Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Great machine, died in 6 months :(
on June 24, 2023
Posted by: Txryan77
from Texas
Virtuo plus gift for Christmas. I have to say I absolutely love my machine, WHEN it's working. After 6 months ths of treating it wonderful, it finally poured a cold cup of coffee, and started blinking red, called customer service, now a new one is being sent to me. This was after 6 months. I will sat customer service was great. Only 1 issue, and it makes sense, but they are replacing my machine with a brand new one. I would expect to get the 1 year warranty as any other new one, but no it just goes for the remaining 6 months. We will see how it works out. I have a classic that has never had a problem. This was a gift from my wife for Christmas, so it holds alot of sentimental value to me. I'm a 1, sometimes 2 cups a day person, and I cleaned the machine every week to 10 days. Descaled monthly. I treated this thing great. Seemed like alot of upkeep. I really do love the coffee it brews, especially when I use my refillable pod and use my fresh matagalpa coffee, which I guess is my second gripe. Why isn't there a better selection of pods? Why is there not a well made refillable? Anyways, as far as a review, if you love good coffee, try this machine out, or maybe the classic.. I look forward to seeing more products and coffees, available in more places (reusable pods!)
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, June 26, 2023
Thanks for your review. We’re sorry to learn of the issues you experienced with your Vertuo Next machine, and we’re pleased to see one of our machine experts replaced your machine. We do not test the compatibility of competitor capsules with Nespresso machines, as we specialize in specialty coffee grown from our farmers from all over the world, to create our Vertuo blends to brew in our Vertuo machine models. Therefore, we're unable to provide information regarding capsules not manufactured by Nespresso which are used in our Nespresso machine models. As part of your machine maintenance, we recommend the first-time use steps at least once a week, to flush water through the head of your machine and rinse away any coffee granule buildup. Should you need any assistance with your Vertuo Next machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on June 24, 2023
Posted by: Jenn
from Callahan, FL
Love this machine! It is the perfect size and runs so smooth!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it all!!
on June 22, 2023
Posted by: Kat
from Sacramento
[This review was collected as part of a promotion.] I love Nespresso and this product!! It is such an easy way to have the best coffee ☕️ in the AM I would recommend this to everyone who loves great coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on June 21, 2023
Posted by: Jones4
from Oregon
[This review was collected as part of a promotion.] I absolutely LOVE my new nespresso machine! The coffee is delicious and I look forward to a delicious cup each morning. Let’s not forget about that frother…. Where has that been all my life!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good coffee without fail
on June 21, 2023
Posted by: Rola
from Georgia
[This review was collected as part of a promotion.] Great quality consistency is why we went with nespresso! A little pricey but great product
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes ‘regular’ coffee taste like dirtwater!
on June 20, 2023
Posted by: My Boy Blue
from Flori-duh
[This review was collected as part of a promotion.] Honestly - I’m not even a coffee person. But the Vertou is so far beyond my Kureig - there isn’t a comparison. It’s replace the coffee maker on our boat as well as at the house. Compact size but huge value.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Espresso, Super Easy to Use
on June 20, 2023
Posted by: hayniacforlife
from College Station, TX
[This review was collected as part of a promotion.] I set up this machine about a week ago, and I was surprised with how simple it is to use. I love how it automatically detects the Nespresso pod size and deposits the empty pod into the little trash bin. I've never had an espresso machine, but it tastes so much better and smoother than I expected!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on June 20, 2023
Posted by: Shoes
from Maryland
[This review was collected as part of a promotion.] I bought this a few weeks ago and it makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA