Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Works when it wants too
on September 1, 2022
Posted by: Maminton
from McKinney, TX
These machines make a good strong cut of coffee, but good luck trying to get it to brew. I figured the barcode reader would be an issue and it is. Our machine fails to read the code 90% of the time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 2, 2022
Thank you for your review, Maminton. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines have at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacements through our Assistance Service Program. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Conveniently simple
on September 1, 2022
Posted by: Bird22
from Northeast Ohio
[This review was collected as part of a promotion.] I was so excited when my machine arrived and even happier when I seen sample pods inside. I researched different brands but they looked so huge and complicated. Since I have been working remote I missed stopping for coffees on my way. The Vertuo Next was so easy to set up and use. I can’t wait to try out all the different flavored pods there is even a Carmel Cookie!! It’s nice to have such an impressive machine when co-workers stop in. The used pod bin is so convenient and between the size and refillable water dispenser I’m able to keep the machine in my office.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love this!
on September 1, 2022
Posted by: ajjcrf
from Michigan
[This review was collected as part of a promotion.] I love this coffee/espresso maker. Easy to use, fast to brew, & delicious coffee! I recommend it if you’re looking for something a little different from the other coffee makers. Works just as well, if not better.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good
on August 31, 2022
Posted by: Jesskdannn
[This review was collected as part of a promotion.] We love our next nespresso! We find the machine easy to use / easy to clean. We get high quality espresso on demand and have been having so much fun making craft beverages. If you’re looking for a lightweight and compact device for your caffeinated needs I’d recommend this.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on August 31, 2022
Posted by: Anonymous
from Bakersfield Ca
[This review was collected as part of a promotion.] I love the Vertuo Next. It's such an amazing coffee maker. I love what I'm able to make with it. Either a single or double espresso, 3 different sizes of coffee or a carafe. Whatever I make turns out to be delicious.
Pros: Convenient, High Quality Machine, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy: breaks repeatedly
on August 31, 2022
Posted by: Judith
from Rockville, Maryland
A couple of years ago I bought the Vertuo Next as my first Nespresso coffeemaker. The first machine never worked right from day one and then completely broke down 2 weeks later. The company sent me a replacement machine that broke down a few weeks later, for entirely different reasons. The company then sent me my third machine, which broke down about 2 months later, again irreparably and for a different reason. Customer service admitted on the phone to me that this model is a lemon and that it is breaking down for many customers. She offered to send me the original Vertuo model, which has worked beautifully for the last couple of years. I’m really surprised Nespresso hasn’t removed the later model from its inventory, especially given the potential damage to its brand from all of this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 2, 2022
Thank you for your review, Judith. We are dismayed to learn the performance of three Vertuo Next machines did not meet your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction, therefore, we were pleased to learn that you received a replacement of our original Vertuo model. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you; your comments will be sent to the appropriate team for review. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love love love it
on August 31, 2022
Posted by: Anonymous
from Atascadero
[This review was collected as part of a promotion.] I absolutely love my nespresso vertuo next . We have had many nesprosso machines in airbnbs we stayed at and I really loved them. I am thrilled to finally have my own . It looks so nice in my kitchen and its ready to go out of the box . The flavor coffee nespresso makes , I have not found one I didn't like . The machine itself is super easy to use , one touch and your set . Water heats super fast and my drink is ready so quickly. I have a seperate milk frother I use to top to it. Already ordered tons of different flavored pods.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on August 31, 2022
Posted by: Molly J
from Minnesota
[This review was collected as part of a promotion.] I absolutely love love love this! It is so simple to set up and use. My only complaint is that it can be a bit tough to open the top one-handed but I'm getting used to it. Other than that, this makes beautiful espressos and coffees in under a minute. It also can connect to your phone to tell you any issues that may come up like the lid not being closed all the way.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA