Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Awesome new version
on October 2, 2022
Posted by: kent2912
from 72718
[This review was collected as part of a promotion.] This is a wonderful new version for their pod system. It’s very easy to use and doesn’t take up much space on your counter. I love how they’re recycling all the pods now too. If you want something simple, this is it.
Pros: Has Delicious Crema, Makes Delicious Espressos, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many options!
on October 2, 2022
Posted by: Saratina
from Alpena, MI
[This review was collected as part of a promotion.] Sleek, pleasant to look at, and easy to use! There's an app that you can connect your device to the Vertuo. The app allows uou to update firmware, keep track of pods, and order more when you want. There are so many options for flavors, sizes, and strength of your coffee drink. So many options and easy to use for beginner or advanced coffee drinkers!
Pros: Convenient, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The perfect cup of espresso
on October 2, 2022
Posted by: TX2022
from Texas
[This review was collected as part of a promotion.] Nespresso has outdone themselves; I had no idea that I could have an incredible homemade espresso while using a pod and the Nespresso machine at home. Out of the box, the instructions were clear and easy to set-up. For the first run of the machine, placing the pod and setting the machine to brew were easy; the machine running sounds like an espresso machine at a coffee shop. Overall, the Nespresso is a fairly quiet machine, given that it’s pressing espresso. The result, is a glorious cup of espresso with the foam on top. It’s truly a work of art, and a fun process to observe. At the end of the brew process, Nespresso created a handy disposal of pods process; once the top is opened, the machine dumps the pod into an internal container for out of sight removal and storage. I’m so excited to try the many different flavors available, and experiment with different size pods. This is hands down one of the best self-serve coffee machines out there, and I can’t recommend Nespresso enough.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yum
on October 1, 2022
Posted by: Jazmine000
[This review was collected as part of a promotion.] I love the Vertuo Next Premium. It has a sleek compact shape which I love. I can brew espresso and double espresso with rich creamy taste. I loVe my machine, The setting are so easy, you can brew a cup with just 1 button
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked for only 1 week, then an error light!
on October 1, 2022
Posted by: The One Inc Mama
from Atlanta, GA
[This review was collected as part of a promotion.] When you're a coffee lover, you know making a good cup of coffee doesn't need to be complicated! The Nespresso Vertuo Next makes the process anything but simple. For starters, the machine setup was relatively simple. The manual was easy to use and pairing the machine to my phone and wifi was straightforward. I was disappointed though, because I thought I could use the nespresso app to make coffee at particular times throughout the day. All the app does, is facilitate ordering more expensive pods and give a few trouble shooting remedies. The bundle came with a sample pack of coffee pods ranging from espresso sizes to full caraffe sizes and a glass mug. I will say, that there are many tasty options in the sampler pack. My favorite flavor, was surprisingly the decaffe pod. It had a very bold but smooth flavor. I love the way the Vertuo Next made the coffee look, with a thick foam layer on the top. I did however wish that the coffee when made would be alot hotter though. Despite the excellent taste and the perfect foam on top, the machine worked for only a week and then I got the flashing error message. After trouble shooting, resetting the machine and wasting multiple pods, it worked once. Unlike the first time, the completed coffee did have foam on top but it also had grounds in the mug. I am truly disappointed in this coffee machine and due to its short shelf life, I wouldn't recommend it.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive, Too Noisy, Does not have a built-in milk frother, Water tank is too small, Does not make coffee hot enough
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts once more at 800-562-1465, so that we may troubleshoot your machine via our Video Concierge service. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Coffee Machine!
on October 1, 2022
Posted by: SR05
[This review was collected as part of a promotion.] Lovely coffee machine! Brews excellent coffee. No more need to go to Starbucks. Very sleek model, doesn't take much space on your countertop. It automatically detects the type of capsule and brews the exact amount of coffee. Loved the assortment of capsules it came with and also a Nespresso Cup!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Wonderful features!
on October 1, 2022
Posted by: Sasharuth
from Lexington, KY
[This review was collected as part of a promotion.] I love the Vertuo Next! It keeps consistently making the best cups of espresso and coffees I’ve made in my home. I found it very easy to clean, setup, and use. I enjoy the variety of sizes and flavors for whatever mood I’m in.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Cool.machine
on October 1, 2022
Posted by: Noonie83
from Council bluffs
[This review was collected as part of a promotion.] Cool machine, but complicated to use! The instructions have you download an app and Bluetooth connect it. Once I did that, the app didn't assist with anything it just shows the condition of the machine and if it needed water/cleaned. It only makes a tiny bit of espresso. More as a shot. I'm not sure how to get it to make more, or a cup. There are no other buttons or directions.
It disposes of the pods all by itself. And the pods are reusable! Pretty cool concept! Just hard to work!
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not make enough coffee in a cup, Water tank is too small
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review. Nespresso capsules are designed for single-use, however, you may choose to reuse your capsules. If you have any questions regarding the Bluetooth functions of the Vertuo Next machine, please contact our Machine Experts once more at 800-562-1465, so that we may troubleshoot your machine via our Video Concierge service. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA