Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
VertuoNext worth all the hassle
on July 1, 2023
Posted by: Guera
from Phoenix, AZ
[This review was collected as part of a promotion.] Bought my first Vertuo Next in 2020. Broke down constantly and was replaced twice by NESPRESSO. Finally the third time it broke down they sent me the EVOLUO which I don’t like. Coffee is not hot enough 140degrees (cools off significantly after adding a little creamer) and tastes muddy. I bought this new Vertuo Next to replace the Evoluo. Even though the Vertuo next breaks down ALOT it’s the best tasting coffee and will deal with the troubleshooting hassle.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that you've experienced issues with your Nespresso Vertuo Next machine. We know how frustrating it can be when you are unable to enjoy your Nespresso coffee ritual. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience should you encounter any additional machine problems. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on July 1, 2023
Posted by: SandyC27
from Oswego, IL
[This review was collected as part of a promotion.] Recent purchase and so far it has been a good addition to our home. It is user friendly and the taste is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still love Nespresso after 10 years!
on July 1, 2023
Posted by: Loyal Fan
from MN
[This review was collected as part of a promotion.] This was purchased to replace a 10 year old machine. We liked that it could fill a carafe and that the footprint was smaller than our original Vertuo. Ultimately, we disliked it was too tall to fully open under our cabinets (at normal height) and it was much harder to close/lock the top than our Vertuo original. It also pushed out much further then expected on the counter due to water tank in back which is also smaller than the Vertuo so it needs refilling more. And the used pod holder is also much smaller - and filled with water/condensation? We decided to exchange and go back to the Vertuo style. A major dislike with the new machine is extra branding on the drip tray (Breville white color/font) in addition to Nespresso in silver/black on top (which is tasteful). Nespresso's partnership with other manufacturing companies should not mean the original dressy design gets bumper sticker'd with more branding. Its like putting a bumper sticker on a high end car - tacky!
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that the Vertuo Next machine didn't meet your needs, and will be sure to forward your feedback on to the appropriate teams here for further review. Should you need any assistance with your new Vertuo machine, please don't hesitate to reach out. We are available 24 hours a day, seven days a week at 1-800-562-1465 for your convenience. Thank you for your continued loyalty!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on July 1, 2023
Posted by: Ana
from Palm Beach, FL
[This review was collected as part of a promotion.] I bought it about a month ago and I love my nespresso coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso ❤️
on June 30, 2023
Posted by: Keely
from Seattle
[This review was collected as part of a promotion.] I just bought my second Nespresso machine so I’d have one at home and away. That’s a lotta love for coffee. They simply make it the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great product
on June 30, 2023
Posted by: tralfaz
from Dallas
[This review was collected as part of a promotion.] this is my second machine for other house - love the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Vertuo Next
on June 30, 2023
Posted by: gayle2
from ND
[This review was collected as part of a promotion.] I love this machine. I have a winter home with a machine. Finally decided to have a second in ND.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffee from my Virtuo Next
on June 30, 2023
Posted by: bfmommie
from Pittsburgh, PA
[This review was collected as part of a promotion.] My daughter convinced me I should get this when my old coffee maker broke. She said it’s the best coffee she ever had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA