Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Works as Well as It is Beautiful
on September 18, 2022
Posted by: JC56
from Austin, TX
[This review was collected as part of a promotion.] This is an amazing product! We have only used it to make espresso so far and it has been flawless. It is absolutely gorgeous and really adds some flair to the kitchen counters. Our old coffee maker has been relegated to my office so it doesn't take away from the elegance.
Nespresso makes high quality products, and this is the best one yet that I have used of theirs. The rose gold accents really take the beauty to the next level.
Pros: Convenient, Wide assortment of capsules to choose from, Other, Easy to Use, Makes Delicious Espressos, High Quality Machine, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on September 18, 2022
Posted by: Mommastock
from Fort Worth, TX
[This review was collected as part of a promotion.] Let's talk about the look, it's so cute and sleek. Love the rose gold it's absolutely my favorite thing in our kitchen. Now the machine itself is amazing! Super quick and delicious espresso! Definitely recommend adding this to your kitchen coming from a mom of 3 under 3 it's definitely needed
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine!
on September 18, 2022
Posted by: Juliap
from Austin, tx
[This review was collected as part of a promotion.] I am a big coffee drinker and this machine has been an awesome addition to my coffee bar. It’s slick and has a small footprint, and Nespresso coffee is so good. The machine is super easy to use and works great so far.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm Hooked on Nespresso
on September 18, 2022
Posted by: Shur1
from Tennessee
[This review was collected as part of a promotion.] This is my second Nespresso machine, and I have to say that I am hooked. I used to go to a national coffee shop every morning, but Nespresso has saved me time and money, and originally, I was not expecting to be hooked by it, but here we are. The Vertuo Next Premium is a gorgeous machine. The rose gold is very pretty, but it has shown a little tarnishing and fingerprints in the week I've had it, so I have to keep polishing it, and that is one of my only two negatives about it...the second is that I prefer very hot coffee. I use the espresso pods, so I heat up the milk VERY hot to add the espresso, and that helps a little. The Vertuo is much more compact than my old Nespresso machine, which is the Evoluo. We don't have a lot of counter space, so the Next fits much better and allows room for other things on the counter. Being more compact means a smaller water tank and pod receptacle size, so I have to empty pods and fill the tank more often. Not a negative, just an inconvenience for my lazy self. The Next provides the same great taste and quality of the coffee as the Evoluo. The Nespresso app with the Next Premium gives me piece of mind to know what the machine is doing, especially when I was setting it up. The app showed that it was indeed cleaning, so I could relax and know that I had set it up properly. Several other reviewers have mentioned that they had trouble with the machine, but I think that they just didn't understand that the machine lid must be pushed down hard and pulled over to lock until hearing the click. The machine is not "quiet," but I have never felt like it runs louder than any other brand single-serve machine. I haven't tried the carafe-size pods yet and think that could be an improvement for the Nespresso sample selection sent with the machine...add one or two carafe pods in the package so that consumers can try them right away! Nespresso is a great value with delicious flavors.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm in love
on September 18, 2022
Posted by: Kimmeuto
from Northern NY
[This review was collected as part of a promotion.] I was gifted this gorgeous Nespresso Vertuo Next in exchange for my honest review. I am in love! The rose gold accent is immediately striking, and the slim design allows this to fit next to my everyday machine.
There is an app to download, to connect the machine to my phone! This is for troubleshooting and instructions. I am impressed!
A glass mug and two different kits of capsules came with this package!! This really is the best gift, and the espresso is delicious. The only thing I have yet to learn, is how to get different capsules for different brew sizes. I prefer a mug full of coffee, rather than a splash of espresso unless I'm adding the espresso shot to an iced or blended coffee.
Thank you for my gift!!!
There is an app to download, to connect the machine to my phone! This is for troubleshooting and instructions. I am impressed!
A glass mug and two different kits of capsules came with this package!! This really is the best gift, and the espresso is delicious. The only thing I have yet to learn, is how to get different capsules for different brew sizes. I prefer a mug full of coffee, rather than a splash of espresso unless I'm adding the espresso shot to an iced or blended coffee.
Thank you for my gift!!!
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Very slow and noisy. Coffee tasted very dark
on September 18, 2022
Posted by: Julesnj
[This review was collected as part of a promotion.] When I first turned this on, I had a blinking orange light and it wouldn’t prepare my coffee, then when it did, it was only like a quarter of a cup. The machine is very loud and doesn’t have many options like keurig does. The espresso tastes very dark and almost burnt. I would recommend this to people who like their drink very dark.
Pros: Appealing Design
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 19, 2022
Thank you for your review. We are dismayed to learn that the Vertuo Next machine does not meet your expectations. If you would like to speak with our Machine Experts regarding your Vertuo Next, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting information can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso vertuo next
on September 18, 2022
Posted by: Merry mermaid
from Pacific Grove, California
[This review was collected as part of a promotion.] Purchased a second one for my daughter after enjoying my own machine. Love the design!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup of coffee!!!
on September 17, 2022
Posted by: Alma l
from Kissimmee
[This review was collected as part of a promotion.] Absolutely love this coffee maker. First I feel so fancy drinking it especially with the glass mug. The coffee is perfect and frothy! Ad creamer to sweeten it up. This beats other brands with pods because the coffee isn’t watered down. It’s Rich and full of flavors!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA