Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Loving Vertuo Next!
on September 29, 2022
Posted by: jillm
from NJ
[This review was collected as part of a promotion.] Vertuo Next is an incredible coffee machine. This machine is very easy to use and makes some terrific coffee. It's slim and will fit on your countertop perfectly. It automatically adapts to coffee changes. I love the aroma of the coffee while it brews and I also love the espresso option.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a different machine!!!
on September 29, 2022
Posted by: just want coffee
from TN
Loved the coffee when it worked. But now the machine leaks really bad from the top, down the sides, and out the bottom. Right now mine is overflowing a 12oz mug unless I push the button to manually stop. Light on top is constant flashing orange and cannot do anything, even clean, descale, or reset functions don't work! Check reddit/nespresso for the multitude of comments about how bad this particular machine is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!!!!!
on September 29, 2022
Posted by: Cdreamer698
from MN
[This review was collected as part of a promotion.] I have always wanted an espresso machine but was hesitant on which one one be the best selection. After trying the Nespresso Vertuo Next machine I couldn't be happier! It has its own app to download to let you know if your machine needs cleaning, support if you have questions or issues and even let's you order more pods and the selection they offer is amazing! This is the best coffee I have tasted in a home setting and is just as good if not better than going to a coffee shop. I absolutely love it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Effortless!!
on September 29, 2022
Posted by: Gtlugz
from Chicago, IL
[This review was collected as part of a promotion.] The Vertuo does all the work itself. This machine is ridiculously easy to use and makes some fantastic coffee. With just a push of the button the machine knows what size you picked and does all the work . An added bonus when your done and open the top the vertuo throws your used coffee pod into a canister. App was easy to pair and find tons of different flavors.
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on September 29, 2022
Posted by: tlaventure19
from Middletown, PA
[This review was collected as part of a promotion.] I really enjoyed this coffee machine from Nespresso. What I liked most about this product is the quality. The coffee machine is something special. It's slim and will fit in your countertop perfectly. It has several different features on it which makes this coffee maker like no other! The machine can make espresso, coffee as well as carafe. What I thought was fascinating about this brewer is that it automatically adapts to coffee changes. From cup size, temperature, pressure and brewing time - this coffee maker knows how to do it all by a touch of a button! The maker is super sturdy and made with a strong plastic material. It looks so good sitting on my countertop! It's absolutely an amazing product and I highly recommend this smart-maker!!!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
GO GET IT RIGHT NOW
on September 29, 2022
Posted by: Mommaof2
from MD
[This review was collected as part of a promotion.] Ok words can not describe how phenomenal this coffee maker is. I’m in utter awe and shock at absolutely how much work and technology went into this beautiful master piece. I love coffee but now I’m obsessed with coffee because of this machine it connects to your phone the self cleaning mode the pod popper thing oh my gosh just go get it I promise it does not disappoint
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes delicious coffee
on September 29, 2022
Posted by: Cavy
[This review was collected as part of a promotion.] I love the vertuo next machine. It is pretty easy to use. My machine has a rose gold finish. The rose gold is almost a peachy orange color. The machine came with some pods included. The instructions included with the machine are not helpful. I found nespresso's YouTube video way more helpful. A mug was included with the machine. The machine pierces the capsule easily, but it is a bit hard to lock. I think with use it will become less tight. The machine makes coffee shop level coffee. I was very impressed. The coffee had a layer of crema on top that is delicious. I did have to add milk and sugar to the coffee after it was made. The coffee was also strong. The machine does make noise when working, however it was not loud or irritating. I would definitely recommend this to coffee lovers. There is a wide variety of capsule and flavors that nesspresso has, so I didn't feel limited by the machine.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
An amazing coffee!
on September 29, 2022
Posted by: MaLaRob
from Salt Lake City, UT
[This review was collected as part of a promotion.] I was truly blown away by the amazing coffee the Vertuo Next Machine brews! It is so simple to use, and fast. You pop in a capsule, close/lock the top, and press the button. That’s it! The machine reads the barcode on the capsule and makes the perfect cup of coffee. I appreciate the slim compact design. It doesn’t take much countertop space, which is great from my small kitchen. I do have to slide it out a bit to fill the back with water, but it’s not an issue. I love the aroma of the coffee while it brews, and stirring in the decadent silky crema. It is like having a coffee shop in my house.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA