Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Creamy Hot Wake Up Call
on August 9, 2022
Posted by: Rafuu
from Broward , Fl
[This review was collected as part of a promotion.] This is my Second Nepresso purchase! We bought first machine for Office, enjoyed so much, had to have one at Home! If U r a true coffee enjoyer this is your mate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 9, 2022
Posted by: Michelle
from Michigan
[This review was collected as part of a promotion.] I use this thing two or three times a day! I love it. Great for iced coffee in the heat and I love that I can make espresso too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very disappointed
on August 9, 2022
Posted by: Lyrfam
from Port Washington, ny
Our second machine and still always an issue. We constantly maintain and descale when needed and still the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulties for continued use
on August 9, 2022
Posted by: emily
from South Dakota
I use my machine about twice a week and I purchased it for both coffee and espresso needs. It constantly gives me an orange blinking error where I have worked with customer service before to learn how to properly clean it. But the machine does this constantly. I will run it through the cleaning process and then a few days later, I get the error again. I have the machine for quick coffee on the run and so now I end up not using it at all. Hopefully the newer models have worked some of the quirks out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor machine
on August 9, 2022
Posted by: Bmen12
I had to get a replacement and the second one broke the same way. Poor Machine but AMAZING customer service they will replace it with no hesitation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor build on machine
on August 7, 2022
Posted by: sbayard
from Fort Collins, Colorado
We use Nespresso coffee exclusively. We brew Coffee and espresso. We have A Vertuo original and an Evoluo and both have worked great for years. We bought the Next for our camper RV, and as such it has not had heavy use. We use it this past weekend and it did not brew the coffee and just spit out water. It also started spitting out water into the capsule receptacle. The lid also wont close all the way any more. Definitely returning and will try the Plus
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. Please be aware, Nespresso machines are not designed, nor do they have the proper certification, for use on airplanes, boats or buses. The specifications for Nespresso machines sold for use in North America are 1260W, 120V, 60Hz, A.C. (except the CS220) and should only be connected to a grounded power supply. Although a vehicle may be wired for those exact specifications, we cannot and do not guarantee that these machines will function correctly on any vehicle. Should you have any further questions or concerns, we are available for your service and support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Confirming other poor experiences.
on August 6, 2022
Posted by: Schwarta77
from Philadelphia, PA
I’m here to confirm that I too have had a poor experience with the VertuoNext. I loved the system out of the box and it delivers a great range of espressos and coffees. The downside is clearly the quality of the build in these devices. My first unit lasted 10 months and subsequently died after not being able to scan pods correctly anymore. Nespresso was great and got me free of charge exchange unit very quickly, but my second unit only lasted around 6 months before having the top rotating head get stuck. This time, Nespresso is replacing the unit again with a VertuoPlus. Hopefully this system will be better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. . We are happy to see you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. If you need additional assistance with your new machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nepresso
on August 5, 2022
Posted by: JillMarie
from Scottsdale, AZ
[This review was collected as part of a promotion.] I bought this at the start of the pandemic and am so happy that I invested in this. I use it everyday and absolutely love each cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA