Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Fancy coffee
on October 17, 2022
Posted by: Crystal829
from Portland, OR
[This review was collected as part of a promotion.] I usually use another kind of single pod use coffee maker. This is a huge step up from that! The Nespresso Vertuo Next machine is fancy and high tech but very user friendly. A coffeemaker that connects to your phone via Bluetooth and wifi and alerts you of its status? Yes, it’s that fancy! I’ve only tried a couple flavors but so far it makes very creamy great espressos and coffee. If you’re a plain person this will probably be too much for you, but if you want to pretend you’re a barista at your favorite coffee place, this is for you!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not make enough coffee in a cup, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Superb win by Nespresso
on October 17, 2022
Posted by: Mere87
from Austin, TX
[This review was collected as part of a promotion.] You can tell right away that the quality is much higher than other units. The footprint is also perfect for our smaller countertop, which makes it easy to store and use. Setup was super easy and straightforward. Be sure to give the instructions a look over and schedule time to clean when the descaled alarm sounds.
Perhaps my favorite is having the frother unit as part of this. It’s literally the best for making cappuccinos. Our kiddo loves this so much when we make him a baby cappuccino on the weekends.
They’ve even included a branded glass that fits perfectly in this unit.
Overall, I’m really impressed by the new changes and highly recommend grabbing one for yourself.
It’s not very noisy at all which is a big plus. I find it the be quicker than my previous unit with its fast heat up feature. The capsule ejection is a welcomed addition as well.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes delicious coffee, works great!
on October 17, 2022
Posted by: SWFL78
from Englewood, FL
[This review was collected as part of a promotion.] After a lot of trial and error getting the machine up and running, it seems to be going quite smoothly now. I have tried repeatedly to connect the Bluetooth so blinking lights could be easily translated into what the error is. I have to look them up as they appear. The most frequent error message is a blinking orange light which seems to reset after I shake the reservoir a few times. I have not figured out a way around coffee leaking into the used pod reservoir until it overflows. I’ve looked it up and it appears to be a common issue as opposed to operator error. That being said, it does make great coffee and I love that the pods are recyclable.
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Water tank is too small, Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy The VertuoPlus - The Next Won't Last
on October 17, 2022
Posted by: COS Lex
from Colorado Springs, CO
This model is Nespresso's failure. Please read the reviews. Mine failed right after warranty expired. Unfortunately longer than most. Called Nespresso. They offered a 35% discount for the online store. Since the model I wanted was already discounted Nespresso would not take the additional 35% off. I found the model I wanted on sale in a retail store for a much better price (close to the Nespresso discounted price and 35% less!) with the milk frother included. I my opinion Nespresso should have honored the discount. Considering the price of pods the financial hit will be on them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 18, 2022
It's not our intent to cause our customers disappointment, Alex, and we've noted your feedback on your account. Please call Nespresso again, 800.562.1465, as we'd like to see you enjoy your Nespresso selections. We hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautifully sleek delectable coffee maker
on October 17, 2022
Posted by: Mike36
[This review was collected as part of a promotion.] Nespresso Vertuo Next Premium is a such an elegant little coffee machine. Love the metal and chrome finishes with the tiny little footprint. Great for small kitchens or your office! The coffee is makes is heavenly. Strong, bold, piping hot with just the right amount of foamy crema goodness. Absolutely love the way it works by reading the barcodes off the capsules to make different amounts of coffee from an espresso shot all the way up to 18oz!!! It's pretty cool to choose from all the variety of Nespresso capsule sizes and flavors. Clean-up is a breeze! Overall, my absolute favorite coffeemaker by far. My mornings and days would be entirely incomplete and unsatisfactory without this!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on October 17, 2022
Posted by: JerryMa
[This review was collected as part of a promotion.] This is an amazing coffee maker. I like being able to offer guests coffee from my Nespresso. Most people are mesmerized by it once they see it start working. It’s nice to be able to just put a capsule in and have the machine know, by the bay code on underside, which size cup (or carafe) to make. Very easy to use, and doesn’t take up a lot of room on thr counter. Rich and creamy and delicious.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on October 17, 2022
Posted by: Pederson141
from WISCONSIN
[This review was collected as part of a promotion.] I am extremely impressed with the durability, design and quality of this Nespresso machine. I am so excited to have finally found an easy to use espresso and coffee machine. I love how easy this machine is to operate by no second guessing; literally just have to put a pod into the machine lock it and press the button and the machine does the rest. It deciphers the size of the pod and creates the perfect cup of coffee or a single or double shot of espresso based on the pod. I really like how much smaller this machine is than others and doesn’t take up much counter space. I also like that it has an app that was super easy to set up with the step by step instruction. Within the app I am able to reorder pods or if there is an issue with the machine while brewing it alert me the machine needs attention. When you open the lid to put a new pod in the old pod slide down to the back and is stored into the machine until you remove them. This feature is really nice but the one thing I am not a fan of because the door to remove the pods is small for my hands, I am only able to put a couple fingers in. I would definitely recommend this to anyone who loves a single cup of coffee or who loves to make coffee with espresso as you will not be disappointed in this one.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good but not great
on October 17, 2022
Posted by: Ivan
from San Diego
[This review was collected as part of a promotion.] This is a good machine, the only issues I had was that the pods that you buy for it are kind of expensive. The pods are difficult to find and when you find them usually stores don't have a good selection, it's usually limited. This also needs a milk frother, you would have to buy a separate frother to make lattes and other drinks. Also you have to buy the pods there's no way you can buy your own coffee and make a fresh cup.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Other
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA