Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
nice cup of coffee
on October 1, 2022
Posted by: RayneStorm
from Ohio
[This review was collected as part of a promotion.] Once you figure this machine out it brews a very nice cup of coffee. The instructions that come with it isn't very good. I had to go and look up videos on how to use it properly to get a good cup. Once you to that and get a good rhythm with the coffee maker it makes a great cup of coffee with nice foam. It is slender and long so keep that in mind when you try to put it someplace. It has a place in the machine to store used pods as soon as you open the lid so you don't burn yourself on the hot metal pods.
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, High Quality Machine
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on October 1, 2022
Posted by: Ally2217
This machine was delivered defective. So they sent me a new one. It was good while it lasted. Ive had the machine for a little over a year, but it just stopped working. Ive tried resetting it multiple times, descaling it multiple times, nothing seems to work. It does not brew coffee anymore and it very frustating. Im willing to try another machine, but this machine is so bad. It seems like most of the people who have had this machine have trouble with it. Its a waste of money. Save time, save money, and buy a different one !!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good at first.
on October 1, 2022
Posted by: Ally2217
The first time i bought this, it came defective so nespresso sent me a new one. I've had it for a little over a year, and now it doesnt work. It doesnt brew anymore. Ive tried resetting it multiple times, descaling multiple times. And nothing. It seems like most of the people who own verturo next end up having trouble with it. I'm willing to try another machine. But this machine was a waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts once more at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on October 1, 2022
Posted by: Bhedges3
from Hardinsburg Ky
[This review was collected as part of a promotion.] I'm very satisfied with this Expresso machine. It comes with easy to follow instructions. I love how compact it is so it doesn't take up much room on my counter space. I love all the different flavors and strengths of coffee the pods come with. It's so new and stylish design, very updated for everyday use.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this
on October 1, 2022
Posted by: La s
Extremely frustrating and finicky - don’t buy this
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful sleek machine!
on October 1, 2022
Posted by: Ann N
from Cullman
[This review was collected as part of a promotion.] Nespresso is my favorite coffee! I’ve owned 3 different types of Nespresso machines throughout the years; they’re the best and last forever! I’m really enjoying this new machine, it’s really easy to use and it works great! I’m sure it’ll last for years.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
GAME CHANGER
on October 1, 2022
Posted by: lizk
from cape cod
[This review was collected as part of a promotion.] I use this every single morning!!! I used to spend so much money buying coffee at coffee shops and now I make just as delicious of coffee in my own kitchen. The nespresso pods are so much better than any other pod brand iv used. They aren't watery and have such rich flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I can't get enough!
on October 1, 2022
Posted by: SuperHeather
from Goldsboro,NC
[This review was collected as part of a promotion.] So, Sadly, after the passing of my father-in-law, I tried a Nespresso machine for the first time! And in all honesty... I felt like it was my first time trying amazing coffee! As much as I didn't want to get out of bed due to grief... I walked my butt down and that cup of Nespresso coffee made my day feel right. Now I have my own and had the same feeling. This is how coffee should be made! I Love how the carts just dump into a pull-out little container. It's super simple and easy and I am in LOVE!
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Written by a customer while visiting Nespresso USA