Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Best Pod Coffee Yet
on August 29, 2022
Posted by: AndyG
from NJ
[This review was collected as part of a promotion.] The Vertuo Next Dark Grey makes a fantastic cup of espresso and coffee. I've never been big on quick pod coffee, but I now get the Nespresso hype. The machine is attractive and attractive to use. Hopefully the build quality holds up as based on the good first impression.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brews great coffee
on August 28, 2022
Posted by: Label
from Miami
[This review was collected as part of a promotion.] Machine works great out of the box! Brews great coffee and looks nice and sleek.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Problems
on August 28, 2022
Posted by: Jeff M
from The Villages, Florida
I got this from my son. His mother in law and he have the older version and I always loved it so he bought me the "upgraded" version. Unfortunately I have had nothing but problems. Dozens of wasted cups, leaks daily and needs to be unplugged and reset frequently. What makes me give this machine 2 stars instead of 1 is because I love the coffee so I keep using it. I will be contacting the company soon to see if they will replace it or give me a significant credit to purchase a different model. It's funny though because I keep recommending the product (original or older model) to friends. Will keep you posted......
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review, Jeff. We understand your disappointment with the Vertuo Next, and we are available 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Troubleshooting tips can also be found on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistent Breakdown
on August 27, 2022
Posted by: Jlgnyc11
from New York, NY
I had an original Vertuoline for 6 years problem free until I moved and it sat unused for just a bit too long, so I decided to upgrade. I ordered the “Next”. First model failed after 2 months with inexplicable random blinking and electronic defects. Second unit they sent me failed with a ‘laser failure’ so it can’t read the pods and times out on every other attempt to brew. Replacing with an older, more reliable model. Vertuoline is a great product, but the Next appears to be rife with defects in design and/or manufacturing. A friend at Nespresso confirmed this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We understand your frustration with the Vertuo Next, and we are glad to see you were able to replace this machine with our Vertuo. If you need any assistance with your new Vertuo machine, please contact us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on August 27, 2022
Posted by: KellRae
from Avon, IN
[This review was collected as part of a promotion.] I’ve owned a Nespresso Virtuoline for nearly 7 years. It consistently makes the best coffee cup after cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso!
on August 27, 2022
Posted by: Karina
from Maryland
[This review was collected as part of a promotion.] Packaged properly with all of the coffee sleeves I ordered + machine! Welcome gift is amazing and I love the coffee mugs it comes with.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such good iced coffee!!
on August 26, 2022
Posted by: Audrey
from Nashville, TN
[This review was collected as part of a promotion.] I bought this because I love iced lattes and wanted to start making them at home. This machine does such a good job!! I look forward to it every morning!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on August 26, 2022
Posted by: Samanahta
from San Diego CA
[This review was collected as part of a promotion.] Best thing I have ever purchased, I do not regret it at all
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA