Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
You won't be disappointed!
on August 19, 2022
Posted by: Susie
from Vista, Ca
[This review was collected as part of a promotion.] All I can ask myself is why I didn't make the switch to the NESPRESSO sooner. No other machine on market compares.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good Enough!
on August 18, 2022
Posted by: br1241
from New York, NY
[This review was collected as part of a promotion.] Great Coffee as per usual but we found that the lever at the top was cumbersome. Nespresso has one that opens on their own and we just ordered this one. We returned the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 19, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase the VertuoPlus so that you may continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on August 18, 2022
Posted by: Yazzvdz
from Cleveland
Machine worked fine for a couple of months. Broke down and refuses to brew coffee. Wasted so many pods trying to figure out what was wrong. Mind you there is only one button so how difficult can it be. It doesnt matter how many times you reset or (deep) clean the machine.
We had the machine replaced for a new one a week ago and had the same problem instantly. 0/10 would not recommend this machine at all.
I am a loyal Nespresso customer but this machine is not it. Buy a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 22, 2022
Thank you for your review. We are dismayed to learn of your disappointment with our Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We understand a replacement was arranged; however, you are still experiencing issues with our Vertuo Next machine, therefore, we recommend you contact us again. Our Machine Experts can provide you with other options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on August 17, 2022
Posted by: FS82
from Washington DC
[This review was collected as part of a promotion.] Very satisfied with our Nespresso machine. Love the thick and creamy coffee texture, unlike other popular machines that dispenses watery coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift
on August 17, 2022
Posted by: christy
from Manchester, CT
[This review was collected as part of a promotion.] I bought this for my husband's birthday last month. He loves it even more than he thought he would-very easy to use, delicious coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Refreshing iced coffee!
on August 17, 2022
Posted by: McKenzie
from Dayton, OH
[This review was collected as part of a promotion.] I just tried the new iced leggero coffee and it is absolutely delicious! A wonderful way to start a sunny morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next is the Bomb Diggity!!!
on August 17, 2022
Posted by: Kreativekelley
from Booneville, MS
[This review was collected as part of a promotion.] I bought my Vertuo Next after purchasing one for my daughter. Absolutely love the selection of pods and it brews flawlessly every time. Also, customer service was phenomenal when I did have an issue with my unit. It was promptly replaced. Definitely worth the investment for great espresso/coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for Dorm!
on August 17, 2022
Posted by: Debbie23
from Princeton NJ
[This review was collected as part of a promotion.] We bought this for our freshman daughter’s dorm and it’s absolutely perfect. She’s easily able to make herself a cup of coffee on her way out the door before class. She’s thrilled with the machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA