Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great for lattes and espresso drinks
on September 25, 2022
Posted by: Kaofo89
from Medina, OH
[This review was collected as part of a promotion.] This Nespresso is great for making drinks that require espresso. Comes out with a little froth on the top which I like. This machine is very narrow so it can fit anywhere and it does not take up a lot of counter space. Great addition to our coffee bar.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on September 25, 2022
Posted by: Olivia1237
from Wenonah, NJ
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo Next! It’s my first espresso machine and o am so happy with its functionality and smart features. Super easy to assemble and directions were very easy to understand. I love the app feature and pairing to my phone was so easy. The espresso brews smooth and is the perfect temperature. I love how it disposes the used cup in a trash compartment that can be emptied later. Only con it will not brew without at lease a half full water tank. Mine was a little less than half full and it said it needed to be filled. Otherwise great machine!
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed -- next level coffee at home
on September 25, 2022
Posted by: jaclyn
from dallas, texas
[This review was collected as part of a promotion.] I recently cut sugar from my diet and have been missing that coffee comfort in the morning (just couldn't find a solution without creamer!) A coworker recommended Nespresso -- punching with flavor, easy to make, and no sugar! Problem solved -- I can have (even better than before) coffee again. The size of the Vertuo is perfect. So slim that it sits nicely next to the traditional (lame) coffee maker for those that want to miss out on Nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lots of maintenance
on September 25, 2022
Posted by: TechGuy
[This review was collected as part of a promotion.] This is a compact and sleek coffee and espresso machine that takes up less counter space. It makes great tasting coffee and espresso, however it requires a lot of maintenance. It requires frequent cleaning and descaling cycles, even when using clean and filtered water. And these cycles are pretty time consuming. The machine also has water leaking through the sides while operating. The blinking lights error occurs frequently and the machine needs to be unplugged in order to reset it. This can be annoying when you are trying to make a cup of coffee. Overall, this model seems to have a few design issues that need to be fixed in order to be a reliable coffee/espresso machine.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this little machine! Perfect cup every time!
on September 24, 2022
Posted by: Cici27
from California
[This review was collected as part of a promotion.] Having a delicious cup of coffee or espresso in the morning is the perfect way to start my day and this Nespresso Vertuo Next helps me brew the perfect cup every time. From excellent quality rich-tasting espresso to full bodied coffee, brewing an indulgent cup couldn’t be easier than with this Nespresso Vertuo Next machine. No measuring or guesswork required because it automatically recognizes the capsules inserted and adjusts the necessary cup size, brewing temperature, pressure and brew time to make each cup the best it should be! I love the amazing smell that quickly fills my entire home, it smells just like in a coffee shop! I can enjoy excellent tasting espresso and coffee from the comfort of my home and prepare one quickly, no more unnecessary coffee shop runs on my way to work. Nespresso rewards me with the perfect fresh cup of well balanced, high quality taste every time. I absolutely love the crema on top, it is so light and airy and makes every cup extra special to the last drop! I really like the slim design of this machine, too, it’s a mighty little machine that doesn’t take up too much space on my countertop and with its chrome accents it looks very nice, too. Another fantastic innovative feature is that when you open the lid on the machine after brewing has completed it automatically picks up and removes the empty capsule into a hidden separate chamber that you can access from the outside side of the machine to empty when full, this is great and eliminates the hassle of having to take out empty hot capsules after each brew cycle. Also, the water tank is easy to remove and fill, it is not heavy and bulky. Excellent quality machine that brews my perfect pick me up cup of espresso, double espresso, coffee or even carafe sized (18 oz.). I highly recommend this product, it’s a must have for espresso and coffee connoisseurs!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Impressed By Nepresso Vertuo Next
on September 24, 2022
Posted by: CHOOseyBuyer
from Cincinnati, OH
[This review was collected as part of a promotion.] Nepresso Vertuo Next has 6 different pour settings. Impressed by the over-sized style pour. Nepresso Vertuo Next capsules are recyclable, with a free mail-in program. Intrigued by the composting of the coffee grounds. Nepresso Vertuo Next has a very slim design, that will fit on any coffee bar or coffee counter. Nepresso Vertuo Next has more than 30 coffee blends. Excited about limited edition releases and seasonal flavors!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!!!
on September 24, 2022
Posted by: LisaMarie
from Boston Ma
[This review was collected as part of a promotion.] This is by far the most advanced coffee system I have ever owned. I am now able to choose if I want just a regular cup of coffee or if Im feeling up for a latte I can do that too. I can brew just for me or for several people. It pays for itself since I now have the coffee shop at home. It's a gorgeous machine, it's small and blends into any decor. I'd highly recommend to anyone who wants an innovative machine with the ability to choose multiple drink options. I am really happy to have this in my home.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this version
on September 24, 2022
Posted by: Kady4802
from Palmerton pa
[This review was collected as part of a promotion.] Love this machine. This is my second nespresso machine. I love that this has the option for larger and smaller sized cups. Nespresso is the best, the pods are always so fresh and robust in flavor. Highly recommend this machine as it is an upgraded version of my old one!
Pros: Convenient, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA