Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Coffee makes me happy
on July 7, 2023
Posted by: LaRuhl
from St. Paul, MN
It makes me laugh when people leave one star and aren't even reviewing the correct equipment. I've had my machine for about 2 years and I love it - please, take all of my stars. The only time I get bummed out is when I forget to put a cup under the pour which is clearly operator error.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to buy new machine to use Alto capsules :/
on July 5, 2023
Posted by: Coffeedrinker0987
I haven’t tried the Vertuo Next machine but I have been waiting about two years for the Vertuo Alto capsule size to return. Now that it finally has, it doesn’t work with my Vertuo Plus machine!
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment regarding the Alto blends not brewing in your VertuoPlus machine models. Our Alto, Pour Over Style, and Cold Brew blends, were created to brew in the Vertuo Next, Vertuo Pop+, and Vertuo Creatista machine. You may brew an Intenso capsule in the same cup twice, as an alternative to the discontinued Alto Intenso, in addition to brewing Melozio twice as an alternative to the discontinued Alto Dolce. We trust you will find this information useful, to enjoy the previously offered 14 oz. cup of coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful style, great coffee!
on July 5, 2023
Posted by: Valley
from Whetstone, Arizona
Really enjoying this machine. Very efficient, beautiful styling, great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great!
on July 4, 2023
Posted by: Knet
from Hillsboro
[This review was collected as part of a promotion.] Left my keurig and never looking back! Loving all the coffees/espressos I have tried so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift!
on July 4, 2023
Posted by: Chrissy
from Philadelphia PA
[This review was collected as part of a promotion.] Bought for sister because I love product so much!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on July 4, 2023
Posted by: JessieF
from Carmel, IN
[This review was collected as part of a promotion.] I was nervous to buy this because of the price, but it was worth every penny. Not only do all the capsules taste amazing but the size is perfect for my apartment counter! Was so happy with mine that I purchased another one for my brother and sister-in-law!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA