Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Waste of money
on September 18, 2022
Posted by: LC509
from Spokane, WA
The price tag on this makes you think you’re getting something high quality when it is in fact the opposite. It will make consistent coffee for 3-6 months before becoming a giant pain in your routine. It needs to be descaled constantly. Sometimes after just one cup of coffee since the last time you descaled it. Due to there only being 1 button on the machine, the descaling and cleaning process is very confusing and can often be incredibly frustrating. Do not buy this model unless you’d like it to join mine in the dumpster in 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 19, 2022
Thank you for your review. We are dismayed to learn that the Vertuo Next machine has not met your expectations. If you would like to speak with our Machine Experts regarding your Vertuo Next, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting information can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So quick and easy for amazing coffee
on September 18, 2022
Posted by: Aml8274
from Fort Collins Colorado
[This review was collected as part of a promotion.] I can't say enough amazing things about this product. First, it looks sleek and is small so it barely takes up any counter space. Secondly, the set up and cleaning process was a breeze. I connected it to the wifi app and it shows you exactly what the machine is doing. To clean it make sure you fill up the tank, open the capsule area and close it with no capsule in it, then hit the button 3 times quickly as the booklet tells you. I struggled not realizing the capsule area had to open while the machine was on. After that, we picked a normal coffee pod and you just throw it in, and hit the brew button. The barcodes on the pods tell the machine how much water to use/what its making so you don't have to do anything at all. Nespresso also has tons of pods to choose from and even has attachments like milk frothers for this machine. My husband said it's some of the best coffee he's ever had from home. I love how quick and easy it was and how versatile it is with coffee and espresso both. Also, I am eco conscious and these pods are recyclable through a mail in program. What an amazing company. When I opened the top to move the capsule, it automatically pushed it into the holding container on the left side. This product is top tier engineering and creation in my opinion.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Takes making coffee at home to a new level
on September 18, 2022
Posted by: Nadia20
from Aubrey, tx
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo Next! I don’t think I will ever look at coffee the same as this makes making coffee at home at very luxurious experience. The taste and quality of an espresso with this machine is very rich and smooth, The ease of use and preparation of a drink is very seamless and I have enjoyed it very much
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great variety of coffee experiences!
on September 18, 2022
Posted by: Bjh5359
from Kansas City, MO
[This review was collected as part of a promotion.] The Nespresso Vertuo Next espresso and coffee maker brews a great variety of coffee experiences. After sampling a dozen different options I am blown away by the quality and flavor options that can be brewed at home. If you truly enjoy coffee this is next level quality! Set up was simple and everything worked smoothly on every brew. I like the aluminum pod and ejection system which stores spent recyclable pods. It is sleek and slim and takes up little space on our counter. It is also not too tall so it can be tucked under our cabinets when not in use. Water resevoir is in the back and is easy to fill and place. I made sure to carefully close and lock before each brew and had no issues with spillage or messes. The machine appears to have quality parts and feels solid. Overall, it is a great addition to our home coffee bar.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works as Well as It is Beautiful
on September 18, 2022
Posted by: JC56
from Austin, TX
[This review was collected as part of a promotion.] This is an amazing product! We have only used it to make espresso so far and it has been flawless. It is absolutely gorgeous and really adds some flair to the kitchen counters. Our old coffee maker has been relegated to my office so it doesn't take away from the elegance.
Nespresso makes high quality products, and this is the best one yet that I have used of theirs. The rose gold accents really take the beauty to the next level.
Pros: Convenient, Wide assortment of capsules to choose from, Other, Easy to Use, Makes Delicious Espressos, High Quality Machine, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on September 18, 2022
Posted by: Mommastock
from Fort Worth, TX
[This review was collected as part of a promotion.] Let's talk about the look, it's so cute and sleek. Love the rose gold it's absolutely my favorite thing in our kitchen. Now the machine itself is amazing! Super quick and delicious espresso! Definitely recommend adding this to your kitchen coming from a mom of 3 under 3 it's definitely needed
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine!
on September 18, 2022
Posted by: Juliap
from Austin, tx
[This review was collected as part of a promotion.] I am a big coffee drinker and this machine has been an awesome addition to my coffee bar. It’s slick and has a small footprint, and Nespresso coffee is so good. The machine is super easy to use and works great so far.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm Hooked on Nespresso
on September 18, 2022
Posted by: Shur1
from Tennessee
[This review was collected as part of a promotion.] This is my second Nespresso machine, and I have to say that I am hooked. I used to go to a national coffee shop every morning, but Nespresso has saved me time and money, and originally, I was not expecting to be hooked by it, but here we are. The Vertuo Next Premium is a gorgeous machine. The rose gold is very pretty, but it has shown a little tarnishing and fingerprints in the week I've had it, so I have to keep polishing it, and that is one of my only two negatives about it...the second is that I prefer very hot coffee. I use the espresso pods, so I heat up the milk VERY hot to add the espresso, and that helps a little. The Vertuo is much more compact than my old Nespresso machine, which is the Evoluo. We don't have a lot of counter space, so the Next fits much better and allows room for other things on the counter. Being more compact means a smaller water tank and pod receptacle size, so I have to empty pods and fill the tank more often. Not a negative, just an inconvenience for my lazy self. The Next provides the same great taste and quality of the coffee as the Evoluo. The Nespresso app with the Next Premium gives me piece of mind to know what the machine is doing, especially when I was setting it up. The app showed that it was indeed cleaning, so I could relax and know that I had set it up properly. Several other reviewers have mentioned that they had trouble with the machine, but I think that they just didn't understand that the machine lid must be pushed down hard and pulled over to lock until hearing the click. The machine is not "quiet," but I have never felt like it runs louder than any other brand single-serve machine. I haven't tried the carafe-size pods yet and think that could be an improvement for the Nespresso sample selection sent with the machine...add one or two carafe pods in the package so that consumers can try them right away! Nespresso is a great value with delicious flavors.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA