Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Just ok
on September 4, 2022
Posted by: aspittle3
from Middletown, Pa
[This review was collected as part of a promotion.] We currently own the Vertuo Duo. I can't find fault with the way that is set up or it's function. I am sorry to say it is not the same for the next. To start with, and yes this is my view point only, why in the heck to you need wifi to make coffee? The lay out of the NEXT I feel is not a good either. The water canister is in the rear of the machine, instead of on the side. If you have your machine on the counter under shelves, it is difficult to get out to fill. The plastic feels a good bit thinner than the previous model. It may be just me, but I also think it is louder than the duo as well. The food side, the coffee comes out perfectly. The cleaning feature is smart and easy to access with the multi push of the main button. I do think it looks nice on the counter. Over all I'd pick a different model, but the function of this one does seem to be ok.
Cons: Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Strong flavor blends
on September 4, 2022
Posted by: Thefitcouponer
[This review was collected as part of a promotion.] The Nespresso Vertuo was simple to set up. I enjoyed the ease of making a good cup of coffee in the morning. I was able to clean the machine easily. The cost of the Nespresso pods can be costly for every day use. I would find the 7oz pods a better value for the money.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the machine but the instructions not as much
on September 4, 2022
Posted by: MsNikki
from Phoenix
[This review was collected as part of a promotion.] The 4 stars are for the following:
a). Delicious espresso!
b). Stylish design ( I really love the white top).
c). Various pods for different types of coffee
e). Easy clean up (thus far)
a). Delicious espresso!
b). Stylish design ( I really love the white top).
c). Various pods for different types of coffee
e). Easy clean up (thus far)
I deducted a star for the following two reasons:
a). The instructions are vague and not user-friendly for someone totally new to this type of machine. I had to go on YouTube to figure out how to use it and to learn about the various pods and sizes.
b). Despite following the instructions to the tee, the machine did not go through the cleaning process as described in the pamphlet OR video. I had to do a factory reset in order to do this.
a). The instructions are vague and not user-friendly for someone totally new to this type of machine. I had to go on YouTube to figure out how to use it and to learn about the various pods and sizes.
b). Despite following the instructions to the tee, the machine did not go through the cleaning process as described in the pamphlet OR video. I had to do a factory reset in order to do this.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tiny but very mighty Nespresso machine.
on September 4, 2022
Posted by: AprilT007
from Crawfordville, Florida
[This review was collected as part of a promotion.] Received my Vertuo Next NExpresso maker and this thing is by far the easiest to run. Take one pod of your flavor and insert the K-cup into the top, lock it by the lock/unlock latch and please be sure the water tank is full and brew. Provides a shot of your flavor expresso within 1-2 mins. Once the process is done brewing and you left the lid the pod drops into a storage draw on the side that holds maybe 3-4 pods when emptied. We were unaware of this feature until we went to lift the lid to pull the pod. I love this feature as you don’t have to worried about removing the pods each time you use this Vertuo Next NExpresso machine. I find this very convenient to save time and to not have to remember to remove the pod each time. Can also make regular coffee in the separately sold pods 5, 8, 14 oz size. Or double Expresso’s. This machine will know what you want by the pod size and weight and adjust to the pod you insert or cup size. It’s the next best thing to brewing in my option. It’s small in size so doesn’t take up to much room in your kitchen. Highly recommend this product for people like me who love a multi function expresso, coffee maker. Mine is white and chrome and it’s a beautiful product. Comes in numerous colors so go check them out and buy one.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavor!
on September 4, 2022
Posted by: Sha
from Laguna Niguel, CA
[This review was collected as part of a promotion.] Oh my gosh! Everyone was talking about Nespresso, so I finally bought one for myself. I am NOT disappointed. The flavor is amazing and I love the look of it on my counter. Much better than the other popular product which took up too much space on the counter and harbored mold periodically. Nespresso is fantastic!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on September 4, 2022
Posted by: johnw
from Yazoo city MS
[This review was collected as part of a promotion.] We have been using this unit for about a week it works extremely well we have had no issues with it and also it creates very good and tastey coffee we are very pleased with it
it is a great thing to have when friends and family come to visit.
it is a great thing to have when friends and family come to visit.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Neat
on September 4, 2022
Posted by: Scooby78
from Aberdeen SD
[This review was collected as part of a promotion.] After taking it out of the box, I followed all the directions needed to make a cup of espresso, boy did I have a heck of time with the first pod and getting frustrated since it wouldn't brew so I did a second brew and I will say this baby was slick and brewed the cup of espresso it was quick and easy once I got the hsng of it. I'm interested in trying other pods.
Pros: Convenient
Cons: Bulky
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, September 6, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Really Nice Coffee Maker
on September 4, 2022
Posted by: Kristie P
from South Carolina
[This review was collected as part of a promotion.] The Vertuo Next coffee maker makes the best coffee. It brews fast and was really easy to use. I love that it came with coffee to try. It tastes great. The machine has a really modern design that looks great in my kitchen. I can't wait to try all of the flavors. This is my new favorite coffee brand. I would highly recommend it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA