Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Best coffee/espresso but poor machine quality.
on August 2, 2022
Posted by: Jamsonn
from San Antonio, TX
I bought this machine barley a month ago, and just ordered 50 pods that arrived yesterday. Today, I went to make my coffee and my machine stopped working. I’ve tried all the troubleshooting methods and nothing is working. I’m so upset because I loved this machine and how my coffee/espresso has been tasting, it’s the best. But, I don’t know what else to do.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 3, 2022
Hi Jamie, thank you for your review. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
This machine is faulty
on August 2, 2022
Posted by: Cheryl22
from Snowmass Vlg Colorado
I love Nespresso coffee. This machine is faulty.
I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months.
They are replacing it again and suggested the Vertuo Plus
Thank you Nespresso for the customer service
I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months.
They are replacing it again and suggested the Vertuo Plus
Thank you Nespresso for the customer service
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 3, 2022
Hi Cheryl, thank you for your review. We are dismayed to learn of your unsatisfactory experience with the Vertuo Next machine, however, we are thrilled to learn that you spoke with our Machine Expert, who provided you with the best solution with a replacement of another Vertuo model. We trust that your experience will be a better one. Please do not hesitate to contact us, via our toll-free number 800-562-1465, if any other issues should arise. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what we were looking for
on August 1, 2022
Posted by: Landry
from Florida
[This review was collected as part of a promotion.] had been looking for an espresson machine for a while and we hemmed and hawd about it for a while and we are so glad to finally this amazing machine. the coffees are so rich and flavorful as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it
on July 31, 2022
Posted by: Sunday
from Orlando
[This review was collected as part of a promotion.] This was a replacement as my original one stopped working. Troubleshooting was not able to identify the issue. New one is working well so far.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Sunday. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great tasting coffee ☕️ but.....
on July 31, 2022
Posted by: MLSA
from California
Nespresso offers amazing tasting coffee and espresso pods but unfortunately the Vertuo Next machine is awful! So many flaws and malfunctions. I am hopeful that I will be happy with a different model, possibly an older model.☕️☕️
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine they’ve ever made
on July 31, 2022
Posted by: Nespresso lover
from Virginia
I am on my third machine in 6 months. Let me get this straight, I LOVE Nespresso, I had the original vertuo machine and the pixie and I loved them. Use it daily and will continue to use their products, however do not buy this machine. It is defective I have had to call the and have them replace it 3 times. My friend and my mother have had the exact same issue. It works for about 2 months and then starts flashing orange with no reason. Clean it, unplug it… nothing helps. It is extremely frustrating, they need to discontinue it and refund.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on July 29, 2022
Posted by: Bertman315
from New York
[This review was collected as part of a promotion.] This is my second Vertuo machine and 3rd Nespresso machine. Just like the other 2 heats up quickly and makes the best coffee! Everyone is always impressed.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next - I purchased 2 and they both failed
on July 29, 2022
Posted by: Unhappy customer
from Minneapolis
I purchased 2 of theses machines, and I’ve had 3 total replacements with the same machine. Each one broke down in some form or fashion. I have the last replacement they sent sitting on my counter not working. I’ve spent hours on the phone with this company troubleshooting and they finally just send replacements and ask me to send the faulty machine back. DO NOT BUY THIS MODEL.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Thank you for your review, Michelle. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA