Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Amazing coffee
on June 27, 2023
Posted by: Karlita55555
from New Jersey
[This review was collected as part of a promotion.] I bought my machine and a can say is the coffee a ever drink
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Well made, but hard to close
on June 27, 2023
Posted by: James
Got this machine for Christmas gift. Stopped working several times due to build up around sensor. Also, This is not a good choice if you have weak hands because the locking mechanism is hard to close.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Couldn't Do Without It!
on June 27, 2023
Posted by: Pat
from New Jersey
[This review was collected as part of a promotion.] Our original Vertuo machine finally bit the dust. We went for about 10 days without one and couldn't go 1 more. This new machine fits in our smaller kitchen and works as well as our larger Vertuo in our Florida kitchen. Of course we are a two-machine family.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Beautiful & Stylish Looking Machine for Apartment
on June 27, 2023
Posted by: Japcorp
from Miami
[This review was collected as part of a promotion.] I am extremely happy with my Nespresso Machine. It works great, looks great, and best of all the coffee tastes great!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulty in opening cavity to place virtuo capsu
on June 26, 2023
Posted by: Boots
Not intuitive. Very hard to open the cavity to place capsule in. You need extra muscles to unlock and open. Weak people can't use this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review. We are sorry to learn you are having trouble opening the head of your machine. We recommend contacting us by phone, so a Machine Expert may further assist you with the Vertuo Next. We will create the account for you, and you will be able to troubleshoot with us via our Video Concierge service. We are available by phone 24 hours a day, 7 days a week at 800-562-1465. Or if you prefer, I can arrange for a machine expert to call you within 24 hours.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Time saver
on June 26, 2023
Posted by: Vbubbles
from Dallas Texas
[This review was collected as part of a promotion.] Upgraded from keurig and Def worth it. Since I’m coffee fanatic
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek modern with great features
on June 26, 2023
Posted by: Xuan
from Hawaii
[This review was collected as part of a promotion.] I bought this machine as a gift for my sister. She loves the espresso; these are way better than Krups capsules!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
very poorly designed
on June 26, 2023
Posted by: meggie 20200
from Redmond wa
it stop working after one month .this machine needs to be free
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review Meglena. We are sorry to learn your Vertuo Next machine has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please do not hesitate to contact us. One of our Machine Experts will be happy to assist with troubleshooting your machine and provide you with a resolution.
Written by a customer while visiting Nespresso USA