Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love my new machine
on August 11, 2022
Posted by: June
from Rainsville, AL
[This review was collected as part of a promotion.] Not only is my new Nespresso a beautiful machine, I have loved every coffee I've tried. This is my first Nespresso machine. Love so much
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi June. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yum yum
on August 11, 2022
Posted by: Chitch
from Florida
[This review was collected as part of a promotion.] Bought my machine a month ago the coffee is so fresh and delicious I haven’t been to Dunkin or Starbucks and I sure don’t miss them either! Coffee at home is better
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on August 11, 2022
Posted by: Katie
from Tacoma, WA
this machine is not reliable. I have had a pixie for 9 years which has worked well the entire time. This machine has had error codes on and off since the first year. It completely stopped working after year two. I would not recommend anyone buy this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 12, 2022
Thank you for your review, Katie. Your feedback is important to us and we are dismayed to learn about the technical issues you have experienced with your Vertuo Next machine. Our Machine Experts are available 24 hours a day, 7 days a week at 800-562-1465, or you may visit the Nespresso.com/help page for self-service.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on August 10, 2022
Posted by: CaitlinM
from Boston MA
[This review was collected as part of a promotion.] I am so happy I bought this machine the coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Ever!
on August 10, 2022
Posted by: Chaco
from Minneapolis, MN
[This review was collected as part of a promotion.] This is just fantastic coffee and the crema really makes a difference. Vertuo Next is very easy to set up and use. In less than 2 minutes from pressing the button and your enjoying your brew. I have not tried any smart technology yet. Not sure if I will ever need to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m in love!!!
on August 10, 2022
Posted by: Elissa
from Bronx, NY
[This review was collected as part of a promotion.] Best decision EVER!!! I use it every single day and I love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy the Vertuo Plus Machine NOT this one.
on August 10, 2022
Posted by: Scott
Bought and replaced/threw away 3 of these. The Vertuo Plus works awesome!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review, Scott. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Got stuck in an error state
on August 10, 2022
Posted by: Ally
from Columbia, MO
I got this machine as a wedding gift and loved it! Although, after less than a month of using it I got the dreaded blinking orange light. Nothing would work and it was stuck in an "error" state according to the technician. I was sent a new one that works great! Great customer service.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Hi, Ally. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA