third machine in 6 months. Let me get this straight, I LOVE Nespresso, I had the original vertuo machine and the pixie and I loved them. Use it daily and will continue to use their products, however do not buy this machine. It is defective I have had to call the and have them replace it 3 times. My friend and my mother have had the exact same issue. It works for about 2 months and then starts flashing orange with no reason. Clean it, unplug it… nothing helps. It is extremely frustrating, they need to discontinue it and refund.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on July 29, 2022
Posted by: Bertman315
from New York
[This review was collected as part of a promotion.] This is my second Vertuo machine and 3rd Nespresso machine. Just like the other 2 heats up quickly and makes the best coffee! Everyone is always impressed.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next - I purchased 2 and they both failed
on July 29, 2022
Posted by: Unhappy customer
from Minneapolis
I purchased 2 of theses machines, and I’ve had 3 total replacements with the same machine. Each one broke down in some form or fashion. I have the last replacement they sent sitting on my counter not working. I’ve spent hours on the phone with this company troubleshooting and they finally just send replacements and ask me to send the faulty machine back. DO NOT BUY THIS MODEL.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Thank you for your review, Michelle. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Visually beautiful but horrible machine that dies!
on July 28, 2022
Posted by: Jaqui
from SoMa, NJ
I wanted to love this machine so much. It was an xmas gift for my partner and unfortunately the first machine arrived broken. After having it exchanged, that "new" machine died within months. It stopped functioning and Nespresso replaced it. That replacement lasted me I believe maybe 4 months and again we tried everything and it was dead. They were great enough to replace it again. 1-2 months and again this newest replacement was dead. It wouldn't brew anything, we tried everything and it was simply dead. Being that it was my 4th machine and all 4 were done for in way under a year, Nespresso was amazing enough to replace it with a completely different model, an Evoluo. So far so good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Hi Jaqui, thank you for your review. We are glad that you were able to speak with a machine expert and we are happy to know that you received a replacement of the Evoluo machine. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Like Starbucks but at home!
on July 28, 2022
Posted by: danieln22
With this nespresso, I am able to create copycat Starbucks recipes. I love their espressos! It’s just a quick tap then I am able to brew some espresso for my drinks!
Written by a customer while visiting influenster.com
Customer Rating
1
Disappointed!!
on July 27, 2022
Posted by: Anna
from Dubois pa
I am very disappointed !!! My daughter and I both have one and they stop working! We tried everything from descaling to unplugging it hoping it would reset. Nothing works. Should last longer than a year for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn’t even last 2 weeks
on July 27, 2022
Posted by: Erin
from California
I was so excited for my first nespresso machine. To say the least… this one did not live up to my expectations. Around the 2 week mark of having this machine it completely stopped brewing, then it started leaking all over my counter.
I will say though, I’m very impressed with nespressos customer service. They were great at replacing this machine for me with little to no hassle- with that being said this product has way too many faults and I don’t see why they don’t just discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuoline machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA