Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Nice upgrade from drip coffee
on August 5, 2022
Posted by: SF
from Los Angeles
[This review was collected as part of a promotion.] I love the crema and the dark toast. The frother adds that special touch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stopped working
on August 5, 2022
Posted by: Susie
from Waco TX
We have had our machine for 1 year. I loved it until it stopped working. I have done the cleaning process and descaling process multiple times but it will no longer brew our coffee. The machine turns on, starts to make a noise, and then shuts off with an orange light. I had hoped to get more than 1 year use out of it.
Response from Nespresso USABy Beth P., Customer Service, August 6, 2022
Thank you for your review. We're disappointed to hear you experienced a machine issue. Please call us at 1-800-562-1465 when you are near your machine. Our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Why can't you buy Petes or Starbucks Pods???
on August 3, 2022
Posted by: Shane
from Salt Lake City, UT
*BEWARE* the Vertuo Next machine does not allow other pods (Starbucks or Petes etc.) as the original device does. I hate that Nespresso limits the variety; very unfortunate.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 5, 2022
Thank you for your review. Starbucks by Nespresso capsules brew in all Vertuo machine models, including the Vertuo Next machine. These capsules may be purchased in store at Bed Bath Beyond and may be purchased online via Walmart and Amazon. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush any coffee granule buildup from the head of your machine. Should you need any machine assistance, our toll-free number 800-562-1465, is available 24 hours a day and 7 days a week, for your convenience. Enjoy discovering Starbucks by Nespresso to add more delicious options for your coffee beverages. The possibilities are endless.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A coffee Machine with an attitude.
on August 3, 2022
Posted by: Anonymous
from Oceanside, Ny.
[This review was collected as part of a promotion.] Nespresso coffee maker is a life changing experience for the coffee/Expresso lovers. Simple to operate, elegant design and out of world coffee favors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Best coffee/espresso but poor machine quality.
on August 2, 2022
Posted by: Jamsonn
from San Antonio, TX
I bought this machine barley a month ago, and just ordered 50 pods that arrived yesterday. Today, I went to make my coffee and my machine stopped working. I’ve tried all the troubleshooting methods and nothing is working. I’m so upset because I loved this machine and how my coffee/espresso has been tasting, it’s the best. But, I don’t know what else to do.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 3, 2022
Hi Jamie, thank you for your review. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
This machine is faulty
on August 2, 2022
Posted by: Cheryl22
from Snowmass Vlg Colorado
I love Nespresso coffee. This machine is faulty.
I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months.
They are replacing it again and suggested the Vertuo Plus
Thank you Nespresso for the customer service
I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months.
They are replacing it again and suggested the Vertuo Plus
Thank you Nespresso for the customer service
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 3, 2022
Hi Cheryl, thank you for your review. We are dismayed to learn of your unsatisfactory experience with the Vertuo Next machine, however, we are thrilled to learn that you spoke with our Machine Expert, who provided you with the best solution with a replacement of another Vertuo model. We trust that your experience will be a better one. Please do not hesitate to contact us, via our toll-free number 800-562-1465, if any other issues should arise. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what we were looking for
on August 1, 2022
Posted by: Landry
from Florida
[This review was collected as part of a promotion.] had been looking for an espresson machine for a while and we hemmed and hawd about it for a while and we are so glad to finally this amazing machine. the coffees are so rich and flavorful as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it
on July 31, 2022
Posted by: Sunday
from Orlando
[This review was collected as part of a promotion.] This was a replacement as my original one stopped working. Troubleshooting was not able to identify the issue. New one is working well so far.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Sunday. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA