Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Espresso for everyone!
on September 10, 2022
Posted by: Hailey324
from Pocatello, ID
[This review was collected as part of a promotion.] I am a huge coffee drinker but had recently gotten bored with my coffee routine . The Nespresso has completely changed that for me . You put one pod in and get deliciously brewed espresso! The machine is very well made and I love how it descards the pods by itself so I don't have to dig them out every use. The pods are available in many different flavors and I look forward to trying out different ones. The machine itself is beautiful and looks great on my countertop. So far the machine has held up to daily use perfectly and I absolutely love it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on September 10, 2022
Posted by: David
from Hope Mills, Nc
[This review was collected as part of a promotion.] My office has been so impressed with all of the different coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super easy and super good
on September 10, 2022
Posted by: JazmineAliyah
from Palm Springs, CA
[This review was collected as part of a promotion.] I’ve had my Nespresso Veruto for a few weeks now and I’m IN LOVE. I’ve only had traditional espresso machines in the past and my Nespresso is just as good if not better tasting! Not to mention incredibly convenient. So glad for my purchase!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great with caveats
on September 10, 2022
Posted by: Jmtutt
from MN
[This review was collected as part of a promotion.] I’ve had my Nespresso for a few weeks and I have been happy with it so far. It is so intuitive and easy to use. A few notes: I am a coffee drinker by nature, so getting used to the smaller drink size has been an adjustment. Also, I do feel that the drink could be just a little hotter coming out of the machine. Yes, it’s immediately drinkable when made, but who doesn’t love to linger over their cup? By the time I get halfway through, it’s cool. This is probably more of a me issue than a Nespresso issue though. Overall, I’m happy with my purchase, but I have not put my drip coffee maker away quite yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on September 10, 2022
Posted by: Dandigirl
from Amelia Court House, Virginia
I love the coffee really smooth and delicious, however my machine leaks water and the spinner that grinds the capsules often gets stuck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Thank you for your review. Please contact Nespresso at 800-562-1465 so that a Machine Expert may assist you with the leaking Vertuo Next machine. We are available 24 hours a day, 7 days a week at 800-562-1465. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked great...until it didn't
on September 10, 2022
Posted by: martymoose
from Atlanta
Bought the Vertuo after using one in a hotel as the coffee tasted great. We had it at home for about 4 months and experienced the great same coffee...until it stopped working. Every morning became a fight with flashing lights, plugging/unplugging and going through a series of rest rituals. The resetting became part of our morning custom and took about 15 min of every morning. We finally had to give up on it as I need coffee ASAP in the morning and didn't want to deal the frustration that would ruin the start of the day. I still think that the coffee is good, but the machine is poorly constructed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week at 800-562-1465. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee and espresso
on September 10, 2022
Posted by: Chris
from Florida
I served in the Navy visiting many European countries and this coffee reminds me of the great espressos I had in Italy. It is noisier than my daughters Plus model and appears clunkier but now a year later still enjoying rich, smooth coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t purchase this machine!
on September 10, 2022
Posted by: Josh
from Los Angeles
We’ve had this machine for less than one year. We’ve had it replaced twice and each time the machine continues to have issues, blinking light, does not make coffee, freezes, etc.. Hoping Nespresso gives us a completely different model. Do not purchase this machine, the worst!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Hi, Josh. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA