Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Makes the perfect cup with limited counter space!
on June 5, 2023
Posted by: Scarper
from Arlington, VA
[This review was collected as part of a promotion.] I love my new nespresso. The experience was great from delivery to set up. It truly makes the perfect, frothy cup of coffee and this machine doesnt take up a lot of counter space either! Perfect for my apartment living.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on June 5, 2023
Posted by: Mendoza0413
from Denver, Colorado
[This review was collected as part of a promotion.] This is my 3rd machine I have purchased and I am very happy with Nespresso machines. We have one at home, at work and at the in-laws now.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Perfect Mother’s Day Gift!
on June 4, 2023
Posted by: shoppinkan
from Bethesda, MD
[This review was collected as part of a promotion.] I’ve had my eye on this sleek Vertuo Next Deluxe for awhile so I hinted to my kids that I wanted this! It is such an elevated coffee experience and I am thoroughly enjoying it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd broken Nespresso machine
on June 3, 2023
Posted by: jason
This is the 3rd Nespresso machine we have. It begun to malfunction with blinking yellow light since month 6. We called support and followed instructions to descale. Originally the problem goes away, but recently the usual tricks no longer works, so we end up with another broken Nespresso machine with still hundreds of unused coffee pods.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review, Jason. This is certainly not the experience we want you to have with your Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. Additional assistance can also be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Big Fans
on June 2, 2023
Posted by: Boba Feathers
from Tattoine
[This review was collected as part of a promotion.] wonderful products and even better coffee. highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
OBSESSED, great alternative.
on June 2, 2023
Posted by: Vane
from Los Angeles, Ca
[This review was collected as part of a promotion.] Bought the Nespresso Vertuo with the purpose of saving money as I was only purchasing espresso from coffee shops to mix in with my protein milk. Helps me save time in the mornings, save money, and stay on track with my macros. Machine works well, hasn’t given me any problems just be sure to clean it every other day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on June 2, 2023
Posted by: Jordin
from California
[This review was collected as part of a promotion.] Amazing flavor, creates a great crema on top of the coffee. My favorites are the double espresso pods. So good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lasted About 18 Months
on June 1, 2023
Posted by: SportsMomOf2
from WV
[This review was collected as part of a promotion.] I bought this to replace our same machine that recently stopped working. Love the machine and all the coffee options. Wish our old one lasted more than 18 months but liked it enough to repurchase.
I would recommend this to a friend!
Response from Nespresso USABy Antonia R., Customer Service, June 2, 2023
Thank you for your review, Amanda. We appreciate your choosing Nespresso and your purchase of a new machine. Our machine experts are available 24/7 at 800.562.1465, to assist you with troubleshooting, and machine repair or replacement, as needed. Please contact us directly if you need additional assistance.
Written by a customer while visiting Nespresso USA