Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Get a different machine
on August 26, 2022
Posted by: Mrs Spooky
from Las Vegas, NV
I have been having trouble with this machine for a few months now. It works just fine for a few days and then starts blinking an orange light twice and then a steady white light and won't brew. I have descaled, cleaned, reset, unplugged, etc. After I've done everything I will continue to try brewing and after many tries it eventually works and goes back to the same problem after a few brews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke TWICE
on August 25, 2022
Posted by: Welp
from Hackensack, NJ
I love Nespresso but my machine broke a few months in. They sent me a replacement, but it was refurbished and broke a couple of weeks in. Definitely going to try Vertuo Plus since the reviews are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine
on August 25, 2022
Posted by: JG23
from Tampa, FL
I’ve had mine since 5/2020 and over 2 yrs later it’s still working perfectly. No problems or issues at any point. It’s easy to clean, and my partner and I use it almost daily (if not multiple times a day). I’ve now recommended this to all my friends as this has really been one of the better kitchen appliance investments I’ve made.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next is the WORST
on August 25, 2022
Posted by: JA
from Bay Area
I love the coffee, but this machine is straight trash. It’s has never worked properly. It gives you the orange light EVERY SINGLE TIME you use it. Doesn’t matter if it’s the first/second cup of the day, whether you’ve just cleaned/descaled it, it never freaking works. Save yourself the money & aggravation and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad design
on August 25, 2022
Posted by: GD
from TX
My third replacement machine and still leaks. Really bad design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , August 26, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on August 24, 2022
Posted by: Halesgilmore
from CA
[This review was collected as part of a promotion.] Purchased a nespresso in hopes to decrease the amount of overpriced coffee I was purchasing from drive through. I use it EVERYDAY and it tastes the same , if not better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee taste and easy to use/mix and match
on August 24, 2022
Posted by: pe
[This review was collected as part of a promotion.] Bought this a month ago and am so happy! The coffee actually tastes good and it makes making coffee so easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Terrific machine
on August 24, 2022
Posted by: Jolly G
from San Diego
[This review was collected as part of a promotion.] I love the machine, the look, the quality. It’s really fast and heats up well. I’ve only had it a couple of weeks so am looking forward to trying a lot of different coffees!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA