Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker, 120V - Gray
Customer Rating
5
Incredible and beautiful.
on November 28, 2022
Posted by: Mkendles
from Wi
[This review was collected as part of a promotion.] This is the most beautiful espresso/coffee maker I’ve ever seen. Definitely makes the kitchen look classy. The pods look cool too and are very easy to use- putting it in and taking it out is a breeze. The brewing time is relatively quick for the espresso and coffee pods I’ve used so far. and there’s this really smooth layer of foam on top of the coffee after it’s brewed it’s a really nice touch. The size of the product is smaller than I would have expected given machines I’ve used in the past but that is part of the reason I love this. Haven’t needed to do any intensive cleaning yet but what I have cleaned has been super easy so far.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High Quality At Any Time
on November 29, 2022
Posted by: iro2123
from Orange County, CA
[This review was collected as part of a promotion.] This is my second Nespresso machine and I couldn't be happier. The quality of coffee I can now have at home with ease is such a wonderful, streamlined solution.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wouldn’t buy another one
on November 30, 2022
Posted by: Disappointed Customer
from Texas
It was good for the first two years. Now I can’t get it from overflowing. I’ve tried resetting multiple times and continue to have issues. In addition, when it does finally work, it goes into cleaning mode after just a few uses. Love the Nespresso coffee, but definitely disappointed with the lifetime of this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, but Vertuo Next not reliable!
on December 8, 2022
Posted by: Carol13
from Providence, RI
I bought this machine 12/2020...My review is about the machine itself which only lasted me exactly two years. I kept with cleaning cycle 1x a week and descaling every 3 months. Despite my efforts to keep up with maintenance the machine died on my yesterday. It makes sound like if it is brewing but then a red light comes up and notification on my cell indicating the machine is not recognizing the capsule. I called Nespresso, and they will be sending me a replacement. However, I think it is time for Nespresso to research what's going on with Vertuo Next machines. It seems everyone that experiences an issue with this machine, has the same. Again my review is about the machine itself as I love my nespresso coffee :-)
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are glad to hear that you were able to request a replacement for your malfunctioning machine, and your feedback will be forwarded on to the appropriate department for further review. If you require further assistance, we invite you to call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome product
on January 2, 2023
Posted by: Bobbin
from San Martin CA
[This review was collected as part of a promotion.] i cant live without my nespresso machine! Its my fourth machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not hot enough and loud
on January 5, 2023
Posted by: Donna S
from Illinois
Received for ChristmAs was so excited for smooth rich taste to wake me up in am. Disappointed, very loud and barely hot. May return. Love the smoothness and I use less creamer with it, but might be back to old Mr Coffee😞
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Donna. We are dismayed to learn the Vertuo Next Deluxe has not met your expectations. We recommend pre-heating your mug or cup before use and running the cleaning cycle before each use. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on January 30, 2023
Posted by: Jtschida
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this for my husband who is newer to the coffee scene and he has loved playing around with it! There are so many options of coffee and it is the perfect size. Doesn’t take up too much space and keeps it looking clean.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Defective 1st Veturo but quick replacement
on February 1, 2023
Posted by: Melissa
from San Diego
[This review was collected as part of a promotion.] My first veturo was a mothers day gift last year from my husband last year and all went smoothly until about a few weeks ago when it would no longer brew, even after cleaning and descaling a few times. I will say Nespressso’s customer service is great. They were quick to hop on a video call and that’s when I learned that the machiene I had was defective after a few attempts to fix. Was able to get a replacement quickly, about 3 biz days with instructions on I send back my defective one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA