Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Perfect Coffee
on August 20, 2022
Posted by: KMP23
from Berlin, NJ
[This review was collected as part of a promotion.] My daughter convinced me to get the Nespresso. So glad she did. Perfect coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Shop on my Desk
on August 20, 2022
Posted by: Mel
from Portland Maine
[This review was collected as part of a promotion.] Vertuo Next Is perfect. Coffee shop quality without leaving my office.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
simple yet luxurious
on August 20, 2022
Posted by: carol3567
from Austin, TX
[This review was collected as part of a promotion.] I bought this for my college dorm & it is perfect. It’s a nice size & so simple to use. The quality is great and allows me to get my coffee fix whenever I choose!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love Nespresso but
on August 20, 2022
Posted by: Rita73
from California
I love Nespresso coffee but why is this Machine so hard to closed;/ if you have arthritis or carpet tunnel I don’t recommend. It feels delicious coffee it does what it supposed to which I love it’s just too hard to closed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 22, 2022
Thank you for your review. We are sorry to learn you are experiencing difficulties with your Vertuo Next machine. If you have any questions about your Vertuo Next machine, we recommend you call us via our toll-free number at 1-800-562-1465, or Nespresso.com/help link. We are available 24hrs a day and 7 days a week for your convenience. Please don’t hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek design and the smoothest cup of coffee
on August 19, 2022
Posted by: Ash1017
from Syracuse, NY
[This review was collected as part of a promotion.] I bought the Vertuo for myself and fell in love. It’s been my go-to gift for others now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine
on August 19, 2022
Posted by: phxrmxr
from America
Machine was brewing ok coffee for 4 months, however after a little bit it started leaking water all over the table everytime I used it, all of the coffee from the start also turned out with coffee grounds in the bottom. Today I went to brew a cup of coffee and it was entirely unresponsive so I called support. I was on the phone for 50 minutes before they gave me a refurbished replacement. I am hoping that the replacement works better than this one.
Response from Nespresso USABy Katy R., Customer Service, August 20, 2022
Thank you for your review, Richard. We completely understand your frustration, and we're glad to see that a replacement machine is on the way. Please do not hesitate to reach out with any further questions, comments, or concerns. We are always here to help. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Don't detect water level, hard to close
on August 19, 2022
Posted by: Mobidic
from Massachusetts
[This review was collected as part of a promotion.] It did looks fine at the beginning. But often after I close it out seem to complain it's not totally closed. Only have one light trying to communicate all kinds of status. Would be better an LCD screen or many icons.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on August 19, 2022
Posted by: AmyG
from Jacksonville, FL
[This review was collected as part of a promotion.] I’m very happy with my Nespresso - it brews the perfect, frothy cup of coffee every time! I like that I can brew regular coffee or espresso, depending on my mood. They also offer a fantastic selection of blends to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA