Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
#3
on July 2, 2023
Posted by: Prima
from KY
[This review was collected as part of a promotion.] I am so happy with this product. Very easy to use and taste amazing. This is the third machine I’ve have purchased due to friend coming over and having to have one!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super convenient
on July 1, 2023
Posted by: Mon
from New York
[This review was collected as part of a promotion.] Love how easy and quick it is to make barristat-style coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excited to wake up
on July 1, 2023
Posted by: AB
from Chicago, IL
[This review was collected as part of a promotion.] I recently replaced my old coffee maker with a Nespresso machine and couldn’t be happier! The coffee quality is excellent and the machine is easy to set up and use. I’m so happy with my purchase and am even excited to get out of bed in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoNext worth all the hassle
on July 1, 2023
Posted by: Guera
from Phoenix, AZ
[This review was collected as part of a promotion.] Bought my first Vertuo Next in 2020. Broke down constantly and was replaced twice by NESPRESSO. Finally the third time it broke down they sent me the EVOLUO which I don’t like. Coffee is not hot enough 140degrees (cools off significantly after adding a little creamer) and tastes muddy. I bought this new Vertuo Next to replace the Evoluo. Even though the Vertuo next breaks down ALOT it’s the best tasting coffee and will deal with the troubleshooting hassle.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that you've experienced issues with your Nespresso Vertuo Next machine. We know how frustrating it can be when you are unable to enjoy your Nespresso coffee ritual. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience should you encounter any additional machine problems. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on July 1, 2023
Posted by: SandyC27
from Oswego, IL
[This review was collected as part of a promotion.] Recent purchase and so far it has been a good addition to our home. It is user friendly and the taste is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still love Nespresso after 10 years!
on July 1, 2023
Posted by: Loyal Fan
from MN
[This review was collected as part of a promotion.] This was purchased to replace a 10 year old machine. We liked that it could fill a carafe and that the footprint was smaller than our original Vertuo. Ultimately, we disliked it was too tall to fully open under our cabinets (at normal height) and it was much harder to close/lock the top than our Vertuo original. It also pushed out much further then expected on the counter due to water tank in back which is also smaller than the Vertuo so it needs refilling more. And the used pod holder is also much smaller - and filled with water/condensation? We decided to exchange and go back to the Vertuo style. A major dislike with the new machine is extra branding on the drip tray (Breville white color/font) in addition to Nespresso in silver/black on top (which is tasteful). Nespresso's partnership with other manufacturing companies should not mean the original dressy design gets bumper sticker'd with more branding. Its like putting a bumper sticker on a high end car - tacky!
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that the Vertuo Next machine didn't meet your needs, and will be sure to forward your feedback on to the appropriate teams here for further review. Should you need any assistance with your new Vertuo machine, please don't hesitate to reach out. We are available 24 hours a day, seven days a week at 1-800-562-1465 for your convenience. Thank you for your continued loyalty!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on July 1, 2023
Posted by: Ana
from Palm Beach, FL
[This review was collected as part of a promotion.] I bought it about a month ago and I love my nespresso coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA