Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,219 Reviews)
Rating breakdown 3,219 reviews
5 Stars
2,001
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Small but mighty!
on July 14, 2023
Posted by: AJ
from Tampa, FL
[This review was collected as part of a promotion.] When I made this purchase I was a little concerned I got the wrong machine. Now that I’ve been using this for about a week now I am pleasantly surprised with this machine. Def recommend going online and finding drink recipes as well as reading the manual so you’re using the machine properly. I haven’t been to Starbies since receiving it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on July 14, 2023
Posted by: Lorena
from Riverside, CA
[This review was collected as part of a promotion.] I bought this about a 3 weeks ago and it's a game changer. I make the best coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty cool
on July 14, 2023
Posted by: Narewhale
from Humboldt
[This review was collected as part of a promotion.] It’s a pretty cool machine. The connection to my phone is fun. It’s a little bit loud, but not too much. Hasn’t worked flawlessly but nothing major. It’s about exactly what you think you’d get for the price.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We would be happy to troubleshoot any excessive noise you may be experiencing with the Vertuo Next machine. Please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use it every day!
on July 14, 2023
Posted by: Heidi
from Lakewood, WA
I bought this a few months ago, taking a risk after reading reviews where people said that it didn't work, but it works great so far. Love it!
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine, do not recommend!
on July 14, 2023
Posted by: Laurenn1717
This machine is horrible. I bought it to use the reusable pods to make one cup of coffee one time a day and I have never been more unhappy with a coffee machine. It always requires cleaning. It will randomly stop working mid coffee. I gave this a shot after being a 15 year customer of the keurig machine and I'll be going back and purchasing a keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines; therefore we cannot comment on this. You may decide to use non-Nespresso capsules in your Nespresso machine. The use of capsules others than those of Nespresso doesn’t invalidate the warranty.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact Machine!
on July 13, 2023
Posted by: Geniaaa
from Roseville, CA
[This review was collected as part of a promotion.] I am getting this as a replacement of my previous Vertuo Next which didn’t last more than 3 years sadly but this one is a nicer color. Love that it makes coffee quickly and easy to clean/descale. Narrow enough to fit on the countertop and doesn’t take up too much space. Also got a rack to have the machine to stand on for my pods. Love how quickly this delivery got to me despite a delay too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brew sizes
on July 13, 2023
Posted by: Mike
from Florida
[This review was collected as part of a promotion.] I've had a next machine for many years. The fact that it has so many brew sizes among them an 18oz is what made me become a Nespresso drinker. Only pod based machine that I am aware of that has that large of a pod. Just picked up dark chrome deluxe and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good way to start your morning:)
on July 13, 2023
Posted by: Chado
from Fl
[This review was collected as part of a promotion.] It's so easy to brue your perfect morning, with lots of flavors to choose. So far coconut and hazelnut is my favorite 😍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA