Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Works well but doesn’t last
on November 14, 2021
Posted by: CoffeeLover
Nespresso coffee is second to none. Unfortunately we are replacing this machine under warranty for the second time in less than a year. What good is the coffee if you can’t brew it?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Kori. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a free in-warranty replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cold coffee/ leaks on bottom
on December 3, 2021
Posted by: CM
from New York
I was so excited to get this coffee maker. I made my first cup and couldn’t figure out why it was so cold or Luke warm. I shouldn’t have to microwave my coffee every single time. Not at all happy with that! The machine also leaks on the bottom and if it’s not checked and wiped up it gets gross. I mean the coffee flavors are awesome but this machine needs help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after only a year
on December 10, 2021
Posted by: Lisa
from New york
This machine gave me issues from day 1. Couldn't descale it and wouldn't work. Machine worked on and off. Wasted a lot of pods having to start over when it didn't work. Desalination is complicated and should be more simple. You can't run clear water through the machine has to have a pod unless a descaling. Waiting for a better one to come out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Machine Later
on December 24, 2021
Posted by: wareagle
from Georgia
Makes good coffee when it works. We were able to get a replacement machine then it stopped working. Hoping to get a new model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Super long and poor design
on December 25, 2021
Posted by: Kjh
from Florida
The water tank is so hard to get to as it’s in the back of the machine so it gets tangled up in the cord. They say it’s tiny but it’s super long and wouldn’t fit anywhere without being awkwardly placed in the kitchen. Placing the water tank in the back by the cord (and against the wall where most people store coffee makers) makes zero functional sense. I will be returning this. Disappointed, as I’ve waited years to finally splurge and upgrade from my keruig. : (
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Your feedback is important to us, Kellie, and you may rest assured we record all customer comments to ensure we continue to meet the most discerning tastes. Thank you for posting. We look forward to discussing this with you to ensure your satisfaction with your Nespresso Vertuo Next, and ask that you speak with a machine expert to discuss options and tips for best results. Please call Nespresso at 800.562.1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
10 months before dying
on December 27, 2021
Posted by: coffeecoffeecoffee
very disappointed to see this machine last hardly any time at all
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Austin. We are disappointed to hear this and we'll be happy to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t just don’t
on December 27, 2021
Posted by: Helen
from Tampa, FL
Please buy something else, they know the machine will break in one year that’s why the warranty is short.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Something definitely wrong
on December 28, 2021
Posted by: Carl
from Orlando, FL
Has never worked properly. I have other Nespresso machines which I have used for years and they work great. Something wrong with the design, parts, assembly or all three. Stay away from this machine and try another.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Carl. We are dismayed to learn that your Vertuo Next machine doesn’t meet your expectations. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance at your convenience.
Written by a customer while visiting Nespresso USA