Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Better crema than previous models, more compact
on June 17, 2023
Posted by: Tiana12
from Los Angeles
[This review was collected as part of a promotion.] Really loved my.purchase and so happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Consistent results
on June 15, 2023
Posted by: STEM Enthusiast
from Kennedy Space Center, FL
[This review was collected as part of a promotion.] Efficient appliance with minimal needs for counter space, produces a consistent experience for a cup of espresso, or cup of coffee. Components are housed well. Resulting cup of coffee is Enjoyable & Flavorful. Interaction with the technology to brew is a single button. Interaction with the app is a nice-to-have but not-required unless you need / want info about the appliance’s performance. Or, to order the capsules. Uncomfortable experience with the instruction booklets— could use a better ink color and font to accommodate 20/20 eyesight. I get it. Nice motif, just doesn’t support a great user experience at all. The pages of instructions that are explaining what it means to see the light blink, should be a thin card that fits in the well-designed waste basket. I’m not a fan of keeping that type of paper readily available in a kitchen environment. Overall, I’m enjoying my VN morning coffee experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Addictive
on June 15, 2023
Posted by: Mouse
from Texas
[This review was collected as part of a promotion.] I bought my first machine for home, and was so impressed with it, I had to buy another one for work. Always smooth, and drinkable, not so hot it burns, or you have to wait for it to cool. It’s the perfect addition to my coffee collection
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Back to Nespresso
on June 15, 2023
Posted by: Amanda
from Texas
[This review was collected as part of a promotion.] I had a Nespresso before and decided to “trade up” to an traditional espresso machine. After a couple of months, I’m back to Nespresso due to the simplicity of the machine, ease of cleaning the machine (basically none), and the comparative quality of the coffee/espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We cqn't get enough
on June 15, 2023
Posted by: Nonna4
from St Paul, MN
[This review was collected as part of a promotion.] We generally do the stove top espresso - and we thought let's give Vertuo Next a chance to see if we like it. Well, needless to say, Vertuo Next is so good - the best next thing to the stove top method - without the wait, for either a hot or cold coffee. We love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking Base but Great Customer Service
on June 15, 2023
Posted by: oliveice
from Boston, MA
I got this machine a year ago as a gift. it was running smoothly the past year until a month ago. It started to leak coffee out of the base when it WAS NOT brewing. When it was brewing there would be no leakage. Looking online it seems like this is a common problem amongst customers of the Vertuo Next. But, when I called about the problem customer service was great and offered a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. We understand your frustration, and are glad to hear that you've received a replacement. . We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not buy it again
on June 15, 2023
Posted by: Florida is Unhappy
Replaced my large Nespresso machine with this smaller one 6 weeks ago. However, it is very disappointing. It doesn’t automatically adjust for pod size and the machine itself is flimsy. I have to open and close the top while holding it with the other hand, otherwise it fall over. Not what I expected from Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. This is certainly not the intended experience for our valued customers. We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA