Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Doesn't want to work
on September 9, 2022
Posted by: Nicky83
from AL
[This review was collected as part of a promotion.] Right after getting it , I got it all set up and down loaded the app. Read the instructions multiple times and was ready for a great cup of coffee. It kept blinking a light and the app said there was no water in the machine. However it was full of water. After multiple tries it started to work and only made about an inch and a half of coffee. So over this machine!
Cons: Does not make enough coffee in a cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , September 10, 2022
Thank you for your review. We're sorry to hear your new machine hasn't been working well. If you will call us at 1-800-562-1465 our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't do it!
on September 9, 2022
Posted by: rtnyc
from New York
Ugh. This is a horrible machine. From the beginning, a yellow light kept coming on and it wouldn't make coffee. I have figured a work around that involves some tweaking and a prayer to the coffee goddess every time I use it, but this machine is a true disappointment. And very clunky to open and close. I've used other Nespresso machines and love the coffee they make. Don't buy this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , September 10, 2022
Thank you for your review. We're sorry to hear that you have had a disappointing experience with your Vertuo Next. We would be happy to assist you with any troubleshooting or technical support you require. Our machine experts are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small and compact coffee maker.
on September 9, 2022
Posted by: juand
from San Francisco, CA
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a good coffee maker that is small and compact as well as easy to use. The capsules work well and the coffee tastes great. It has a good aroma and I like that their is a wide variety of capsules to choose from.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Best Cup of Coffee
on September 9, 2022
Posted by: meggyewill
from Athens, Ga
[This review was collected as part of a promotion.] Upon unboxing I was so excited to see what this little machine was capable to do. I can say that the instructions are not very thorough but will walk you thru the most basic functions. I would recommend keeping it clean after every use and regular descaling. I keep my reservoir full even in between uses. I havent had a major issues. It certainly produces one of the best cups of coffee I have had from a machine that is similar.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not make enough coffee in a cup, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Smooth
on September 9, 2022
Posted by: Strwbrrydanish
from Long Island, NY
[This review was collected as part of a promotion.] After figuring out how to set up the AP on my iPhone to the Nespresso - Vertuo Next espresso maker I started enjoying this amazing little machine!
Created my account on the website in order to use the ap. The ap and the Nespresso - Vertuo Next do connect quickly but had to have an account made before finishing the set up.
Making this delicious espresso, so easy! I have the small pods, made my 1st ever cup of espresso and it was the smoothest most delicious flavor. Definitely a nice special drink to have with friends, after dinner or anytime I want a smooth delicious treat.
Very easy to use and easy to clean. Impressed how after brewing when I lift the top to remove the pod, it flips out of the spot backwards down into the side compartment to cool. Clever, nice safety feature.
No feature to actually change the cup size from espresso to coffee unless you google it but it’s not a feature on the machine
Created my account on the website in order to use the ap. The ap and the Nespresso - Vertuo Next do connect quickly but had to have an account made before finishing the set up.
Making this delicious espresso, so easy! I have the small pods, made my 1st ever cup of espresso and it was the smoothest most delicious flavor. Definitely a nice special drink to have with friends, after dinner or anytime I want a smooth delicious treat.
Very easy to use and easy to clean. Impressed how after brewing when I lift the top to remove the pod, it flips out of the spot backwards down into the side compartment to cool. Clever, nice safety feature.
No feature to actually change the cup size from espresso to coffee unless you google it but it’s not a feature on the machine
Pros: Easy to Use, Makes Delicious Espressos
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely buy this right now
on September 9, 2022
Posted by: Rjude127
from Columbus Ohio
[This review was collected as part of a promotion.] Well I really truly have to tell you please don't hesitate to buy this product right now. When I got this I was so excited. Right away within a few minutes I tried this product and let me tell you it works beautiful. I think well no I know for a fact that every home should own one.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!!
on September 8, 2022
Posted by: Aara
from Florida
[This review was collected as part of a promotion.] The Vertuo Next is my family’s favorite now. We love espresso. This makes the perfect espresso much better than from the coffee shop. The froth on top is just perfect. There are various capsules to choose from. The cappuccino and lattes are too good. Buying the milk frother soon. Wish it came with a built in frother. Occupies very less counter space. Modern look that is perfect for my kitchen.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent espresso maker
on September 8, 2022
Posted by: Llr0708
from Waukesha, WI
[This review was collected as part of a promotion.] This espresso maker is super simple to use and makes a very good espresso. You simply hit one button and your espresso starts. I was actually quite surprised how good tasting home coffee could be after using the Nespresso Vertuo Next. The machine is very high quality and built durably. Set up and using the machine is easy but the app is a little more tedious and confusing. There are paper instructions on how to set up and clean which is nice, and the app is available with that information was well. The app is used pretty much for error codes and reordering, but doesn’t offer many other features. The machine is super cool because it reads a barcode on the pod to know exactly how to prepare the specific pod. It makes an abundant amount of foam, that is smooth and creamy. The way that the machine collects used pods is cool as well. It pops it out and stores it all by itself making it ready to pop the next one in. Overall, the machine is highly advanced and will elevate any home’s coffee experience.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA