Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Compact, easy to use, great for office
on June 25, 2023
Posted by: Traveldc
from Washington DC
[This review was collected as part of a promotion.] This is my 4th nespresso machine and my first vertuo. the vertuo next is very compact but still holds 37oz. It’s quieter than my other machines. So happy with my new machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect new home closing gift!
on June 25, 2023
Posted by: Barb
from Margate, Florida
[This review was collected as part of a promotion.] I loved mine so much, I bought one for my client as a housewarming gift!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice and Simple
on June 25, 2023
Posted by: Easa
from NewJersey
[This review was collected as part of a promotion.] The Vertuo Next machine is light, compact and gets the job done very nicely.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great alternative to coffee prep
on June 24, 2023
Posted by: Coffee achiever
from South Dakota
[This review was collected as part of a promotion.] Have experienced Nespresso in Europe. Liked the quality and convenience. Usually use a French Press, but at times a Nespresso Cafe, Expresso, or Late fits the bill. The Milk Frothier works very well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine, died in 6 months :(
on June 24, 2023
Posted by: Txryan77
from Texas
Virtuo plus gift for Christmas. I have to say I absolutely love my machine, WHEN it's working. After 6 months ths of treating it wonderful, it finally poured a cold cup of coffee, and started blinking red, called customer service, now a new one is being sent to me. This was after 6 months. I will sat customer service was great. Only 1 issue, and it makes sense, but they are replacing my machine with a brand new one. I would expect to get the 1 year warranty as any other new one, but no it just goes for the remaining 6 months. We will see how it works out. I have a classic that has never had a problem. This was a gift from my wife for Christmas, so it holds alot of sentimental value to me. I'm a 1, sometimes 2 cups a day person, and I cleaned the machine every week to 10 days. Descaled monthly. I treated this thing great. Seemed like alot of upkeep. I really do love the coffee it brews, especially when I use my refillable pod and use my fresh matagalpa coffee, which I guess is my second gripe. Why isn't there a better selection of pods? Why is there not a well made refillable? Anyways, as far as a review, if you love good coffee, try this machine out, or maybe the classic.. I look forward to seeing more products and coffees, available in more places (reusable pods!)
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, June 26, 2023
Thanks for your review. We’re sorry to learn of the issues you experienced with your Vertuo Next machine, and we’re pleased to see one of our machine experts replaced your machine. We do not test the compatibility of competitor capsules with Nespresso machines, as we specialize in specialty coffee grown from our farmers from all over the world, to create our Vertuo blends to brew in our Vertuo machine models. Therefore, we're unable to provide information regarding capsules not manufactured by Nespresso which are used in our Nespresso machine models. As part of your machine maintenance, we recommend the first-time use steps at least once a week, to flush water through the head of your machine and rinse away any coffee granule buildup. Should you need any assistance with your Vertuo Next machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on June 24, 2023
Posted by: Jenn
from Callahan, FL
Love this machine! It is the perfect size and runs so smooth!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it all!!
on June 22, 2023
Posted by: Kat
from Sacramento
[This review was collected as part of a promotion.] I love Nespresso and this product!! It is such an easy way to have the best coffee ☕️ in the AM I would recommend this to everyone who loves great coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on June 21, 2023
Posted by: Jones4
from Oregon
[This review was collected as part of a promotion.] I absolutely LOVE my new nespresso machine! The coffee is delicious and I look forward to a delicious cup each morning. Let’s not forget about that frother…. Where has that been all my life!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA