Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Back to Nespresso
on June 15, 2023
Posted by: Amanda
from Texas
[This review was collected as part of a promotion.] I had a Nespresso before and decided to “trade up” to an traditional espresso machine. After a couple of months, I’m back to Nespresso due to the simplicity of the machine, ease of cleaning the machine (basically none), and the comparative quality of the coffee/espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We cqn't get enough
on June 15, 2023
Posted by: Nonna4
from St Paul, MN
[This review was collected as part of a promotion.] We generally do the stove top espresso - and we thought let's give Vertuo Next a chance to see if we like it. Well, needless to say, Vertuo Next is so good - the best next thing to the stove top method - without the wait, for either a hot or cold coffee. We love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking Base but Great Customer Service
on June 15, 2023
Posted by: oliveice
from Boston, MA
I got this machine a year ago as a gift. it was running smoothly the past year until a month ago. It started to leak coffee out of the base when it WAS NOT brewing. When it was brewing there would be no leakage. Looking online it seems like this is a common problem amongst customers of the Vertuo Next. But, when I called about the problem customer service was great and offered a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. We understand your frustration, and are glad to hear that you've received a replacement. . We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not buy it again
on June 15, 2023
Posted by: Florida is Unhappy
Replaced my large Nespresso machine with this smaller one 6 weeks ago. However, it is very disappointing. It doesn’t automatically adjust for pod size and the machine itself is flimsy. I have to open and close the top while holding it with the other hand, otherwise it fall over. Not what I expected from Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. This is certainly not the intended experience for our valued customers. We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee
on June 14, 2023
Posted by: Jking
from Greenville,SC
[This review was collected as part of a promotion.] This is my second Vertuo Nespresso. I love the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get the Plus or Pop
on June 13, 2023
Posted by: L
[This review was collected as part of a promotion.] The next has too many issues, grinds in your drinks, etc
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, June 14, 2023
Thanks for your review, Lauren. We stand behind your brand and every machine is covered under at least a one-year warranty, so please call Nespresso directly, 800.562.1465. A machine expert is looking forward to ensuring your 100% satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Lover
on June 12, 2023
Posted by: RPJ2022
from Los Angeles
[This review was collected as part of a promotion.] I wasn’t really into coffee until my coworker bought us the Vertuo pop plus. Now everyone in the office is addicted.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Rock in’ Red
on June 12, 2023
Posted by: John
from Chicago
[This review was collected as part of a promotion.] Works great and looks great in the Red.Ggreat alternative to brewing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA