Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Best Coffee Ever!
on August 10, 2022
Posted by: Chaco
from Minneapolis, MN
[This review was collected as part of a promotion.] This is just fantastic coffee and the crema really makes a difference. Vertuo Next is very easy to set up and use. In less than 2 minutes from pressing the button and your enjoying your brew. I have not tried any smart technology yet. Not sure if I will ever need to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m in love!!!
on August 10, 2022
Posted by: Elissa
from Bronx, NY
[This review was collected as part of a promotion.] Best decision EVER!!! I use it every single day and I love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy the Vertuo Plus Machine NOT this one.
on August 10, 2022
Posted by: Scott
Bought and replaced/threw away 3 of these. The Vertuo Plus works awesome!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review, Scott. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Got stuck in an error state
on August 10, 2022
Posted by: Ally
from Columbia, MO
I got this machine as a wedding gift and loved it! Although, after less than a month of using it I got the dreaded blinking orange light. Nothing would work and it was stuck in an "error" state according to the technician. I was sent a new one that works great! Great customer service.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Hi, Ally. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Creamy Hot Wake Up Call
on August 9, 2022
Posted by: Rafuu
from Broward , Fl
[This review was collected as part of a promotion.] This is my Second Nepresso purchase! We bought first machine for Office, enjoyed so much, had to have one at Home! If U r a true coffee enjoyer this is your mate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 9, 2022
Posted by: Michelle
from Michigan
[This review was collected as part of a promotion.] I use this thing two or three times a day! I love it. Great for iced coffee in the heat and I love that I can make espresso too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very disappointed
on August 9, 2022
Posted by: Lyrfam
from Port Washington, ny
Our second machine and still always an issue. We constantly maintain and descale when needed and still the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulties for continued use
on August 9, 2022
Posted by: emily
from South Dakota
I use my machine about twice a week and I purchased it for both coffee and espresso needs. It constantly gives me an orange blinking error where I have worked with customer service before to learn how to properly clean it. But the machine does this constantly. I will run it through the cleaning process and then a few days later, I get the error again. I have the machine for quick coffee on the run and so now I end up not using it at all. Hopefully the newer models have worked some of the quirks out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA