Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
The best coffee
on September 3, 2022
Posted by: Olgacolombia
from Miami Beach, Florida
[This review was collected as part of a promotion.] I bought my Nespresso last month, with Mexican and stormio I’m so happy with both, and the coffee machine is the best❤️ I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Luke warm drinks
on September 3, 2022
Posted by: Asher
from Seattle, wa
[This review was collected as part of a promotion.] This is my first time owning a single use pod type of coffee machine. I really enjoy the process of making my coffee but I’m highly disappointed in the temperature of my drink. I have used this only 5 times so far. Each time it was warm. The 5th time I saw steam for once and it was a bit warmer then the other times. I don’t like that I have to microwave my coffee after using such a pricey machine. This is new so I know descaling is not an issue. I did read that it was designed to be a ready to drink temperature but this is way too cold for my liking. It is a neat design but the ready to drink temperature is a major flaw in my opinion.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive, Does not make coffee hot enough
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 6, 2022
Hi Asher. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great kitchen gadget
on September 3, 2022
Posted by: Mz A
from Merrillville
[This review was collected as part of a promotion.] I love this Nespresso, and the design and size is perfect. It fits really great on my countertop, and it looks very highend. The coffee smells so delicious. It's like having a coffee cafe right in my own kitchen.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on September 3, 2022
Posted by: Momx4boys
from San Diego
[This review was collected as part of a promotion.] I got the Nespresso Vertuo Next a few days ago. I love the versatility of this machine, it can make an espresso, double espresso, gran lungo, a mug of coffee or a carafe. After the initial setup It’s easy to use, just pop the capsule in the machine, close/lock the lid, and press the button. The machine measures the correct amount of water according to the type of capsule you’re using and prepares the perfect cup. But you can adjust this by pressing the button again for more water, or pressing it again to stop the water. Very easy to find your Perfect balance. I also love the slim design, it doesn’t take up much counter space, perfect for those in an apartment, motor home, or anywhere else you have limited space but need coffee! The only issue I’ve had was trying to set up the Bluetooth/Wi-Fi, the directions aren’t very clear and I couldn’t get my phone to pair with my Wi-Fi initially, with some technical knowledge and patience I finally got it working. You don’t need to pair it to use the machine, so I want to worried about it. I’ve enjoyed using this machine and would absolutely buy it again.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to Make
on September 3, 2022
Posted by: LShriner
from Pittsburgh, PA
[This review was collected as part of a promotion.] I tried the Nespresso Vertuo. This machine is pretty simple and easy to use. It doesn't take up a lot of space on your counter either. Just pour your water in the back tube and pop your capsule in the top and start brewing. I've never tried to make espresso before, but this does it perfectly for you. It brews the cream first and then does the coffee liquid. This is really easy and nice to for a change have a cup of expresso during the day to enjoy. The only drawback is the refill pods are a little pricey, but I was looking and they have an option they sell where it is just the refill and you put your coffee. I think I might have to go that route. I like that you can do regular coffee as well since I don't drink fancier coffee drinks all that often. You can also choose your size of drink. Overall, it is pretty neat to try the fancier drinks.
Pros: Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Works well
on September 3, 2022
Posted by: Rawrcass
from Clinton, Maine
[This review was collected as part of a promotion.] This is a great little basic espresso machine. It's easy to use, instructions were very clear and easy to follow
Also cleaning is a breeze. It doesn't have a milk frother, so I will have to buy a handheld one if I want lattes or machhiatos. I do wish the pods were more like universal ones so that I could try more varieties of coffee with it. I do have another espresso machine that is much more expensive and has all the bells and whistles, so I will probably use that one more than this. But this is great as a backup or for more basic uses. Definitely recommend.
Also cleaning is a breeze. It doesn't have a milk frother, so I will have to buy a handheld one if I want lattes or machhiatos. I do wish the pods were more like universal ones so that I could try more varieties of coffee with it. I do have another espresso machine that is much more expensive and has all the bells and whistles, so I will probably use that one more than this. But this is great as a backup or for more basic uses. Definitely recommend.
Cons: Not enough variety of coffee available, Not enough variety of espressos available, Does not have a built-in milk frother, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
WONDERFUL COFFEE MAKER
on September 3, 2022
Posted by: STERLING LADY
from DENVER
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a wonderful addition to my kitchen. The set-up was super easy, and I love the slim design because it only takes a small space on my countertop. The chrome and white design is beautiful, and it fits any decor. It is easy to use as well. But the best part is the coffee! It is so smooth, creamy and delicious; better than at a coffeeshop. It makes different sizes of espresso and coffee, up to a carafe. There are a large variety of flavors available which you can get on line or even at a Nespresso store.
Pros: Convenient, Wide assortment of capsules to choose from, Other, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee machine but not the best nespresso
on September 2, 2022
Posted by: Mvall
from Florida
[This review was collected as part of a promotion.] I'm a nespresso lover, I have had all the machine models and they make the best coffee you will have at home, without the necessity of a complicated and sophisticated machine.
Just open, put the coffee capsule inside, press the button and the best coffee is ready for you to enjoy.
The machine is extremely easy to use and have low and basically no maintenance.
I this is your first nespresso, you are going to love it.
But if you have had a previous model, this machine will be a Little bit slower. It takes 1 minute to make your coffee.
The other disappointing thing is that it has Bluetooth and wifi, but is not a smart machine there's is nothing that the machine will do.
But if this is your 1st machine you are going to love it so much.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Too Expensive, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA