Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Life saver
on August 24, 2022
Posted by: Roxyc39
from Portland, OR
[This review was collected as part of a promotion.] I bought one for my office and loved it so much that I had to buy another for my new home! I love the taste and love how it brews. It’s creamy and full of flavor!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine
on August 25, 2022
Posted by: JG23
from Tampa, FL
I’ve had mine since 5/2020 and over 2 yrs later it’s still working perfectly. No problems or issues at any point. It’s easy to clean, and my partner and I use it almost daily (if not multiple times a day). I’ve now recommended this to all my friends as this has really been one of the better kitchen appliance investments I’ve made.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke TWICE
on August 25, 2022
Posted by: Welp
from Hackensack, NJ
I love Nespresso but my machine broke a few months in. They sent me a replacement, but it was refurbished and broke a couple of weeks in. Definitely going to try Vertuo Plus since the reviews are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on August 26, 2022
Posted by: Samanahta
from San Diego CA
[This review was collected as part of a promotion.] Best thing I have ever purchased, I do not regret it at all
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such good iced coffee!!
on August 26, 2022
Posted by: Audrey
from Nashville, TN
[This review was collected as part of a promotion.] I bought this because I love iced lattes and wanted to start making them at home. This machine does such a good job!! I look forward to it every morning!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso!
on August 27, 2022
Posted by: Karina
from Maryland
[This review was collected as part of a promotion.] Packaged properly with all of the coffee sleeves I ordered + machine! Welcome gift is amazing and I love the coffee mugs it comes with.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Problems
on August 28, 2022
Posted by: Jeff M
from The Villages, Florida
I got this from my son. His mother in law and he have the older version and I always loved it so he bought me the "upgraded" version. Unfortunately I have had nothing but problems. Dozens of wasted cups, leaks daily and needs to be unplugged and reset frequently. What makes me give this machine 2 stars instead of 1 is because I love the coffee so I keep using it. I will be contacting the company soon to see if they will replace it or give me a significant credit to purchase a different model. It's funny though because I keep recommending the product (original or older model) to friends. Will keep you posted......
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review, Jeff. We understand your disappointment with the Vertuo Next, and we are available 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Troubleshooting tips can also be found on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brews great coffee
on August 28, 2022
Posted by: Label
from Miami
[This review was collected as part of a promotion.] Machine works great out of the box! Brews great coffee and looks nice and sleek.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA