Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
I love it!
on June 12, 2023
Posted by: Giannaf
from Madison, WI
[This review was collected as part of a promotion.] I bought a second one for my office and everyone loves it! Couldn’t recommend this coffee machine more!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on June 12, 2023
Posted by: Tara
from Colorado
[This review was collected as part of a promotion.] Easy cafe quality coffee right at home! Love that they offer a couple organic options, but would love to see more. They make recycling the pods very easy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent Upgrade
on June 11, 2023
Posted by: Martin
from Palo Alto, CA
[This review was collected as part of a promotion.] I had the prior model Vertuo for a number of years but felt it was time to replace it. This model takes up less space and produces a better quality cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great cup of coffee
on June 11, 2023
Posted by: CoffeeMan
from upstate NY
[This review was collected as part of a promotion.] I bought one Nespresso for home & liked it so much I bought another one for my camp
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sexy and smooth!
on June 11, 2023
Posted by: Christina424720
from Boston, MA
[This review was collected as part of a promotion.] Can I say that? Because this machine is absolutely gorgeous on our counter. It makes the best coffee and I feel like my own barista! We absolutely love this company and enjoy the value we get when buying Nespresso coffee & products.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient Business Gourmet Coffee
on June 11, 2023
Posted by: BistroGroup
from Lake Chelan, WA
[This review was collected as part of a promotion.] I recently purchased my fourth Vertuo machine, this one for my small business. I am quite pleased to know I have Vertuo coffee waiting for me when I arrive if I don't have time to create a drink at home. My employees also enjoy the benefit.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Which time is a charm?
on June 11, 2023
Posted by: Nama
from Alta Loma, Ca
We've had two replacements on this and are asking for a different machine. Hopefully the next machine works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, June 13, 2023
Thanks for your review, Nama. We’re dismayed you’ve had issues with both Vertuo Next machines which caused replacement machines to be sent to you. Please reach out to us if you have any issues with your Vertuo Next that you receive via our toll-free number 800-562-1465. If you have issues with this replacement, you may want to discuss an alternate Vertuo machine model. We’re available 24 hours a day and 7 days a week for your convenience. You’ll be back to your favorite Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Water canister falls off easily
on June 10, 2023
Posted by: Ranger Roxie
from Riverside, CA
[This review was collected as part of a promotion.] This is my 2nd Nespresso coffee maker, both do a great job making my favorite coffee. I had to send my 1st Vertuo Next machine back as it would not connect to the Bluetooth app. It make coffee with no problem, it's just that I was not able to connect to it from my phone. I called customer service and they were very helpful and sent out a replacement machine right away. I haven't had a chance yet to test it out, but all in all it was an inconvenience to have to go through this process. And the water canister that sits on the back of the machine is not secured in any way so it falls off when moved with no water in it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA