Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Wow! What a machine.
on September 18, 2022
Posted by: Farm wife
from Ohio
[This review was collected as part of a promotion.] I will start this review by saying I am a coffee snob. If it’s not quality, I don’t want it. Well, let me tell you- this little machine is amazing! Quality coffee and espresso drinks brewed at home for a fraction of coffee shop prices. It’s quite easy to brew a cup. There’s one button that starts the brew. Within a minute, you have the start of a delicious cup o joe. If I had one negative, it would be the temperature. It’s just not quite as hot as I like it but that is far outweighed by the positives. It’s also the perfect size to keep setting out on the counter top.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
Cons: Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice coffee maker
on September 18, 2022
Posted by: Cupcake
from Cuyahoga Falls OH
[This review was collected as part of a promotion.] This is a really nice coffee maker. It’s very sleek and fits nicely on my counter without taking up a lot of room. It’s very easy to use. I’m more familiar with a different brand of machine but had no issues learning to use this one. It makes a nice cup of coffee!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on September 18, 2022
Posted by: Mainej82
from Dallas ga
[This review was collected as part of a promotion.] I am amazed by tjis prodict. I can now get quality coffee house espresso at home. Its wifi and lets me know when i need to add water. The pods are absolutely delicious. If you are a coffee maker this machine is a must.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome!
on September 18, 2022
Posted by: Amanda1734
from Waterford, mi
[This review was collected as part of a promotion.] This espresso machine is amazing! I made a regular coffee pod on it and it was probably the best coffee that I’ve ever tasted. I love how it makes the foam on the top. It is so much better than the other machines that are single pod machines. Also when you open the machine to change pods it discard the pod into a little compartment that you can take out and dump the used pods out. This is a definite game changer for me. The machine came with a bunch of different espresso and coffee pods to try, along with a nice glass coffee mug. I set this machine up at work and everybody went crazy over it. It is safe to say that this is the new coffee machine at work.
Pros: Convenient, Easy to Use, Has Delicious Crema, Comes with a milk frother
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on September 18, 2022
Posted by: Treaven08
from Dickson TN
[This review was collected as part of a promotion.] I am so happy to have received the Nespresso - Vertuo Next coffee maker! If you're a coffee lover then this is the coffee maker for you. Make it by the cup for fresh hot coffee everytime. It can make coffee in a variety of ways such as espresso Or lattee. The machine itself is smaller size so would work well in any kitchen. Very nice quality machine and easy to clean.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and strong
on September 19, 2022
Posted by: KT87
from Maryland
[This review was collected as part of a promotion.] This machine is so sleek and cute. It doesn’t take up a lot of my counter space. Brewing is a breeze. Keeps the nice bold flavor. When you add water to the water tank be sure to be diligent about making sure it’s pushed down all the way or else the machine will not brew. The sampler pack of espresso pods they give you are delicious. I enjoyed sampling them each one give you a different flavor or boldness. The machine does turn its self off after brewing which I haven’t decided if I like that feature or not. I haven’t figured out how to turn that off but this is a great addition to my home coffee bar .
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on September 19, 2022
Posted by: Lauren G
from Irvington ny
[This review was collected as part of a promotion.] I wish I would have gotten a Nespresso machine a long time ago! I love how it doesn't take up a lot of space on my counter in my small kitchen, yet allows for so many different choices of coffees you can make. It was very easy to use after reading the simple instructions. All of the drinks I have made with it so far have been amazing! You can make so many different types of espresso and coffee drinks. It heats up quickly and is super easy to clean.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make coffee hot enough
Written by a customer while visiting Nespresso USA
Customer Rating
3
Works great when it works.
on September 19, 2022
Posted by: MollyC
from SeattleWA
[This review was collected as part of a promotion.] First and foremost this machine connects to Bluetooth which I really can’t understand fully seeing as it’s really just connecting mostly to register the machines warranty since all the other functions that the application offers when it’s connected this way are able to be done without any connection to any other device and considering you need to be at the machine physically to place your cup and to place your pod so it doesn’t make a whole lot of sense to me. It seems to be a pretty unnecessary feature if I’ll be honest. The pod system is exceptional in the way that not only is the pod store expansive and diverse making more than just coffee drinks but I found that this machine is capable of creating froth, even cold froth, without a separate frother depending on the pod you’ve used! The pod does that all on its own! Again, it even can make you cold froth on top of hot coffee so that’s pretty incredible. Pods are programmable as well and can have save files that remember the cup size for each pod if you so choose, although for such an expensive commercial capable machine this Nespresso pumps out heated water or pod creation way too slowly. It takes forever to make a small cup full finally. Now onto the awful pod detection software…there is no override for pods punctured by the machine once that never got used due to system errors. All in all I bought a pack of ten pods and because my machine ran into errors about seven times upon first use despite following machine directions to a tee, I was forced to dispose of all of those pods because the machine won’t even allow a secondary use of any pod once punctured even if it was never officially used and only punctured and that’s not just a waste of my money but a waste of a pod! Out of all ten I was able to use only three and that amount of waste for me expressed to me clearly that this machine ultimately wasn’t for me personally. I enjoy the glass cup that came with the machine though.
Pros: Wide assortment of capsules to choose from, High Quality Machine, Appealing Design
Cons: Too Expensive, Too Noisy, Bulky
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , September 20, 2022
Thank you for reviewing your Vertuo Next. We really appreciate you sharing this feedback. For any questions or concerns you have about usage we have machine experts available at 1-800-562-1465. We're always happy to replace capsules that you aren't able to brew due to a technical issue.
Written by a customer while visiting Nespresso USA