Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Delicious but pricey pods
on September 22, 2022
Posted by: Goatleyrtrd
from Greenville, SC
[This review was collected as part of a promotion.] The espresso is delicious and we really enjoyed the free pods that came with the machine. It’s super easy to use and makes a great cup of espresso.. easy to set up and learn how to use regularly. If you want easy espresso at home, this is the perfect purchase for you! If you’re spending the money to order at a cafe and want to save money, the price of the pods isn’t too bad but if you just want espresso at home instead of your regular coffee then it’s a little too much, at least for me. I wish there was an option to buy the pods at a more affordable price, like with other brands of coffee machines. This would be my all time favorite if it was just a little more affordable! Only took off the one star for affordability.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!
on September 22, 2022
Posted by: Samantha27
from KY
[This review was collected as part of a promotion.] No more overpriced coffees or espressos out for this girl! I can make them at home & just how I want them! First time we made frappes at home they was delicious & better than getting them out, then the past few weeks been making coffees & espresso's & I am addicted! The taste is superb I love how rich in taste they are! I have tried a variety of different recipes from frappes to hot to iced! They are all delicious & I am almost out of my 12 pack so will be placing a order for more I have loved them all. I like to sometimes have a really strong coffee (majority of the time) but randomly I like a less strong coffee. It allow's for a variety of flavor & strength of coffee/espressos which I love. It is so simple to use you just unlock pop in lock then push button (make sure water is filled) then boom it is ready in about 45 seconds. I highly recommend it & am so glad I got it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No more mess!
on September 22, 2022
Posted by: AshlThom8
from Texas
[This review was collected as part of a promotion.] I had a traditional expresso maker and got tired of the maintenance and mess! I wish I would have gotten my Nespresso sooner! So convenient and makes quality coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Espresso Machine
on September 22, 2022
Posted by: Kyle21
from Simsbury, CT
[This review was collected as part of a promotion.] I absolutely love this Nespresso machine. It is clean, technologically savvy, convenient, slim, and effective. Not only are does it make espresso, double espresso coffee and cafe, but it knows which is which through a barcode on the pod, and makes it perfectly. I have two negatives for this product. First, the coffee I make isn’t as hot as I would like it (I found a solution in which you pre heat your mug with boiling water, so the mug is hot when you make the coffee. The other negative I have is that I don’t know if mine was supposed to come with some form of a milk frother, but I did not get one. With that said, I love it! I definitely recommend you get this now because it is a game changer for the mornings!
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small, compact coffee machine!
on September 22, 2022
Posted by: Nik1224
from AL
[This review was collected as part of a promotion.] We are absolutely in love with the vertuo Nespresso maker! It’s small so it does not take up a ton of counter space. I’ve tried both coffee and espresso from the pods and they are both delicious and frothy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT
on September 22, 2022
Posted by: Lisa22
from SFO, CA
[This review was collected as part of a promotion.] I love my vertuo next! My parents had the gray one and enjoyed theirs so I bought a white one this time! Coffee tastes great and it's very fast !!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 in 2 years
on September 22, 2022
Posted by: Toney
from KS
It would be a nice machine if it worked properly. The first one we had broke in 6 months so they sent us a refurbished one that again lasted less than a year before it stopped working. They now sent us a brand new one and a different version. Hopefully the new one stays working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 23, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Morning espresso !
on September 22, 2022
Posted by: Danieljoshua
from Virginia
[This review was collected as part of a promotion.] This coffee and espresso machine is slim and compact and fits just right on my small countertop. I love having the choice of regular coffee or espresso any time that I want. It is very easy to use and the coffee tastes great every time I use it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA