Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Fabulous
on September 16, 2022
Posted by: Sunshine79
from Dallas
[This review was collected as part of a promotion.] I have always been a big fan of all the nespresso products. This machine is no exception. I love how easy it is to make my morning cup of coffee. Extremely easy to use AND it’s a cute little machine. I recommend for sure
Pros: Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice Nespresso Machine
on September 15, 2022
Posted by: Mel85
from Clinton, TN
[This review was collected as part of a promotion.] I have been using this Nespresso machine for a few weeks now and it works pretty well. It brews quickly and the espresso is delicious every time. I love the compartment the pods dispose in, makes clean up easier. My only slight complaint is that it is a little loud, but other than that, it works great so far.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Thank You Next
on September 15, 2022
Posted by: vballe
from El Paso, TX
[This review was collected as part of a promotion.] I was so looking forward to loving the Nespresso Next, and I had such high expectations. Unfortunately, the Verturo Next did not live up to them. My major grievance and flaw of the machine I got, is that it only makes a small shot of espresso, even when it is filled to the top with water. I'm certain something is wrong with my machine. My husband and my son have tried to get it to work correctly, but that's all I get of coffee. Now the flavor of the espresso is absolutely delicious. Another thing, that discouraged me is that I received the black and white Nespresso, and not the solid black that was on the box.
Cons: Does not make enough coffee in a cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 16, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple to use and high quality
on September 15, 2022
Posted by: JayRay
from Wooster, Ohio
[This review was collected as part of a promotion.] I actually really think that Nespresso did a good job of packaging and presenting this machine. I was immediately impressed with the quality of the device when I pull it out and set it up for the first time. I was making great tasting espressos within minutes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Unmatched flavor
on September 15, 2022
Posted by: Issy78
from Lockport NY
[This review was collected as part of a promotion.] Brews wonderfully, tastes great, not like any other at home products I've ever had in the past. Easy to use. Just plug drop the nepresso capsule in, slide over the lever press the button and viola! Instant brew. The barcode attached to your capsule tells the machine what is being brewed. Crema atop every delicious cup brewed. Cleaning the machine after every brew can be a bit time consuming and forgetful when in a rush. The cost of the capsules is steep also. I looked into purchasing more and was a bit shocked.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Not enough variety of coffee available, Not enough variety of espressos available, Too Expensive, Water tank is too small
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 16, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good so far
on September 15, 2022
Posted by: LC
from San Luis Obispo, CA
[This review was collected as part of a promotion.] I haven't used this much but have had no problems so far. The only con I've found so far is that the vertuo requires specific pods that only Nespresso sells, and I'd love to find a less expensive option.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
A little flimsy but works great so far!
on September 15, 2022
Posted by: Giraffe2
from New York, NY
[This review was collected as part of a promotion.] Really satisfied with my purchase - it’s a bit difficult to learn the complete functionality of the Next since it uses just one button, but all in all very happy now that I understand it a bit better. Good machine! Wish the wire didn’t stick right under the platform it stands on though - makes it a bit flimsy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
INCREDIBLE taste
on September 15, 2022
Posted by: bowens26
from Seneca, South Carolina
[This review was collected as part of a promotion.] I got this Nespresso Virtuo Next for my office at work and it has single-handedly eliminated the need/want to visit coffee shops during the week! The sleek design fits in flawlessly and doesn't stick out awkwardly. This taste is so rich and creamy with much more depth than other coffee machines I've had in the past. It is a little loud - it's definitely not a quiet machine, but you get incredible coffee at the end, so it's not a huge issue for my office. The only thing reason that I took 1 star off is because the Nespresso Virtuo capsules are a little difficult to get without ordering online - also, it took a little researching to figure out how to program the capsules to my cup-size and preference. Also, sometimes the coffee isn't as hot as we'd like it - but other times it is, and we can't figure out why.
Pros: Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Too Noisy, Does not make coffee hot enough
Written by a customer while visiting Nespresso USA