Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Great coffee
on July 4, 2023
Posted by: L
from San Jose, ca
[This review was collected as part of a promotion.] I ordered it every few months. Great service and good variety of coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what we were looking for!
on July 3, 2023
Posted by: NW29
from Portland, Or
[This review was collected as part of a promotion.] We bought this after using one on our last vacation. It’s just what we wanted for the house.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine and coffee!
on July 3, 2023
Posted by: CM
from Washington DC
[This review was collected as part of a promotion.] Very very pleased with my purchase. Totally worth the cost!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good coffee and easy to use
on July 2, 2023
Posted by: Chris
from Denver Co
[This review was collected as part of a promotion.] This is our third Nespresso machine. It make a good cup of coffee quickly and easily.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
#3
on July 2, 2023
Posted by: Prima
from KY
[This review was collected as part of a promotion.] I am so happy with this product. Very easy to use and taste amazing. This is the third machine I’ve have purchased due to friend coming over and having to have one!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super convenient
on July 1, 2023
Posted by: Mon
from New York
[This review was collected as part of a promotion.] Love how easy and quick it is to make barristat-style coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excited to wake up
on July 1, 2023
Posted by: AB
from Chicago, IL
[This review was collected as part of a promotion.] I recently replaced my old coffee maker with a Nespresso machine and couldn’t be happier! The coffee quality is excellent and the machine is easy to set up and use. I’m so happy with my purchase and am even excited to get out of bed in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA