Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Gourmet coffee at home!
on September 24, 2022
Posted by: HolHud
from St. Louis, MO
[This review was collected as part of a promotion.] The coffee this Nespresso machine makes is honestly comparable to what you would find in a coffee shop. It could not be more simple to use either. I love that the machine knowingly recognizes each type of capsule and prepares the coffee to that specification. From a small espresso to a carafe of coffee, it does it all! The coffee tastes so smooth and flavorful too. This machine has made me feel like an at-home barista! Bonus - the slim and sleek design fits and looks wonderful in the kitchen.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Stylish and Simple
on September 24, 2022
Posted by: CV21
from California
[This review was collected as part of a promotion.] This coffee machine is easy to setup, it took us literally 5 mins to wash all the attachments and put those together to start using the machine. It is super compact fits on the kitchen counter and doesn’t look super huge. The coffe this machine makes perfect coffee every time. The beat functionality of this machine is it makes different size coffee without having to change any settings. It’s a smart machine that identifies the pod size and makes expresso or carafe. We absolutely love the texture of the coffee, it’s smooth, delicious and consistent every time. This our family favorite coffee machine we absolutely love it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this
on September 24, 2022
Posted by: Ap2011
from Knoxville tn
[This review was collected as part of a promotion.] The only thing about this machine is that it’s loud…. But maybe I only think that because I’m still half asleep. Other than that I love the pods and coffee it makes. The back water comes off to easily fill it so no spills like my old keurig.
Pros: Easy to Use, Has Delicious Crema, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on September 24, 2022
Posted by: Jetfan1981
from Baltimore, md
[This review was collected as part of a promotion.] I don’t drink coffee daily but this coffee is really good. I love that it can also make espresso (hence the name). It’s really slick and slim compared to similar products. It even has cool hopper that the cartridge ejects into when your done. Feels sturdy and looks great
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on September 24, 2022
Posted by: Aaron
from San Francisco
Second time this machine stopped working. First time was after 4 months, I was sent a new one and it crapped out now too. I’m stuck with tons of pods. I’m not spending another dime and it’s too bad, I love the coffee and the concept. I had automatic easy orders set up like clockwork.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Hi Aaron. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!!!
on September 24, 2022
Posted by: Kelly37
from Lubbock, TX
[This review was collected as part of a promotion.] I absolutely love my Nespresso Vertuo Next! I love how convenient it is to use, from start to finish! It has a beautiful, modern, space saving design! It is high quality, and will pay for itself over time- making it a great value as well! The coffee smells and tastes amazing too. I would definitely recommend!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome, Stylish Coffee/Espresso Machine!!!!
on September 23, 2022
Posted by: SlimShip1975
from Burton, Michigan
[This review was collected as part of a promotion.] This machine features a slim profile and does project out quite a bit, but it's similar in size to some of the other machines on the market. This machine brews a quality cafe espresso, latte, and coffee. It's a very easy machine to set up and make your cafe, espresso, latte, and coffee. It has great key features such as a 25-second heat-up time, automatic capsule ejection, and a descaling alarm. You won't be disappointed with this machine!!!!
Pros: Easy to Use, Has Delicious Crema, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Not enough variety of espressos available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Vertuo Next
on September 23, 2022
Posted by: WendyinNC
from Raleigh, NC
[This review was collected as part of a promotion.] Nespresso Vertuo Next is very easy to use. I love the slim design and is pretty compact. It has a water reservoir and I can make several coffees but refilling it. The capsules are very convenient. I love that you can make different sizes of coffee based on the capsule. The coffee is very fresh and it makes a perfect cup.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA