Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
3
Machine broke after a month of regular use
on September 6, 2022
Posted by: vash
from Virginia
I had Vertuo next machine from last 1 year now. I haven't been using it much though, just occasionally as I was not a coffee affectionate. Last month I suddenly started using it making 1 coffee a day and machine broke down really bad. It stopped brewing coffee all of a sudden. multiple cleaning or descaling did not work. Finally I found from the phone app that its a barcode read issue. I had to waste multiple capsules to test after cleaning machine but it did not revive. When i lifted machine I saw it has been leaking water under it for many days. I think this machine has nothing good except its modern design. I recently purchased the older Vertuo model and I noticed that Vertuo makes so much less noise than my older Next model. 3 stars for Nespresso, not the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 7, 2022
Thank you for your review, Vash. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loud
on September 6, 2022
Posted by: Rascalsmom
[This review was collected as part of a promotion.] I finally was able to have time to put this vertuo next coffee machine together. It took me awhile to figure out how to use the machine because I have never even tried to use a fancy machine like this or tried to make espressos myself ever. Once I figured the machine all out it was not too difficult but definitely is not as easy as I had hoped it would be. Also another downside is that the machine is quite loud. I have a small child and husband that I wake up earlier than and try to stay quiet most of the morning but this machine does not help with that.
Pros: Wide assortment of capsules to choose from, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Too Noisy
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 7, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re pleased to provide some tips to help alleviate your machine issue. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel will slightly help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel will slightly help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible
on September 6, 2022
Posted by: Karolina2225
from Conway, SC
[This review was collected as part of a promotion.] I’m very impressed with this incredible coffee and espresso maker. It was very easy to set up the machine. I really enjoy how the smart technology in the coffee/espresso maker knows exactly what size of espresso shot or coffee I will be making. I ended up making my first espresso shot with this machine. It taste incredible. I honestly love everything about this machine. From how easy it is to use to how innovative it is.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite kitchen item
on September 6, 2022
Posted by: K1990
from San Tan Valley
[This review was collected as part of a promotion.] I’ve had this for about a month now and it has quickly become my favorite kitchen item. I have always been a huge coffee and expresso drinker and usually I just get the Starbucks and call it a day, after looking at how much I’ve been spending.. I decided on this. And to my surprise it was just as good and even better than the ones I’ve bought! It is super easy to use and overall has been amazing.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Coffee Maker
on September 6, 2022
Posted by: stefjean
from Decatur, Il
[This review was collected as part of a promotion.] I am so happy to have received this Nespresso coffee maker! I love that you can do many things with this! You can make Espressos, Coffee, Barista creations, and even Carafe! I would definitely recommend this to all coffee drinkers!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great option for coffee any time of the day
on September 6, 2022
Posted by: kkpenney70
from Austin, TX
[This review was collected as part of a promotion.] I love this Nespresso - and I have loved all of the coffee I have made from it. It is so convenient, I can make as much as I want without waiting on a coffee pot, and I can get a lot of variety with the flavors. Keep them coming!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
Cons: Too Noisy, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Works great
on September 6, 2022
Posted by: Rodney18444
[This review was collected as part of a promotion.] This Nespresso - Vertuo Next works great. Very easy to use right out of box. Has a nice design. Love the different brewing options. Very compact and fits nicely on my counter top. I would recommend this product.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fresh espresso in my Nespresso
on September 6, 2022
Posted by: Irenegx0
from Lutz, FL
[This review was collected as part of a promotion.] This Nespresso vertuo next machine has become my morning routine for fresh espresso.
The Nespresso machine is slim/sleek in design, so it doesn't take up alot of counterspace and blends in with any decor. The machine comes with instruction panflits, but I found it easy to set up my machine through the app. There is a nespresso app for Android or ios that you can pair your machine too. Pairing my phone to my machine was easy. In the app it shows you if your machine needs maintenance, if it's still in the cleaning cycle...pretty much let's you know what's going on with your machine. There are videos within the app that guid you to starting your machine...like the cleansing. After taking the water tank out to rinse it and fill, make sure you push it down all the way or the cleansing/brewing won't start. There are instruction videos on getting to know your machine, and making your first cup of espresso. You also get a clear glass cup that says "Nespresso" on it that is perfect to brew your espresso in. There are 3 different levelings that you can set the cup seat on.
I like the wide range of pods with different tastes, and that certain pods give you different espresso amounts. You also have the option to stop the machine during the brew time when you've reached the desired amount. From the time you turn on the machine, the warm up time, and pressing the button to brew...it's all very quick. I get a fresh amount of espresso every time, and the crema that you get on top that happens from brewing. The machine turns itself off after its done.
I really enjoy my machine. It's really good quality, and I've been using it everyday so far. My mornings aren't the same without it. I love sipping just the espresso, but I also enjoy making a iced caramel machiato. This is definitly for anyone that loves a good cup, or sip of great tasting espresso.
The Nespresso machine is slim/sleek in design, so it doesn't take up alot of counterspace and blends in with any decor. The machine comes with instruction panflits, but I found it easy to set up my machine through the app. There is a nespresso app for Android or ios that you can pair your machine too. Pairing my phone to my machine was easy. In the app it shows you if your machine needs maintenance, if it's still in the cleaning cycle...pretty much let's you know what's going on with your machine. There are videos within the app that guid you to starting your machine...like the cleansing. After taking the water tank out to rinse it and fill, make sure you push it down all the way or the cleansing/brewing won't start. There are instruction videos on getting to know your machine, and making your first cup of espresso. You also get a clear glass cup that says "Nespresso" on it that is perfect to brew your espresso in. There are 3 different levelings that you can set the cup seat on.
I like the wide range of pods with different tastes, and that certain pods give you different espresso amounts. You also have the option to stop the machine during the brew time when you've reached the desired amount. From the time you turn on the machine, the warm up time, and pressing the button to brew...it's all very quick. I get a fresh amount of espresso every time, and the crema that you get on top that happens from brewing. The machine turns itself off after its done.
I really enjoy my machine. It's really good quality, and I've been using it everyday so far. My mornings aren't the same without it. I love sipping just the espresso, but I also enjoy making a iced caramel machiato. This is definitly for anyone that loves a good cup, or sip of great tasting espresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA