Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Poor machine
on August 9, 2022
Posted by: Bmen12
I had to get a replacement and the second one broke the same way. Poor Machine but AMAZING customer service they will replace it with no hesitation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor build on machine
on August 7, 2022
Posted by: sbayard
from Fort Collins, Colorado
We use Nespresso coffee exclusively. We brew Coffee and espresso. We have A Vertuo original and an Evoluo and both have worked great for years. We bought the Next for our camper RV, and as such it has not had heavy use. We use it this past weekend and it did not brew the coffee and just spit out water. It also started spitting out water into the capsule receptacle. The lid also wont close all the way any more. Definitely returning and will try the Plus
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. Please be aware, Nespresso machines are not designed, nor do they have the proper certification, for use on airplanes, boats or buses. The specifications for Nespresso machines sold for use in North America are 1260W, 120V, 60Hz, A.C. (except the CS220) and should only be connected to a grounded power supply. Although a vehicle may be wired for those exact specifications, we cannot and do not guarantee that these machines will function correctly on any vehicle. Should you have any further questions or concerns, we are available for your service and support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Confirming other poor experiences.
on August 6, 2022
Posted by: Schwarta77
from Philadelphia, PA
I’m here to confirm that I too have had a poor experience with the VertuoNext. I loved the system out of the box and it delivers a great range of espressos and coffees. The downside is clearly the quality of the build in these devices. My first unit lasted 10 months and subsequently died after not being able to scan pods correctly anymore. Nespresso was great and got me free of charge exchange unit very quickly, but my second unit only lasted around 6 months before having the top rotating head get stuck. This time, Nespresso is replacing the unit again with a VertuoPlus. Hopefully this system will be better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. . We are happy to see you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. If you need additional assistance with your new machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nepresso
on August 5, 2022
Posted by: JillMarie
from Scottsdale, AZ
[This review was collected as part of a promotion.] I bought this at the start of the pandemic and am so happy that I invested in this. I use it everyday and absolutely love each cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade from drip coffee
on August 5, 2022
Posted by: SF
from Los Angeles
[This review was collected as part of a promotion.] I love the crema and the dark toast. The frother adds that special touch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stopped working
on August 5, 2022
Posted by: Susie
from Waco TX
We have had our machine for 1 year. I loved it until it stopped working. I have done the cleaning process and descaling process multiple times but it will no longer brew our coffee. The machine turns on, starts to make a noise, and then shuts off with an orange light. I had hoped to get more than 1 year use out of it.
Response from Nespresso USABy Beth P., Customer Service, August 6, 2022
Thank you for your review. We're disappointed to hear you experienced a machine issue. Please call us at 1-800-562-1465 when you are near your machine. Our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Why can't you buy Petes or Starbucks Pods???
on August 3, 2022
Posted by: Shane
from Salt Lake City, UT
*BEWARE* the Vertuo Next machine does not allow other pods (Starbucks or Petes etc.) as the original device does. I hate that Nespresso limits the variety; very unfortunate.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 5, 2022
Thank you for your review. Starbucks by Nespresso capsules brew in all Vertuo machine models, including the Vertuo Next machine. These capsules may be purchased in store at Bed Bath Beyond and may be purchased online via Walmart and Amazon. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush any coffee granule buildup from the head of your machine. Should you need any machine assistance, our toll-free number 800-562-1465, is available 24 hours a day and 7 days a week, for your convenience. Enjoy discovering Starbucks by Nespresso to add more delicious options for your coffee beverages. The possibilities are endless.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A coffee Machine with an attitude.
on August 3, 2022
Posted by: Anonymous
from Oceanside, Ny.
[This review was collected as part of a promotion.] Nespresso coffee maker is a life changing experience for the coffee/Expresso lovers. Simple to operate, elegant design and out of world coffee favors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA