Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,215 Reviews)
Rating breakdown 3,215 reviews
5 Stars
1,997
4 Stars
349
3 Stars
126
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
1
Horrible machine, do not recommend!
on July 14, 2023
Posted by: Laurenn1717
This machine is horrible. I bought it to use the reusable pods to make one cup of coffee one time a day and I have never been more unhappy with a coffee machine. It always requires cleaning. It will randomly stop working mid coffee. I gave this a shot after being a 15 year customer of the keurig machine and I'll be going back and purchasing a keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines; therefore we cannot comment on this. You may decide to use non-Nespresso capsules in your Nespresso machine. The use of capsules others than those of Nespresso doesn’t invalidate the warranty.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact Machine!
on July 13, 2023
Posted by: Geniaaa
from Roseville, CA
[This review was collected as part of a promotion.] I am getting this as a replacement of my previous Vertuo Next which didn’t last more than 3 years sadly but this one is a nicer color. Love that it makes coffee quickly and easy to clean/descale. Narrow enough to fit on the countertop and doesn’t take up too much space. Also got a rack to have the machine to stand on for my pods. Love how quickly this delivery got to me despite a delay too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brew sizes
on July 13, 2023
Posted by: Mike
from Florida
[This review was collected as part of a promotion.] I've had a next machine for many years. The fact that it has so many brew sizes among them an 18oz is what made me become a Nespresso drinker. Only pod based machine that I am aware of that has that large of a pod. Just picked up dark chrome deluxe and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good way to start your morning:)
on July 13, 2023
Posted by: Chado
from Fl
[This review was collected as part of a promotion.] It's so easy to brue your perfect morning, with lots of flavors to choose. So far coconut and hazelnut is my favorite 😍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cool features!
on July 13, 2023
Posted by: valval22
from Foster City
[This review was collected as part of a promotion.] Bought this thinking it would be like any other coffee maker, but it exceeded my expectations!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on July 13, 2023
Posted by: Heather1978
from Cincinnati, Ohio
[This review was collected as part of a promotion.] I bought this machine recently. It makes great coffee and I love that the coffee pods are recyclable!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Solid coffee, poor machine quality
on July 13, 2023
Posted by: Amir
from Washington DC
Machine worked well for a little over a year. Coffee quality became extremely poor overnight, with no accidental damage to the machine. I was then sent 2 replacement machines, with had the exact same issue after about a month of working properly. Very poor quality machine, nespresso would be amazing if they could get that down
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , July 14, 2023
Thank you for your review, Amir. We are dismayed to learn the Vertuo Next has not met your expectations. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance. We will notate your feedback for the appropriate team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and delicious way to start my day!
on July 13, 2023
Posted by: Pdphvll
from Hendersonville,NC
[This review was collected as part of a promotion.] I had tried the Nespresso next at my sons house when visiting him. He noticed how much I was loving the ease and convenience of making amazing coffee drinks and gifted me one for my birthday. I have been enjoying it ever since! The espresso is delicious and knowing it’s there waiting for me in the morning helps get me going.
My sister was visiting me and fell in love with my machine too so I got her one for her birthday! We are becoming quite the Nespresso family!
My sister was visiting me and fell in love with my machine too so I got her one for her birthday! We are becoming quite the Nespresso family!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA