Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Difficulty in opening cavity to place virtuo capsu
on June 26, 2023
Posted by: Boots
Not intuitive. Very hard to open the cavity to place capsule in. You need extra muscles to unlock and open. Weak people can't use this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review. We are sorry to learn you are having trouble opening the head of your machine. We recommend contacting us by phone, so a Machine Expert may further assist you with the Vertuo Next. We will create the account for you, and you will be able to troubleshoot with us via our Video Concierge service. We are available by phone 24 hours a day, 7 days a week at 800-562-1465. Or if you prefer, I can arrange for a machine expert to call you within 24 hours.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Time saver
on June 26, 2023
Posted by: Vbubbles
from Dallas Texas
[This review was collected as part of a promotion.] Upgraded from keurig and Def worth it. Since I’m coffee fanatic
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek modern with great features
on June 26, 2023
Posted by: Xuan
from Hawaii
[This review was collected as part of a promotion.] I bought this machine as a gift for my sister. She loves the espresso; these are way better than Krups capsules!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
very poorly designed
on June 26, 2023
Posted by: meggie 20200
from Redmond wa
it stop working after one month .this machine needs to be free
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review Meglena. We are sorry to learn your Vertuo Next machine has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please do not hesitate to contact us. One of our Machine Experts will be happy to assist with troubleshooting your machine and provide you with a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Descaling too complicated
on June 26, 2023
Posted by: Perri
from Wilmington ,Delaware
Love the coffee but the descaling process is too complicated. This may go on the shelf if every 3 months have to do this
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thanks for your review. We are sorry to learn you are experiencing issues descaling your Vertuo Next machine. Our Machine Experts would be happy to aid. Please don’t hesitate to contact us at your earliest convenience via our toll-free number 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
so easy to use!
on June 25, 2023
Posted by: mahimahi
from houston
[This review was collected as part of a promotion.] i used to have a complicated espresso machine but bought this because i needed something simple and easy to use. i love how fast it works and still tastes great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on June 25, 2023
Posted by: Inge
from Agoura Hills and Mandalay Bay, California
[This review was collected as part of a promotion.] Just received my second Nespresso machine with my favorite decaf coffe sleeves - Melozio! I needed the second machine for our home in Mandalay Bay. Sitting on our deck watching the kayakers and boaters sail by with my coffee is life’s joy! I highly recommend you to buy this special machine and choices of coffee. Enjoy with frothy creamer! Sincerely, Inge
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful tastes and aromas that fill the kitchen
on June 25, 2023
Posted by: Monkey23
from Charlotte
[This review was collected as part of a promotion.] I buy every month since 2017 and make at least 5 coffees a day. Both the machine and the pods are exceptional.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA