Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Love this machine
on August 16, 2022
Posted by: Julie
from Orange County, CA
[This review was collected as part of a promotion.] This is the perfect, sleek size for my kitchen. I’ve never had a single brew maker before, and I’m really happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly/Great coffee
on August 16, 2022
Posted by: Hales
from North Carolina
[This review was collected as part of a promotion.] The instructions are easy to follow and I like that there is only one button! The coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Defective model
on August 15, 2022
Posted by: Emma
This model of Nespresso has many issues. I had my machine for less than a month and it stopped working. I would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, August 16, 2022
We stand behind our brand, Emma, and your Vertuo Next is covered under warranty for replacement or repair. A machine expert will be happy to assist you by troubleshooting over the phone, so we ask that you contact us directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice looking for Vertnext
on August 15, 2022
Posted by: MindyLou
from Ahwahnee, Ca
[This review was collected as part of a promotion.] love the size for our counter. It is a bit tougher to close. Otherwise....so far....so good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on August 15, 2022
Posted by: Pak001
from Northridge, Los Angeles
[This review was collected as part of a promotion.] I bought this as a birthday gift to myself and so far Im enjoying it. I get the best of both worlds espresso and coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great looking machine
on August 15, 2022
Posted by: Anne
from Indiana
[This review was collected as part of a promotion.] I bought this for my daughter to take to college. It looks very stylish in her dorm. I love that the pods are not plastic and it makes a great quality coffee. The different flavors are awesome, this is a great product from every aspect.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Favorite Coffee Machine
on August 15, 2022
Posted by: Lisha34
from Leander, TX
[This review was collected as part of a promotion.] I love this machine! I was looking to upgrade from my everyday drip coffee & have not gone back. It’s easy, quick & delicious. I’ve tried a few coffee flavors & plan to get more soon!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on August 15, 2022
Posted by: Lauren
So disappointed in this machine. At first I loved it, but pretty quickly I noticed that the coffee started tasting kind of burnt and my machine started leaking water from the top back. I was told this meant it needed to be descaled (I've used it maybe 30 times) so I bought the Nespresso descaler and went through that process. The descaling seemed fine, but when I did the rinse cycle the water again leaked out of the top. I cleaned it up and emptied & cleaned the reservoir. A few days later I was cleaning the counter and saw that the machine must've continued leaking (I didn't use it again after descaling and the tank was empty) which left a white residue all over my counter. This has stained my counter in the shape of the machine's bottom so now I have a stained counter and a non-working machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 17, 2022
Thank you for your review, Lauren. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We're pleased to see that we've arranged for a Machine Expert to contact you at the phone number associated with your Nespresso account. We're confident that we can find a solution to your concerns. For immediate assistance, feel free to call our toll-free phone number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA