Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great machine
on October 3, 2022
Posted by: JerryMa
[This review was collected as part of a promotion.] This Nespresso Vertuo Next coffee machine has been such a hit with our entire household. It makes as delicious an espresso as it does a pour-over style carafe sized 14 oz coffee.
For me, it was easy to set up by reading the instructions as well as finding their instruction videos online. Watching someone walk me through the process makes operating things easier, so I was extremely happy to see they have clear how-to videos.
I’m so happy with this machine, and the entire household loves it. It’s nice to have individual choices. Just put in the capsule that fits your want and the Vertuo knows which size to make for you. Love it!
For me, it was easy to set up by reading the instructions as well as finding their instruction videos online. Watching someone walk me through the process makes operating things easier, so I was extremely happy to see they have clear how-to videos.
I’m so happy with this machine, and the entire household loves it. It’s nice to have individual choices. Just put in the capsule that fits your want and the Vertuo knows which size to make for you. Love it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great!
on October 3, 2022
Posted by: Chevychevelle1
from Wisconsin
[This review was collected as part of a promotion.] This machine is great because I can make a variety of drinks. It doesn't take up much counter space which is good. The machine is very easy to use. I like the variety of capsules that I can use. I recommend this to anyone.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not impressed
on October 3, 2022
Posted by: daischop
from Eastern TN
[This review was collected as part of a promotion.] I was really excited to get this coffee machine for my kitchen, ready to try a fresh cup of coffee. The instructions were easy enough and straight forward. As a bonus, I ended up with coffee to try.
So while this is a pretty cool machine, the coffee just spewed and splattered once done. I didn't enjoy it and the flavors for me just didn't taste good. But mainly the coffee was just a mess as it came out. Ended up giving the machine away to a local goodwill.
Response from Nespresso USABy Katy R., Customer Service, October 4, 2022
We're disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under a one year warranty, and this is certainly not the experience we intend for our valued customers like you. Should you run into any additional issues, please call us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim Footprint & Excellent Coffee
on October 3, 2022
Posted by: italianlancer08
from Austin
[This review was collected as part of a promotion.] I received this over a week ago and am very happy that I did because the coffee taste is superior to other coffee machines that use non-nespresso pods. The Vertuo Next is super versatile and allows for six different pour sizes. You can make a single small espresso to a carafe of coffee. The pods are fully recyclable and you can obtain a recycle bag that's postage paid to mail back to Nespresso, or you can drop them off at a local Nespresso boutique. The Vertuo Next is slim and fits nicely on my small apartment countertop. Nespresso also has a lot of fun coffee blends, limited edition, and seasonal flavors (e.g., right now they've released a pumpkin spice blend). The device is also smart and you can control it from an app on your phone, and if you don't care about that functionality, it works fine without using an app. Overall, it's really easy to use and produces some great coffee.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on October 3, 2022
Posted by: marinedad
from Cincinnati, OH
[This review was collected as part of a promotion.] This machine is very easy to use and we love that it does not take up a lot of counter space. Like using this on a daily basis to make my mornings easy. The selection of flavors is also great, but I do wish they didn't have so many different capsule types.
Pros: Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Convenient and Tasty
on October 3, 2022
Posted by: JenP1982
from Mount Sterling, KY
[This review was collected as part of a promotion.] I absolutely love coffee. I love everything from cold brew to espresso and everything in between. This Nespresso Vertuo Next machine makes it easy to brew an espresso or a cup of coffee in minutes. The sleek design makes it easier to store and use. I have made flavored and unflavored coffee treats and they're all delicious. Cleaning is and maintenance is simple and preparation is as well. I don't have to store attachments or worry about losing parts and that's a major plus for me. This machine makes good coffee and is easy to use, clean and store. This is an amazing addition to my kitchen.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Comparable to my local coffee shop
on October 3, 2022
Posted by: MID0523
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a major upgrade from my previous pod coffee maker. The Next is slim, under 6" and it fits on my counter where space is at a premium. The rose gold accents provide a little bit of style on an otherwise plain design. The capsules are coded and read by the machine to determine if your cup is for an espresso, double espresso, 5 oz, 8 oz or 14 oz coffee or carafe (18 oz). The machine automatically removes your capsule when you open the lid after use and stores it where several can be removed at a later date. The machine produces a decadent drink very quickly, though it is a bit loud. The drinks are comparable to my local coffee shop and can we talk about the crema produced? Divine! I am finally able to make espresso and great espresso at that. I am amazed at the difference in the quality of my coffee with this machine. The drinks don't taste watered down like other machines. The pods are on the expensive side, yes, but cheaper than going to a coffee shop so I find they will be worth the splurge for me. I highly recommend this to anyone wanting quality coffee and espresso in the convenience of your own home.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Noisy
Written by a customer while visiting Nespresso USA
Customer Rating
5
IT IS AWESOME!!!
on October 3, 2022
Posted by: adam420
from Iowa
[This review was collected as part of a promotion.] My wife uses this on a daily basis, she absolutely loves it. We love that its easy to use and easy to clean. It doesn't take up very much space on our countertop and its very sleek! We love the convenience of it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA