Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
My patients love it (and so do I!)
on June 7, 2023
Posted by: Dr Batso
from North Georgia
[This review was collected as part of a promotion.] This is my second Nespresso machine. Both are in my professional offices and they lend an air of upscale quality that I love. "Would you like a delicious coffee?" is our buzzword but it's true. Easy to use and excellent coffee! My son got me started with them, my sister has one and now I have two!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Just ok
on June 6, 2023
Posted by: hw213
from Southern California
Have owned a Nespresso Vertuo Next since 2020. Since then I have had my machine replaced twice. I use the machine twice a day so it was heavily used, but both just stopped working one day. To the credit of Nespresso, they helped me through troubleshooting, and when that didn't work they were quick to replace my machine. After the second one I had to switch Nespresso models. This one did the job, but there are better models out there. Shoutout to the Nespresso CS team!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , June 7, 2023
Hello, and thank you for your review. We are happy to see you spoke with a machine expert and will receive your replacement Vertuo Next machine. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffee machine
on June 6, 2023
Posted by: David
from Des Plaines
[This review was collected as part of a promotion.] I really like it and coffee so good 👍 and the exsprso also great 👍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on June 5, 2023
Posted by: KZ
from NH
[This review was collected as part of a promotion.] 100% worth the price. Makes a great cup or coffee or espresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes the perfect cup with limited counter space!
on June 5, 2023
Posted by: Scarper
from Arlington, VA
[This review was collected as part of a promotion.] I love my new nespresso. The experience was great from delivery to set up. It truly makes the perfect, frothy cup of coffee and this machine doesnt take up a lot of counter space either! Perfect for my apartment living.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on June 5, 2023
Posted by: Mendoza0413
from Denver, Colorado
[This review was collected as part of a promotion.] This is my 3rd machine I have purchased and I am very happy with Nespresso machines. We have one at home, at work and at the in-laws now.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Perfect Mother’s Day Gift!
on June 4, 2023
Posted by: shoppinkan
from Bethesda, MD
[This review was collected as part of a promotion.] I’ve had my eye on this sleek Vertuo Next Deluxe for awhile so I hinted to my kids that I wanted this! It is such an elevated coffee experience and I am thoroughly enjoying it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd broken Nespresso machine
on June 3, 2023
Posted by: jason
This is the 3rd Nespresso machine we have. It begun to malfunction with blinking yellow light since month 6. We called support and followed instructions to descale. Originally the problem goes away, but recently the usual tricks no longer works, so we end up with another broken Nespresso machine with still hundreds of unused coffee pods.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review, Jason. This is certainly not the experience we want you to have with your Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. Additional assistance can also be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA