Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing
on August 29, 2022
Posted by: Hoully111
from Blakely, PA
[This review was collected as part of a promotion.] I am absolutely in love with my Vertuo Next was extremely easy to set up and makes amazing delicious coffee without the trip to the barista. It's like bringing the barista home to your kitchen. I highly recommend this product
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo next
on August 29, 2022
Posted by: wiseone82
from WIlkesboro nc
[This review was collected as part of a promotion.] Beautiful machine easy to use instructions where easy to read and follow pretty lengthy power cord only negative thing i have to say about it is doesn't make a big enough cup of coffee for me seems it makes half of what they say it should make
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So cool!
on August 29, 2022
Posted by: Whitneyh7
from Rhinelander, wi
[This review was collected as part of a promotion.] My family and I absolutely love our Nespresso Vertuo Next. It is so easy to use and the design is so modern. It’s small enough that it takes up very little space and I can make my coffee and espresso at home!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
nee costumer
on August 29, 2022
Posted by: jacquew
from monterey, ca
[This review was collected as part of a promotion.] i got the machine 3 weeks ago , i love it
my coffee is always perfect and rich on flawer
i love it
thank you so much
my coffee is always perfect and rich on flawer
i love it
thank you so much
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Pod Coffee Yet
on August 29, 2022
Posted by: AndyG
from NJ
[This review was collected as part of a promotion.] The Vertuo Next Dark Grey makes a fantastic cup of espresso and coffee. I've never been big on quick pod coffee, but I now get the Nespresso hype. The machine is attractive and attractive to use. Hopefully the build quality holds up as based on the good first impression.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brews great coffee
on August 28, 2022
Posted by: Label
from Miami
[This review was collected as part of a promotion.] Machine works great out of the box! Brews great coffee and looks nice and sleek.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Problems
on August 28, 2022
Posted by: Jeff M
from The Villages, Florida
I got this from my son. His mother in law and he have the older version and I always loved it so he bought me the "upgraded" version. Unfortunately I have had nothing but problems. Dozens of wasted cups, leaks daily and needs to be unplugged and reset frequently. What makes me give this machine 2 stars instead of 1 is because I love the coffee so I keep using it. I will be contacting the company soon to see if they will replace it or give me a significant credit to purchase a different model. It's funny though because I keep recommending the product (original or older model) to friends. Will keep you posted......
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review, Jeff. We understand your disappointment with the Vertuo Next, and we are available 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Troubleshooting tips can also be found on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistent Breakdown
on August 27, 2022
Posted by: Jlgnyc11
from New York, NY
I had an original Vertuoline for 6 years problem free until I moved and it sat unused for just a bit too long, so I decided to upgrade. I ordered the “Next”. First model failed after 2 months with inexplicable random blinking and electronic defects. Second unit they sent me failed with a ‘laser failure’ so it can’t read the pods and times out on every other attempt to brew. Replacing with an older, more reliable model. Vertuoline is a great product, but the Next appears to be rife with defects in design and/or manufacturing. A friend at Nespresso confirmed this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We understand your frustration with the Vertuo Next, and we are glad to see you were able to replace this machine with our Vertuo. If you need any assistance with your new Vertuo machine, please contact us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA