Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Compact and versitile
on September 18, 2022
Posted by: mt519
from Boston, MA
[This review was collected as part of a promotion.] I'm amazed at all the options with this machine! All different types of pods and sizes of brew. It's super simple, only one button! The pods are a tasty treat compared to my normal drip coffee. Can't recommend the Nespresso Vertuo Next enough, it's amazing!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT
on September 18, 2022
Posted by: Vanismom
from Sacramento CA
[This review was collected as part of a promotion.] I received this product from the bazaarvoice sampling program.
I am a coffee person,I drink coffee all hours of the day.
This Nespresso machine is great!! I can have straight espresso and add shots to my regular coffee. (Never going to the coffee shop again)
It's very easy to use.
The only thing that was a problem was the pods are not universal. I bought pods online and am now trying to return them so I can get vertuo pods.
If you love coffee your have to have this machine, it brings your coffee made at home to another level.
I am a coffee person,I drink coffee all hours of the day.
This Nespresso machine is great!! I can have straight espresso and add shots to my regular coffee. (Never going to the coffee shop again)
It's very easy to use.
The only thing that was a problem was the pods are not universal. I bought pods online and am now trying to return them so I can get vertuo pods.
If you love coffee your have to have this machine, it brings your coffee made at home to another level.
Pros: Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on September 18, 2022
Posted by: Eli88
from Michigan
[This review was collected as part of a promotion.] We got this as a wedding gift and we love it! You can choose if you want a full cup of coffee or just a shot of espresso and everything in between. And that foam on top is just delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!
on September 18, 2022
Posted by: Linzgrl80
from Downs IL
[This review was collected as part of a promotion.] I have wanted a Nespresso machine since I had one in my resort room on a summer trip. I was so excited when it arrived I immediately set it up and made myself a cup. It was as good as I remembered. It’s easy to use and takes up barely any counter space. I highly recommend getting one if you are a fan of coffee and espresso. This machine delivers.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on September 18, 2022
Posted by: LC509
from Spokane, WA
The price tag on this makes you think you’re getting something high quality when it is in fact the opposite. It will make consistent coffee for 3-6 months before becoming a giant pain in your routine. It needs to be descaled constantly. Sometimes after just one cup of coffee since the last time you descaled it. Due to there only being 1 button on the machine, the descaling and cleaning process is very confusing and can often be incredibly frustrating. Do not buy this model unless you’d like it to join mine in the dumpster in 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 19, 2022
Thank you for your review. We are dismayed to learn that the Vertuo Next machine has not met your expectations. If you would like to speak with our Machine Experts regarding your Vertuo Next, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting information can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So quick and easy for amazing coffee
on September 18, 2022
Posted by: Aml8274
from Fort Collins Colorado
[This review was collected as part of a promotion.] I can't say enough amazing things about this product. First, it looks sleek and is small so it barely takes up any counter space. Secondly, the set up and cleaning process was a breeze. I connected it to the wifi app and it shows you exactly what the machine is doing. To clean it make sure you fill up the tank, open the capsule area and close it with no capsule in it, then hit the button 3 times quickly as the booklet tells you. I struggled not realizing the capsule area had to open while the machine was on. After that, we picked a normal coffee pod and you just throw it in, and hit the brew button. The barcodes on the pods tell the machine how much water to use/what its making so you don't have to do anything at all. Nespresso also has tons of pods to choose from and even has attachments like milk frothers for this machine. My husband said it's some of the best coffee he's ever had from home. I love how quick and easy it was and how versatile it is with coffee and espresso both. Also, I am eco conscious and these pods are recyclable through a mail in program. What an amazing company. When I opened the top to move the capsule, it automatically pushed it into the holding container on the left side. This product is top tier engineering and creation in my opinion.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Takes making coffee at home to a new level
on September 18, 2022
Posted by: Nadia20
from Aubrey, tx
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo Next! I don’t think I will ever look at coffee the same as this makes making coffee at home at very luxurious experience. The taste and quality of an espresso with this machine is very rich and smooth, The ease of use and preparation of a drink is very seamless and I have enjoyed it very much
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great variety of coffee experiences!
on September 18, 2022
Posted by: Bjh5359
from Kansas City, MO
[This review was collected as part of a promotion.] The Nespresso Vertuo Next espresso and coffee maker brews a great variety of coffee experiences. After sampling a dozen different options I am blown away by the quality and flavor options that can be brewed at home. If you truly enjoy coffee this is next level quality! Set up was simple and everything worked smoothly on every brew. I like the aluminum pod and ejection system which stores spent recyclable pods. It is sleek and slim and takes up little space on our counter. It is also not too tall so it can be tucked under our cabinets when not in use. Water resevoir is in the back and is easy to fill and place. I made sure to carefully close and lock before each brew and had no issues with spillage or messes. The machine appears to have quality parts and feels solid. Overall, it is a great addition to our home coffee bar.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA