Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Absolutely lovely coffee machine
on October 18, 2022
Posted by: Amanda89
from California
[This review was collected as part of a promotion.] This coffee machine is truly just absolutely beautiful to start off! I am a huge appearance in the kitchen lover, and this machine is definitely no eye sore. The rose gold makes this machine pop even more than I expected it to! It looks high class and beyond appealing. I've had many friends compliment on it's attraction, and then ask about the machine itself. So you can clearly see the looks is a selling point on its ok.
Okay, enough about just the absolutely gorgeous appearance! The machine itself is brilliant as well. The water capacity is very ideal. The brewing is quick and steaming hot. The pods themselves are easy to place in and take out. The strength of coffee I get from them is absolutely perfect as well. The pods have many to choose from on the market, and they're much more eye appealing to store than other brands/types.
This machine really packs a punch in both looks and quality. The array of coffee types and styles keeps my taste buds happy throughout my work week. And the ease and quickness of the set up and brew time keep me personally happy as well!
I would absolutely hands down recommend this to anyone who is in the market.
Pros: Convenient, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on October 18, 2022
Posted by: Debrasworld
from Staten Island NY
[This review was collected as part of a promotion.] Love this machine one doesn't take up space easy to use love the aesthetic of it the black and chrome color I love nesspresso coffee and espresso easy to use and love how it makes my coffee and espresso
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee snob
on October 18, 2022
Posted by: Issa
from San Diego
[This review was collected as part of a promotion.] I would definitely consider myself a coffee snob. After you’ve been drinking coffee for a while you’re able to taste the difference between a well brewed coffee and a trash coffee lol.
This Nespresso gives A1 coffee. Takes a couple minutes and is so convenient
This Nespresso gives A1 coffee. Takes a couple minutes and is so convenient
Pros: Makes Delicious Espressos, High Quality Machine, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Strong coffee
on October 18, 2022
Posted by: Momazon
[This review was collected as part of a promotion.] I received a free sample of the Virtuo Next Black Nespresso maker to try. This machine is amazing. It can connect via app and I love how it dispenses used pods in an enclosed bin. This machine and it’s coffee pods are definitely for people who enjoy extremely dark and strong coffee. Even the lightest brew was too much for me to drink. However that aside I would recommend it.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Not enough variety of coffee available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall Amazing !!
on October 18, 2022
Posted by: caroline04
from Massachusetts
[This review was collected as part of a promotion.] My nana got me this for my birthday and it is perfect! So versatile and easy to use!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
In love
on October 18, 2022
Posted by: jessmarie24
from Portland, OR
[This review was collected as part of a promotion.] I was always a french press coffee girl and when I first tried nespresso I was shocked. I am now addicted. I love the vertuo next compared to the older model because it gives you a bigger cup of coffee. My favorite flavor is Melozio.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do No Buy - Nespresso Should Discontinue the Model
on October 18, 2022
Posted by: Sam M
from Boston, MA
I've owned many Nespresso machines over more than a decade. The Vertuo Next is unworkable and unreliable. A simple Google search results in thousands of similar complaints. I was forced to argue with Nespresso Customer Service for more than a year before the company finally sent me a different model that didn't experience the same ongoing technical issues. It's arguably actionable that Nespresso is still selling this machine given several of the technical support contacts recognized the widespread issues customers experienced with this specific machine.
DO NOT BUY THIS MODEL unless you enjoy throwing away pods for fun (I think I wasted roughly 6 full sleeves) and being forced to factory reset, flush, manually clean the machine, etc. on a daily basis.
I'm disgusted with the lack of transparency from Nespresso related to this machine and my experience - it cost me money, product, countless hours and unnecessary frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, October 20, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert, and have received a replacement. If you still need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on October 18, 2022
Posted by: Resa37
from Stafford, Texas
[This review was collected as part of a promotion.] I like the color the size and the difference flavor of coffee. Easy to use and is a great space saver. Hot delicious coffee when I need that hot delicious pick me uper. This was a free sample and my honest review.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
Written by a customer while visiting Nespresso USA