Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing coffee
on August 27, 2022
Posted by: KellRae
from Avon, IN
[This review was collected as part of a promotion.] I’ve owned a Nespresso Virtuoline for nearly 7 years. It consistently makes the best coffee cup after cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso!
on August 27, 2022
Posted by: Karina
from Maryland
[This review was collected as part of a promotion.] Packaged properly with all of the coffee sleeves I ordered + machine! Welcome gift is amazing and I love the coffee mugs it comes with.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such good iced coffee!!
on August 26, 2022
Posted by: Audrey
from Nashville, TN
[This review was collected as part of a promotion.] I bought this because I love iced lattes and wanted to start making them at home. This machine does such a good job!! I look forward to it every morning!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on August 26, 2022
Posted by: Samanahta
from San Diego CA
[This review was collected as part of a promotion.] Best thing I have ever purchased, I do not regret it at all
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on August 26, 2022
Posted by: Mrs Spooky
from Las Vegas, NV
I have been having trouble with this machine for a few months now. It works just fine for a few days and then starts blinking an orange light twice and then a steady white light and won't brew. I have descaled, cleaned, reset, unplugged, etc. After I've done everything I will continue to try brewing and after many tries it eventually works and goes back to the same problem after a few brews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke TWICE
on August 25, 2022
Posted by: Welp
from Hackensack, NJ
I love Nespresso but my machine broke a few months in. They sent me a replacement, but it was refurbished and broke a couple of weeks in. Definitely going to try Vertuo Plus since the reviews are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine
on August 25, 2022
Posted by: JG23
from Tampa, FL
I’ve had mine since 5/2020 and over 2 yrs later it’s still working perfectly. No problems or issues at any point. It’s easy to clean, and my partner and I use it almost daily (if not multiple times a day). I’ve now recommended this to all my friends as this has really been one of the better kitchen appliance investments I’ve made.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next is the WORST
on August 25, 2022
Posted by: JA
from Bay Area
I love the coffee, but this machine is straight trash. It’s has never worked properly. It gives you the orange light EVERY SINGLE TIME you use it. Doesn’t matter if it’s the first/second cup of the day, whether you’ve just cleaned/descaled it, it never freaking works. Save yourself the money & aggravation and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA