Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Good if you like expresso
on September 29, 2022
Posted by: Kag1031
from Maine
[This review was collected as part of a promotion.] This next vertuo is great if you like expresso. It is super strong coffee. I like how you can make different amounts and strengths. Nespresso has so many options for flavors too. This machine is not overly big and fits nicy on the counter. Easy to use.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
So convenient
on September 29, 2022
Posted by: Catzter
from Austin, TX
[This review was collected as part of a promotion.] This is my first Nespresso machine. I have made coffee every morning using every single other method/machine, except for Nespresso. Two weeks in, I'm loving it. It's fairly sleek as far as a counter-top machine goes, and super simple to use. It's fun to get a variety pack of capsules too, so some days I can have a coffee and other days go fancy with an espresso or latte.
Here's why I removed one star: Nespresso must have been annoyed with all the other companies that created off-brand capsules, as they changed the design of this machine and it only accepts a new size of capsule. Right now there are no off-brand options, and the Nespresso ones cost over a dollar per drink. They also have limited options now if you're trying to buy them in bulk.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Not enough variety of coffee available, Not enough variety of espressos available, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome!
on September 29, 2022
Posted by: JoeC
from Lubbock, TX
[This review was collected as part of a promotion.] I've been using this Nepresso coffee machine for a while and I absolutely love it. I like the bigger vertuo pods, which can make different sizes of espresso -- single shots, doppio espressos and full cups of coffee. It takes less than a minute to have perfectly made espresso. Nespresso carries a variety of flavor and size pods on their website -- I prefer a lighter espresso. The machine is easy to use and has a convenient storage tank on the side for used pods. The water tank is easy to fill. You can either detach it and fill it in the sink, or add water to the top of the tank. It's also easy to clean as the tank, the pod storage and cup holder all detach. This thing is great!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small, but great Espresso!
on September 29, 2022
Posted by: KyleH
from Kansas City, KS
[This review was collected as part of a promotion.] This machine is so small but delivers such a win for my household. The compact, sleek design looks amazing left out on my countertops. We have limited counter space and want to be able to make espressos and regular coffee and this does a superb job of both. I love that the machine doesn't have to be programmed for each cup, whether we are making a carafe of coffee for our family to share, or just a single espresso to help me get through an afternoon. I don't have to switch any modes and the machine just knows what to do. The coffees and espressos are both the same quality as if I was to go get take out coffee, but much more affordable. We have friends with larger Nespresso machines and this is the same quality as the more expensive lines, just more compact. The only downside is I still have to use a separate milk frother, but the coffee is so smooth and delicious that I can't imagine owning anything else.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving Vertuo Next!
on September 29, 2022
Posted by: jillm
from NJ
[This review was collected as part of a promotion.] Vertuo Next is an incredible coffee machine. This machine is very easy to use and makes some terrific coffee. It's slim and will fit on your countertop perfectly. It automatically adapts to coffee changes. I love the aroma of the coffee while it brews and I also love the espresso option.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a different machine!!!
on September 29, 2022
Posted by: just want coffee
from TN
Loved the coffee when it worked. But now the machine leaks really bad from the top, down the sides, and out the bottom. Right now mine is overflowing a 12oz mug unless I push the button to manually stop. Light on top is constant flashing orange and cannot do anything, even clean, descale, or reset functions don't work! Check reddit/nespresso for the multitude of comments about how bad this particular machine is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!!!!!
on September 29, 2022
Posted by: Cdreamer698
from MN
[This review was collected as part of a promotion.] I have always wanted an espresso machine but was hesitant on which one one be the best selection. After trying the Nespresso Vertuo Next machine I couldn't be happier! It has its own app to download to let you know if your machine needs cleaning, support if you have questions or issues and even let's you order more pods and the selection they offer is amazing! This is the best coffee I have tasted in a home setting and is just as good if not better than going to a coffee shop. I absolutely love it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Effortless!!
on September 29, 2022
Posted by: Gtlugz
from Chicago, IL
[This review was collected as part of a promotion.] The Vertuo does all the work itself. This machine is ridiculously easy to use and makes some fantastic coffee. With just a push of the button the machine knows what size you picked and does all the work . An added bonus when your done and open the top the vertuo throws your used coffee pod into a canister. App was easy to pair and find tons of different flavors.
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA