Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Slim and perfect!!
on October 11, 2022
Posted by: Aara
from Florida
[This review was collected as part of a promotion.] Compact for my countertop. Love the espresso and latte. Wish it came with a milk frother. Very easy to use and clean. Wide variety of capsules to choose from. They even have a ship back program where you ship the used capsules back to them for free. Love nespresso for their quality.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
One of my fave kitchen must haves
on October 11, 2022
Posted by: Bailey23
from Deptford, Nj
[This review was collected as part of a promotion.] I must admit that I was not happy to add yet another item that took up counter space in the kitchen but to my surprise, the Vertuo is super slender! The coffee/espresso it yields is far superior to the previous single cup brewers i had and i love that the pods are Recyclable! The milk frother is also a game changer
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for my coffee
on October 11, 2022
Posted by: Julie40
from Virginia
[This review was collected as part of a promotion.] We love our Vertuo Next Coffee and Espresso Machine. It has a sleek, thin look and it takes up hardly any counter space. I like how we can make espresso and coffee with it and I can get a cup size all the way up to a carafe. It's not loud and all the directions were easy to figure out. I highly recommend it to any coffee drinkers.
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
That's good coffee
on October 11, 2022
Posted by: FrankieB
from Cleveland Ohio
[This review was collected as part of a promotion.] I got this espresso machine because well let's face it I'm a man in my 40s and waking up in the morning is not the same as when I was in my twenties sometimes you just need to pick me up and this machine is easy to set up it's got a lot of Bluetooth features which is really cool and I'm still learning to play with them but overall I have no complaints it makes great espresso and coffee and it was an easy setup it works well and as well put together I have no complaints
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not make enough coffee in a cup, Too Expensive, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Makes a lovely cup of espresso
on October 11, 2022
Posted by: Trev
from Missouri
[This review was collected as part of a promotion.] If you're on the go and don't have time to tinker with making a nice cup of coffee or espresso - this machine is a winner. Pop in the capsule, press the top button and watch it go to work. It is a bit loud, but most espresso machines are when building up pressure - this one just spins the capsule instead of the traditional methods. It creates a lovely crema on your cup and does a very good job. Now, let's go over the good, the bad, and the ugly.
The good: Makes a great cup of coffee or espresso. It's quick and easy and only takes one button and making sure your container is below the spout. When you open to put a new capsule in the old one drops into a disposal bin (that is also easy to remove and empty) and accepts the new capsule. Upon startup it does have wifi capability. This may seem like a bad/ugly but it isn't because the only purpose of this is to ensure that you have registered your product and get support if and when you need it. As far as I can tell it does not need to be connected to operate. Its a decent size but small enough to fit anywhere on the counter and looks great as well!
The bad: Proprietary capsules. Each capsule has a barcode the machine scans to create the designed cup of coffee/espresso. This barcode gives all the information - amount of water, pressure, type of coffee/espresso - to the machine to create a cup. If you have your own coffee, or want a specific roast to be different (e.g. want a double shot of espresso instead of just a single shot) you are out of luck. With the capsule they are saying that you better be happy with what the machine makes because there is no alternative.
The ugly: The capsules. I am not a fan of these at all. They are made of thin aluminum and will dent with a slight drop. While that isn't a big deal the big deal is you have no idea what you're going to get until you make your cup of espresso/coffee. Obviously the capsule size indicates what cup/shot you are going to get but as far as flavor goes - you're completely blind until you try it. You do not get to use your own coffee either, as said before. Sure, there are sample packs, but if you have a favorite coffee you'll never be able to make it with this machine unless it is a Nespresso capsule. Another ugly point is that these machines are super prone to errors and malfunctions. This will also ultimately waste money because of the design of the machine when you insert a capsule the machine punctures and functionally "uses" the capsule. In this case, if your machine errors and you open it back up to fix the error - it dumps the capsule in the waste bin without actually using it and making coffee. While I have not experienced any errors I also have not been using this machine for 6+ months, so I have no idea on the longevity of the machine.
Because of the ugly factors here, I am unable to recommend this machine to someone. The only people that I may be able to recommend it to are those who already have a Nespresso capsule they know they like as well as don't know how to properly use a manual espresso machine or are looking into a automatic machine.
The good: Makes a great cup of coffee or espresso. It's quick and easy and only takes one button and making sure your container is below the spout. When you open to put a new capsule in the old one drops into a disposal bin (that is also easy to remove and empty) and accepts the new capsule. Upon startup it does have wifi capability. This may seem like a bad/ugly but it isn't because the only purpose of this is to ensure that you have registered your product and get support if and when you need it. As far as I can tell it does not need to be connected to operate. Its a decent size but small enough to fit anywhere on the counter and looks great as well!
The bad: Proprietary capsules. Each capsule has a barcode the machine scans to create the designed cup of coffee/espresso. This barcode gives all the information - amount of water, pressure, type of coffee/espresso - to the machine to create a cup. If you have your own coffee, or want a specific roast to be different (e.g. want a double shot of espresso instead of just a single shot) you are out of luck. With the capsule they are saying that you better be happy with what the machine makes because there is no alternative.
The ugly: The capsules. I am not a fan of these at all. They are made of thin aluminum and will dent with a slight drop. While that isn't a big deal the big deal is you have no idea what you're going to get until you make your cup of espresso/coffee. Obviously the capsule size indicates what cup/shot you are going to get but as far as flavor goes - you're completely blind until you try it. You do not get to use your own coffee either, as said before. Sure, there are sample packs, but if you have a favorite coffee you'll never be able to make it with this machine unless it is a Nespresso capsule. Another ugly point is that these machines are super prone to errors and malfunctions. This will also ultimately waste money because of the design of the machine when you insert a capsule the machine punctures and functionally "uses" the capsule. In this case, if your machine errors and you open it back up to fix the error - it dumps the capsule in the waste bin without actually using it and making coffee. While I have not experienced any errors I also have not been using this machine for 6+ months, so I have no idea on the longevity of the machine.
Because of the ugly factors here, I am unable to recommend this machine to someone. The only people that I may be able to recommend it to are those who already have a Nespresso capsule they know they like as well as don't know how to properly use a manual espresso machine or are looking into a automatic machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Not enough variety of espressos available, Too Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Premium
on October 11, 2022
Posted by: BrewQueen
from Boston, MA
[This review was collected as part of a promotion.] Vertuo Next Premium - yes yes yes. I love literally every single thing about this. I love the rose gold trim plus that you can have a single, double OR A FULL CUP OF COFFEE. Everything taste just so so good. BUY IT.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works like a charm
on October 11, 2022
Posted by: North270
[This review was collected as part of a promotion.] Works great, I am a traditional coffee person but my wife likes the fancier drinks so this is perfect for us to not have multiple machines. Coffee tast great and the ability for it to adapt to the brew is a very nice feature, taking out the multiple buttons and giving it a great look on a countertop.
Pros: Easy to Use, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, and easy to use!
on October 11, 2022
Posted by: MapleMouse
from Miami
[This review was collected as part of a promotion.] This is my first experience ever with Nespresso, and I’m very pleased. The Vertuo Next is super easy to set up and use. The instructions are clear and simple. The Nespresso App makes everything a breeze. Once the machine is set up for the first time just pop in a capsule, push the start button and within seconds you’ll have a delicious coffee drink and a kitchen that smells amazing. The machine is slim, light and compact which is perfect because I don’t have a ton of counter space so I have to move my machine around as needed. My family is looking forward to creating all the different kinds of coffee drinks that can be made with our new Nespresso Vertuo Next.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Too Expensive, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA