Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Loving my Vertuo Next!
on June 19, 2023
Posted by: KQTee
from Los Angeles Area
Bought this about a month ago and loving it. Wish the coffee temperature was a bit hotter as I do like my coffee very hot. Adding milk to th 7.7 oz. does cool it down quite a bit. I love trying the various coffee varieties. Loving the ability to try various flavors and recipes. Definitely a keeper and highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
This is my third machine
on June 18, 2023
Posted by: MelissaP
from Nashua, nh
[This review was collected as part of a promotion.] Love this machine but 2 have broken, on my third one in 3 years. Disappointed they weren't replaced for me. If this one doesn't hold up, I won't be buying again:(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that your experience with our Nespresso machines have not been as seamless as we would like. Please contact us at 800-562-1465 if you experience any issues with the Vertuo Next machine. Additional assistance is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best tasting coffee
on June 17, 2023
Posted by: Jojo
from Fairfield ct
[This review was collected as part of a promotion.] I bought this about a month ago and have been enjoying being my own barista! So many options to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee ever!
on June 17, 2023
Posted by: Sonicdream
from Knoxville, Tennessee
[This review was collected as part of a promotion.] I have tried coffee so many different ways with several types of machines and Nespresso takes the prize for best selection,flavor and price.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better crema than previous models, more compact
on June 17, 2023
Posted by: Tiana12
from Los Angeles
[This review was collected as part of a promotion.] Really loved my.purchase and so happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Consistent results
on June 15, 2023
Posted by: STEM Enthusiast
from Kennedy Space Center, FL
[This review was collected as part of a promotion.] Efficient appliance with minimal needs for counter space, produces a consistent experience for a cup of espresso, or cup of coffee. Components are housed well. Resulting cup of coffee is Enjoyable & Flavorful. Interaction with the technology to brew is a single button. Interaction with the app is a nice-to-have but not-required unless you need / want info about the appliance’s performance. Or, to order the capsules. Uncomfortable experience with the instruction booklets— could use a better ink color and font to accommodate 20/20 eyesight. I get it. Nice motif, just doesn’t support a great user experience at all. The pages of instructions that are explaining what it means to see the light blink, should be a thin card that fits in the well-designed waste basket. I’m not a fan of keeping that type of paper readily available in a kitchen environment. Overall, I’m enjoying my VN morning coffee experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Addictive
on June 15, 2023
Posted by: Mouse
from Texas
[This review was collected as part of a promotion.] I bought my first machine for home, and was so impressed with it, I had to buy another one for work. Always smooth, and drinkable, not so hot it burns, or you have to wait for it to cool. It’s the perfect addition to my coffee collection
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA