Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Love it!
on September 27, 2022
Posted by: mlcp108
from Tulsa, ok
[This review was collected as part of a promotion.] I love the color of the Vertuo! The black and white looks so sleek on my counter. Let's talk about the awesome pods that go in it! I love that you can make a cold brew also. This is a hit in our house! One downfall is, I feel like its super loud. But I can deal with the noise for good coffee! I like that it has so many choices of flavors!
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible coffee
on September 27, 2022
Posted by: Coffeeman
from Evergreen, CO
[This review was collected as part of a promotion.] The coffee this machine produces is WELL worth the investment. I highly recommend the product and we've been super happy we made it. I've tried a few other machines with no luck, but this one hit the spot!
Pros: Convenient, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It was great at first
on September 27, 2022
Posted by: Angie
from Pasco, WA
I've had this machine since November of 2021 and bought a limited edition model, it's now almost October of 2022. It worked great for a little while but then began leaking water into the space where the pod sits to brew coffee. Recently, after running a rinse cycle, it's decided multiple times that it does not want to brew anything larger than a double shot. I regularly use gran lungo pods and twice now it's brewed maybe a double shot worth with these pods. I'm nearly at the end of my warranty period with my current machine and I likely won't keep this one. I love the coffee it makes and plan to buy the Vertuo plus as it's got far better reviews and I have friends who own and love it. Save your money and purchase a different Nespresso machine than this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review, Angie. We are dismayed to learn your Vertuo Next machine does not meet your expectation. Your machine does come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We recommend contacting our Machine Experts at a time that is convenient for you. We offer repair and replacements through our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect froth every time
on September 27, 2022
Posted by: HollyL
from GA
[This review was collected as part of a promotion.] I have been loving my morning cup even more than usual since getting this Nespresso Vertuo Next Premium. The machine is incredibly easy to set up and use. Plug in, fill the water tank, run a cleaning cycle, pop in a pod and brew your cup or carafe. There is even an option to pair the machine to a mobile app for advanced features. I like to keep it simple so I have not explored this option yet. The coffee brews quickly and is the perfect drinking temperature with excellent froth. I do wish there were more flavor options available for the pods. I would also love if there was a refillable/reusable pod option for this line to help cut down on waste. As for the machine itself, I have been using it for a couple of weeks now, brewing multiple cups per day with no problems. I definitely enjoy making coffee shop caliber drinks in my own home and recommend this machine for its compact size and ease of use.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Not enough variety of coffee available, Not enough variety of espressos available, Does not have a built-in milk frother, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite Espresso maker
on September 27, 2022
Posted by: Dizguhkk
[This review was collected as part of a promotion.] I love how sleek this machine looks and how it looks on my counter. It is nice, takes up minimal space and also makes high quality espresso in minutes! I love the options to do coffee or espresso with the machine as well. The big reservoir for water lasts a long time as well so you can make many cups without having to refill it. Overall would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
loud but make good coffee
on September 27, 2022
Posted by: LCBL
from LOUISIANA
[This review was collected as part of a promotion.] this is my 1st Nespresso product and i was surprised how loud the machine was. it was a bit of a learning curve on how to use but did not take long. the coffee is delish! you can hook up the device to wifi and control from your phone which is nice in my opinion.
Pros: Easy to Use, Makes Delicious Espressos, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Real bummer
on September 27, 2022
Posted by: T
from Rogers Arkansas
8 mths in on this and it failed today and won’t pump water through the pod. Not the first issue. Originally trouble with Bluetooth and not brewing about twice per week. Unplug, reset, cross fingers. Usually worked within 1-2 cycles of the reset. Now it appears the decision is made for me. I’ll be going with any other vertuo brewer than this model. Too many one star reviews to ignore so save yourself the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review. We are dismayed to learn of your disappointment with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We recommend reaching out to our Machine Experts at a time that is convenient for you. We offer repair and replacement options via our Assistance Service Program. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious brew!
on September 27, 2022
Posted by: jennifer mon
from Oshkosh, WI
[This review was collected as part of a promotion.] I've had other single pod coffee machines, and I really do love the way this machine brews espresso. It's a little noisy for the couple of minutes that it's working, but that is pretty typical for an espresso machine. The cup holder is adjustable and moves up and down, and the water tank is the perfect size where you don't have to fill it constantly but it's not overly bulky. There are lots of pod options available at the stores or online.
Pros: Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA