Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Sleek design and the smoothest cup of coffee
on August 19, 2022
Posted by: Ash1017
from Syracuse, NY
[This review was collected as part of a promotion.] I bought the Vertuo for myself and fell in love. It’s been my go-to gift for others now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine
on August 19, 2022
Posted by: phxrmxr
from America
Machine was brewing ok coffee for 4 months, however after a little bit it started leaking water all over the table everytime I used it, all of the coffee from the start also turned out with coffee grounds in the bottom. Today I went to brew a cup of coffee and it was entirely unresponsive so I called support. I was on the phone for 50 minutes before they gave me a refurbished replacement. I am hoping that the replacement works better than this one.
Response from Nespresso USABy Katy R., Customer Service, August 20, 2022
Thank you for your review, Richard. We completely understand your frustration, and we're glad to see that a replacement machine is on the way. Please do not hesitate to reach out with any further questions, comments, or concerns. We are always here to help. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Don't detect water level, hard to close
on August 19, 2022
Posted by: Mobidic
from Massachusetts
[This review was collected as part of a promotion.] It did looks fine at the beginning. But often after I close it out seem to complain it's not totally closed. Only have one light trying to communicate all kinds of status. Would be better an LCD screen or many icons.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on August 19, 2022
Posted by: AmyG
from Jacksonville, FL
[This review was collected as part of a promotion.] I’m very happy with my Nespresso - it brews the perfect, frothy cup of coffee every time! I like that I can brew regular coffee or espresso, depending on my mood. They also offer a fantastic selection of blends to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase!
on August 19, 2022
Posted by: na21ig
from Malibu, CA
[This review was collected as part of a promotion.] I bought this for my dorm room - it’s the perfect size and matches everything in there. My suitemates also brought coffee makers, but they all ask to use my Vertuo because they like it more!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Going really good so far
on August 19, 2022
Posted by: Nurse
from Texas
[This review was collected as part of a promotion.] Really creamy, fresh and bold tasting. Still trying to figure out ice coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing !!!
on August 19, 2022
Posted by: Amb
from Houston TX
[This review was collected as part of a promotion.] I bought my nespresso machine about a month ago and I haven’t been to a coffee shop since! I absolutely love the machine and variety of pods for amazing coffee! Super quick to make as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso
on August 19, 2022
Posted by: CLF
from Atlanta
[This review was collected as part of a promotion.] This is the best coffee ever. I love having my new machine and having a great coffee with my family everyday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA