Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
So convenient
on August 14, 2022
Posted by: Lou
from Washington, DC
[This review was collected as part of a promotion.] Makes great espresso and is much more convenient than hand packing your espresso! Saves lots of time making coffee in the mornings.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on August 14, 2022
Posted by: DTrip
from Doylestown, Pennsylvania
"Upgraded" from the VirtuoPlus machine thinking this was the latest and greatest, and it just doesn't work nearly as well.
Initially I thought the coffee didn't quite taste as good, but maybe that was in my head.
The bigger problem is how fast(~2 months) it gets dirty and gets a gross burnt/ashy taste, and the cleaning cycle and cleaning liquid just can't seem to get it clean.
It's now been about 7 months and it has completely stopped working. There are only 2 of us using it on the house, avg 2 coffees each (4 total) per day. We can usually get it to work for one coffee between each cleaning cycle at this point.
We have done the full chemical cleaning with the Nespresso brand cleaner 3 times(every 2 months) and leading up to having to run it between every pod, we would run the "quick" clean probably twice a month on average.
The VirtuoPlus we had for 2 years before getting this "upgrade" and we did the quick clean maybe once every 2 months and the chemical clean every 6 months without having any issues.
The carafe size was an interesting idea, but ultimately we only used it maybe 3 times when we first got it, and decided the single cup quality was just so much better that we didn't want to keep doing the carafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on August 14, 2022
Posted by: Ggreennn
from Atlanta, GA
[This review was collected as part of a promotion.] Never going to Starbucks again! Love making shaken espresso over ice
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy Vertuo Plus Instead!
on August 12, 2022
Posted by: Jinny
from CA
Save your money on this product, buy Vertuo Plus instead!
I was gifted this machine and had to get it replaced twice within 2 years.
I was using Vertuo Plus prior to Vertuo Next, and I absolutely loved it for 4 years!
I switched it back to a new Vertuo Plus as I couldn't deal with this machine anymore.
I was gifted this machine and had to get it replaced twice within 2 years.
I was using Vertuo Plus prior to Vertuo Next, and I absolutely loved it for 4 years!
I switched it back to a new Vertuo Plus as I couldn't deal with this machine anymore.
Pros: Great Color Options, Slim/Compact Design
Cons: Non-automatic open/close button (super stiff too), Malfunctioning too often
Cons: Non-automatic open/close button (super stiff too), Malfunctioning too often
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new machine
on August 11, 2022
Posted by: June
from Rainsville, AL
[This review was collected as part of a promotion.] Not only is my new Nespresso a beautiful machine, I have loved every coffee I've tried. This is my first Nespresso machine. Love so much
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi June. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yum yum
on August 11, 2022
Posted by: Chitch
from Florida
[This review was collected as part of a promotion.] Bought my machine a month ago the coffee is so fresh and delicious I haven’t been to Dunkin or Starbucks and I sure don’t miss them either! Coffee at home is better
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on August 11, 2022
Posted by: Katie
from Tacoma, WA
this machine is not reliable. I have had a pixie for 9 years which has worked well the entire time. This machine has had error codes on and off since the first year. It completely stopped working after year two. I would not recommend anyone buy this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 12, 2022
Thank you for your review, Katie. Your feedback is important to us and we are dismayed to learn about the technical issues you have experienced with your Vertuo Next machine. Our Machine Experts are available 24 hours a day, 7 days a week at 800-562-1465, or you may visit the Nespresso.com/help page for self-service.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on August 10, 2022
Posted by: CaitlinM
from Boston MA
[This review was collected as part of a promotion.] I am so happy I bought this machine the coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA