Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Broke immediately
on March 27, 2022
Posted by: Lyndcar
from Florida
I have had issues with this the second I got it. Nespresso basically told me tough luck. It would overflow, not start, say it needed to be descaled immediately after I descaled it. DO NOT GET IT!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 5, 2022
Posted by: Patrick
from San Diego
This machine started misfunctioning after just 6 months of use. Now it doesnt work at all. Though the coffee tasted good when it worked, it did not brew hot enough. This was my 1st Nespresso machine and will probably be my last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine
on April 11, 2022
Posted by: MA
from San Jose, CA
About every 10 cups i have to clean the Machine. I am returning it and going to try the EVOLUO. I have the Vertuo Plus in an other home and it works great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next machine did not meet your expectations. If you need any guidance for the Evoluo or with your current VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Having trouble after 8 months of use
on April 13, 2022
Posted by: Paul
from Florida
The coffee quality is great but have been having problems for the last month - despite cleaning and descaling the machine just decides not to brew coffee. Have spent hour+ on the phone with Nespresso - problem gets fixed temporarily sand then recurs (stopped working again today( 4/13/22) - have to call Nespresso again - no happy right now
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 14, 2022
We're disappointed to hear you've been having trouble brewing with your machine. We see that our machine experts arranged for a replacement machine for you. If we can provide any further assistance please don't hesitate to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works, but has a short lifetime
on May 20, 2022
Posted by: Linus
from Philadelphia
My first machine lasted a little over a year with only minor problems. Still under warranty I received an identical replacement machine. This one only lasted a couple of months. Nespresso is replacing the second machine with a third machine (different model). The replacement machines don’t come with a new warranty. The coffee and convenience is great. Much better coffee than other manufacturers machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Linus. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in less than a month!
on May 26, 2022
Posted by: Cw
from Chicago
It was awesome while it lasted. Used it once a day in the morning made great coffee and then this morning wouldn’t turn on tried all the suggestions on the web spent time with Nespresso chat etc. very disappointed bought it less than 3 weeks ago
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Same Issue as Everyone - Machine Stops Working
on May 29, 2022
Posted by: Mike C
from Los Angeles
This model has serious issues. Judging from the comments here and on other review sites, the failure pattern is clear. My story is identical to so many others, first machine worked great for almost a year, coffee is great, and then it broke down and would no longer work. (Orange light flash and no brew). Customer service was helpful and replaced the machine, within four months the replacement machine stopped working. On the second machine we ran the cleaning cycle once a week and even descaled 2x in four months.
Second machine won’t brew a single cup, called customer service and the are replacing with a new machine (Evolo this time).
Stay away from the Vertuo Next, unless you are a fan of headaches and talking to customer support a lot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Mike. We are dismayed to learned that your VertuoNext machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy this. It doesn't work.
on June 3, 2022
Posted by: Daisies
from Charleston, SC
I bought this about a year ago. It worked fine for the first three months, but even keeping up with the maintenance recommended, it became useless in about six months. I've followed all the troubleshooting guides, but I have to factory reset it almost every time I try to use it, and it eats up my pods in the process of trying to get it to work. Really disappointing. I bought it because I thought it was more versatile, being able to make a carafe as well as a cup. In fact, it actually does not make anything but a frustrating start to the day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 4, 2022
We're disappointed to hear about your experience with your Vertuo Next. Your machine includes a one-year warranty with purchase and we'd love to help. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA