Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
4
Great coffee machine
on May 31, 2023
Posted by: Lisa
from Perry, FL.
[This review was collected as part of a promotion.] My 5th machine and I love it. It makes coffee better than any other type of machine. Love, love the foam cap.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee makes me happy
on July 7, 2023
Posted by: LaRuhl
from St. Paul, MN
It makes me laugh when people leave one star and aren't even reviewing the correct equipment. I've had my machine for about 2 years and I love it - please, take all of my stars. The only time I get bummed out is when I forget to put a cup under the pour which is clearly operator error.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on September 6, 2021
Posted by: tinman2
from seattle
Looks like the only people who have written reviews are those who aren't happy with the machine. I love mine and have had no problems.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on October 16, 2021
Posted by: hanoif86
from California
I don't know what people are complaining about, probably just user error, but this machine is great and the variety of coffee it makes is simply amazing! The coffee tastes great whether made into lattes, iced lattes, or just plain coffee! Highly recommended with the aeroccino 3 frother! Goodbye starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it !
on December 6, 2021
Posted by: Misty
from South carolina
The same cup every morning. Can’t go wrong with this machine !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after two years of a single user
on April 26, 2022
Posted by: JV
from Virginia
I love Nespresso, I love coffee. I drink 4 or 5 cups of coffee every day. But I am also the only user. Two years later, it broke, it can clean, it can descale, it just won't brew anything! Very frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JV. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee and Espresso machine! :)
on July 10, 2022
Posted by: Amber Lynn
I’m surprised at the one star reviews because this machine has been perfect! The coffee is perfect the espresso is great. I’m just learning which flavors I like best and recently got a milk frother cuz I have heard that is a game changer! LOVE this product. Wish it was cheaper lol
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on July 29, 2022
Posted by: Bertman315
from New York
[This review was collected as part of a promotion.] This is my second Vertuo machine and 3rd Nespresso machine. Just like the other 2 heats up quickly and makes the best coffee! Everyone is always impressed.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA