Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Terribly unreliable
on December 2, 2022
Posted by: Fred
from Indiana
I got my first one as a gift which died within the first 3 months that I had it. Nesspresso shipped me a replacement and I also purchased and additional one just to have as a spare. The replacement they sent died about 8 months after I got it which again Nesspresso replaced. I opened up my "spare" and it brewed 5 cups before it died, Yes Nespresso sent a replacement for that one as well. All in all I have had 5 of these and 3 of them have died. I just got the replacements this week so I have not even used them yet. I love the coffee that these machines make but the reliability is terrible. I know others that have bought one of the other "Virtuo" models and have had no issues. Perhaps it is just something with the "Virtuo Next" models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi Fred. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and your Vertuo Next has been replaced with another Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible
on December 14, 2022
Posted by: Vanny
from Portland,Oregon
[This review was collected as part of a promotion.] My morning routine is so much happier with my new nepresso machine and coffee pods. The flavors are amazing and creamy. I am so happy that I am part of the nepresso family
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted to love it
on December 20, 2022
Posted by: Abby
from Toledo ohio
I bought this in may and it’s completely broken, and so many pods were wasted on the way. I was offered a refurbished machine and 1 sleeve of pods, how can this compare to all the money I’ve spent already on this machine? Hopefully my new one works because I am angry.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 21, 2022
Thank you for your review, Abby. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Additionally, please note that pre-brewed capsules may be used for machine troubleshooting purposes with no risk to the machine. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Terrible machine, I wouldn’t buy another
on December 21, 2022
Posted by: Jasmine
Do not buy this machine, it is complete junk. I had another vertuo that I loved and continue to pull out of the garage because this one stops working every other week. I purchased this one only because of the larger capsules since they discontinued the 14oz capsules. This machine makes a mess, somehow it back flows into the compartment that catches the used pods. I love nepresso but this machine makes me so angry. DO NOT purchase!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
trash machine
on January 22, 2023
Posted by: becky
from british columbia
this machine is garbage. leaks water everywhere and won’t brew decaf pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 28, 2023
Posted by: H
Bought this machine and first one water started leaking outnof the side of the machine whenever I tried to brew a capsule. Got another one sent to replace it and now this one is not working. Not happy with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a Vertuo or VertuoPlus, this is garbage.
on February 17, 2023
Posted by: redamf
from Henderson, NV
We love our Nespresso machines!
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
We have had one since the beginning, starting with Evoluo, when that wore out, we went to a Vertuo, followed by a VertuoPlus Deluxe, and now Vertuo Next Deluxe Rich, always been more than satisfied prior to the Vertuo Next Deluxe Rich.
I would give 0 if I could. The quality of this machine is trash. The first Vertuo Next Deluxe Rich last just 6 days made a cup of coffee, and the next cup was electrically dead, no reason no error code. The unit was replaced by customer service with another Vertuo Next Deluxe Rich, which lasted less than a month before throwing error lights and refusing to work, again customer service replaced the unit with another Vertuo Next Deluxe Rich, we have had it two weeks and half the time it doesn't brew the full cup size, we are waiting to see what happens. When it fails do to issues or age, we will go back to a Vertuo, or VertuoPlus Deluxe.
For us our experience with Customer Service has been very good, we love the coffee and buy often. Our electric grid is very stable and reliable, we use softened, reverse osmosis water, so our electric and water should not be an issue, we still have a dinosaur Mr. Coffee machine as an emergency backup.
One request for future designs, lose the software button pushing sequence to clean and descale the machine and just add a separate button, I’m and old engineer and to design and add it is nothing, yes it add to production cost, but that can be built into the retail price, giving your customer a better experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
*Horrible Machine
on March 9, 2023
Posted by: Lost a fan of Nespresso
from California
*Horrible Machine will rob your morning joy. Best tasting "home coffee", but the Vertuo Next machine is so problematic. This taste better than Kuerig and helped me to stop Starbucks in the busy mornings. But troubleshooting is beyond aggravating because it's not consistent with the directions. I won't purchase nother Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 10, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA