Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Keeps breaking
on June 17, 2022
Posted by: beccgut
from Oklahoma
I have been through 2 of these machines and they keep breaking. The first one lasted almost a year and then the laser that reads the coffee went out on it. The second one lasted even shorter at a few months. It won't do anything, not even a cleaning cycle. It is stuck on a white light.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in a year
on June 17, 2022
Posted by: CB
from Nashville TN
LOVED! But it broke in a year with the white light staying on and no more coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. We offer both in and out of warranty support for our machines and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great…for a month!
on June 17, 2022
Posted by: Tmd85
from Vermont
Worked great for a month, then stopped all useful function. Would brew a tiny amount or a full tank of water then stopped working altogether. Just purchased the PLUS brewer instead. Crossing my fingers that we have better luck with that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear this was your experience with the Vertuo Next. If you have any questions or concerns about your new VertuoPlus please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on June 19, 2022
Posted by: None
After pulling the machine in doesn’t start the heating process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee--unreliable machine
on June 24, 2022
Posted by: peregrin
from Arkansas
I'm on my second Next. The first one was replaced for free but now this new one has quit after 5 months. They don't seem to read the capsules after a time. I've wasted at least a sleeve of coffee trying to make it work. The coffee is great, but no longer worth the expense and frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible product, do not purchase--it WILL break
on July 6, 2022
Posted by: Eric
These machines all need to be recalled! Our first one eventually started leaking water from the top area whenever we used it, and the latch became extremely hard to operate. It was replaced under warranty, but now, five months later, the replacement unit is also leaking out of the top! Search on reddit or anywhere on the internet and you'll see tons of stories like mine. On the plus side, Nespresso customer service is very good--they did a video call with me to see if they could troubleshoot the problem away, and when they weren't able to fix it, they decided to send me a VertuoPlus Deluxe instead. AVOID THE VERTUO NEXT AT ALL COSTS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Eric. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee is delicious. Machine not so great.
on July 13, 2022
Posted by: CoffeeJess
I had two of them and both machines got stuck in the descaling mode and had to be replaced. Customer support was always very helpful in replacing but still annoying to deal with the issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid it
on July 22, 2022
Posted by: nihsel
from Santa Clara, CA
I've had this machine since February, 2022. Unfortunately for the past month or so this machine only presses coffee when it feels like it. When cold (i.e., first capsule in the morning) it will refuse to make coffee at all and I am currently losing 1 to 2 capsules a day due to the machine ruining them.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA